BMW of Henderson

Service department helpful and courteous I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I c I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I called and the salesmen brought it to my place of work for a test drive. Now that's service. It's time to upgrade to an SUV for my 3 grandchildren to ride in and am going back to BMW of Henderson. The service has been great, yes sometimes your car has to spend the night...so what. Life happens. Communication has been good when the car was serviced and the entire staff is always friendly. So as I said I am going back for an upgrade and I will write another 5 star review I am sure of it. More

False advertisement I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so be careful of what you are getting in the mail or signing up from this dealership because they can say no to everything just like that! i dont have trust to this company anymore. More

Great people to work with! I found this dealership through AutoTrader and send them a request for information on a car I was interested in. I heard from Levi Kellems within a f I found this dealership through AutoTrader and send them a request for information on a car I was interested in. I heard from Levi Kellems within a few hours of my sending them the request. Levi was very professional, detailed oriented in his communications and wasn’t your typical "pushy" car salesman. He respected the packages/options that I was interested in which most of the other dealerships/salesmen I had worked with thus far had paid little attention. The car that I contacted him about did not work for us but I know these are the guys I will go with next time I am in the market for a vehicle. More

HORRIBLE SERVICE DEPARTMENT!!! Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaire Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaired correctly and ends up back in service after about two days. Every single time. It's still not fixed. And of course they never have any loaners available but they keep your vehicle for at least a week. We will NEVER buy another BMW. Do not use this service department!!! More

Horrible service, bad customer service!!!! Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED OFF! More

Extremely unhappy with Henderson BMW. STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because th STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because the Engine was shaking a lot and the engine light was on. They said that they have a few recalls to fix. Then they started saying that the car has a few other problems If we wanted to take care of it, which I said no! I feel that from the beginning they wanted me to pay them thousand of dollars! Around November they called me and said that the car was READY and that I have to pay them several $$$$$ for some repairs that they did to our car. I took the car out on a Friday I tested on Saturday and there was the engine shacking again and the engine light turned on! I decided to take the car to the mechanic again on Monday because they told me that the car was ready but obviously It wasn’t... they said again that there was a few recalls to fix again. I had to say that they have the worst customer services ever! I have been calling them or emailing them about the car and they never had an answer about it until they finally emailed me and they sent me a list with another things that they need to fix in the car!! WHAT??? They didn’t even fix the car from the first place and they are asking me if I want them to fix others stuff which it on total was like 6,000! I told the guy that I am not paying or fixing anything else until they fix the few recalls that they told me they had supposedly fixed! A few weeks later he emailed me and said that they fix the recalls but I have to pay them 1,600 from “Who knows” also that the car has an engine light on??? That was the reason I took the car back a couple of months ago!!! that’s when I decided to go personal to fix these issues! When I got there I had to explain to the guy my concern and he called the “Service Director” JOE MONACO which I want to point out that he had the most crappy amateurish experience, worst attitude, doesn’t care about clients and let me walk from there with a car that I paid to be fix from the first place and he wanted me to pay again to fix the same problem which sounded ridiculous to me! I had to say that I took my other 750 to be fix with the same problem and 3 weeks later the engine started shaking again! 2 BMW’s that we are not going to be able to use because they are worthless!! I WILL NEVER PURCHASE A BMW AGAIN!!! More

Lack of communication and unprofessional It shouldn't take a dealership 2 weeks to process the funding on s pre-approved customer using their own financing..avoid the finance department at al It shouldn't take a dealership 2 weeks to process the funding on s pre-approved customer using their own financing..avoid the finance department at all costs..the sales manager was great..but closing the deal was a tragedy. Unwanted add on attempts, service contract overpriced... unprofessional. More

sold me a faulty used car I was sold a faulty car from BMW of Henderson, my car is been in bmws shop 3 times and hasn't been fixed, it is now at the manufacture dealership serv I was sold a faulty car from BMW of Henderson, my car is been in bmws shop 3 times and hasn't been fixed, it is now at the manufacture dealership service department with over 100 parts needed and 7k plus off work and BMW has done nothing but tell me they're not responsible after it's seen 4 automation service departments in the 90 day warranty period and now it's at its 5th service department 4 months later and I am responsible? More

Terrible service Purchased 750Li BMW, car was burning oil like crazy, they made the repair during warranty, then charged me for the car rental, I was promised an extra Purchased 750Li BMW, car was burning oil like crazy, they made the repair during warranty, then charged me for the car rental, I was promised an extra key, they said the previous owner was going to drop it off, after asking for it half a dozen times with no luck, I asked to speak to the manager, he told me that its been to long and they will not be giving me the key, of course I had no idea how expensive they were, so I had no clue what the big deal was, then I found out what its all about how expensive they were, never mind the promise, its money, not the service that was of concern to them. Now I have a bad battery that was defective, and their is a class action suite against them, of course they did not change it and my car still burns oil after a $7000 engine job. I purchased $50,000 problem with a dealer that does not stand by their product, shameless. No more BMW's for me, this was my 3rd and last one. More

Easy In Easy Out Blew a rod in the engine of a car I had already put $3k into, so this was an unexpected trip for me. After seeing the car I wanted via Autonation.com Blew a rod in the engine of a car I had already put $3k into, so this was an unexpected trip for me. After seeing the car I wanted via Autonation.com, I went to BMW of Henderson and was promptly greeted by Darrell who checked inventory, found the car I was interested in, verified that it was still available for sale, and got me set up with Feri in sales. Feri, a 5 year veteran at the Dealership was cordial, walked up and was ready to go out on a test drive, but acquiesced to my request to discuss my situation prior to going out on a test drive: lived credit free the last 18 years, own my house free and clear, and make 40% of my house's value annually thru my current job, and a credit score in the mid 600's, BUT was denied twice by banks for a Home Equity Loan because I have 0 trade-lines (credit cards, line of credit: they want 3). This purchase was not just for a car, but to set up a trade-line, and although I know I'll get smoked on the interest rate (mid 20%), I'll be looking to override it in 3-6 months time with a Bank/Credit Union loan. So I told Feri that I didn't want this to be a waste of both out time if my situation and lack of trade lines would prevent me from a loan thru their financing. Feri said to let her Finance Manager, Mike King look into getting me financed while we go on a 5-10 minute test drive. We went on the test drive, a no brainer since my family owns the exact same vehicle, but in a different color. Car ran well, a little tick off the timing belts, so I know they're not as sturdy as the other 328i our family owns, but still workable nonetheless. Upon return, Mike King presented an offer, so I pulled out my Water Bill (proof of residence and ownership), W-2 and last paycheck stub (to verify income), and 6 personal/professional references (my guess is to market BMW to them along with checking up on my credibility and whereabouts). I signed and was out in 55 MINUTES....yes....55 MINUTES! I cannot express enough in words how completely satisfied I was with the whole process and the team of Darrell, Feri and Mike who made the transitions from picking, pricing, testing, financing, and closing as seamless and painless as possible. I am back on the road with credit, an inevitable reunion in this world we live in, and I have a great BMW Certified used car with 2 year Warranty to boot....all in 55 MINUTES! If this testimony hits home, please take it to heart and go there, be honest about your situation and let the team (and yes, they're a team) at BMW of Henderson take care of you like they did me! More