BMW of Henderson

I got the vehicle I wanted. I came to the dealership ready to purchase a vehicle. I had a hard time finding a sales person, had to call the dealership from my car. I was told the vehicle I was trying to ready to purchase a vehicle. I had a hard time finding a sales person, had to call the dealership from my car. I was told the vehicle I was trying to purchase had options that it did not. While not a deal breaker I did not like being told it had options (heads up display) that it did not. I was told it was a different color (black on black vs gray). I was prevented from getting back into my trade in as if the dealership already owned my vehicle before the deal was done. This is an old school shady practice I really think is inappropriate. I got the BMW I wanted, a great car. The way the dealership handled the purchase would drive me to another dealership in the future. More

They were very accommodating with my questions and very professional, competent, and always friendly & helpful. professional, competent, and always friendly & helpful. More

Kyle was amazing at assisting me and Highly recommend him. Ill definately look forward to working with him again. Very attentive and fulfilled my every request. Thank you Kyle him. Ill definately look forward to working with him again. Very attentive and fulfilled my every request. Thank you Kyle More

I always take my cars to Henderson BMW. I have always been impressed with their service department. Kyle is great to work with. David Durrill, the general manager, runs an outstanding operation. been impressed with their service department. Kyle is great to work with. David Durrill, the general manager, runs an outstanding operation. More

Every time I need to utilize this dealership, I have a great experience. My service rep Daniel went out of his way to help me. great experience. My service rep Daniel went out of his way to help me. More

Christian (Ian) was a fabulous service advisor and went above and beyond to be sure that I was happy and understood all services provided. I appreciate him very much. above and beyond to be sure that I was happy and understood all services provided. I appreciate him very much. More

Great service. Extremely attentive and I always felt cared for. This is our fifth car from Henderson BMW and I’m sure it’s not our last!! cared for. This is our fifth car from Henderson BMW and I’m sure it’s not our last!! More

I arrived for routine service on time, my car did not go back to the service area for another 45 mins. My service associate seemed new or inexperienced. He presented me with a $750 estimate for 40,000 mile back to the service area for another 45 mins. My service associate seemed new or inexperienced. He presented me with a $750 estimate for 40,000 mile service on my 2017 X1, I had to inform him I have extended service maintenance agreement and my visit should be "free". He came back with a $500 estimate and I had to inform him I would not be paying a dime, I already paid for expensive extended service, and please get it started soon because I would have to wait in their lobby. I arrived at 9:45am, I was out at approx. 2:00 pm. Seems to me they schedule too many cars at once, there were many service advisors walking about, it all should have gone smoother and quicker. The waiting area was clean and the cleaning lady was awesome! "Beverage Bar" is sadly lacking. More

I dealt with Christian before he has always tried his best to accommodate my family the best he could no matter what was going on. best to accommodate my family the best he could no matter what was going on. More

Outstanding service! My X3 needed new break pads replaced, Christian made it happen in a timely manner. I got my car It was impeccably cleaned & washed. replaced, Christian made it happen in a timely manner. I got my car It was impeccably cleaned & washed. More