BMW of Henderson

After an unscrupulous service advisor left a very bad taste in my mouth, I was placed with a service advisor who went above and beyond to make me feel like an appreciated customer and I've been very sati taste in my mouth, I was placed with a service advisor who went above and beyond to make me feel like an appreciated customer and I've been very satisfied since. More

I originally booked a service appt on Tuesday, Sept 7th at 8:15 for my BMW X5. Unfortunately, I was driving on Monday, Sept 6th in the afternoon and blew out a tire. So I decided to drive strait to your d at 8:15 for my BMW X5. Unfortunately, I was driving on Monday, Sept 6th in the afternoon and blew out a tire. So I decided to drive strait to your dealership (I was close by) and went inside to drop off the key. I was greeted by a very nice young man who was empathic and said he would need to speak to a manager about the key since the service department was closed. The "manager" he spoke to was literally 20 feet away (I don't know his name but he was a sales manager) from me standing behind a desk. When approached by the young man that greeted me, he started swearing and dropping F bombs about people trying to drop off keys the night before an appointment and literally said the F word over 5 or 6 times and told the young man to refuse my request. I walked over to him and said "I heard every word you said and I will take my key home with me!). I completely understand not accepting the key if that is your policy but how he handled it was absolutely pathetic. Other customers heard him and said "Wow is he pissed". I came back the next day to bring in my key and dealt with Ian who was outstanding! He followed up with me and did all of the service work, including new tires for the vehicle. I will deal with your dealership for service going forward but certainly would never buy a car here again. More

Mike was the reason why I will be coming back. He took really good care of me and my family. He went above and beyond for us ! Thank you Mike really good care of me and my family. He went above and beyond for us ! Thank you Mike More

Clean facilities, has water n coffee, tea available- beautiful drive in checking in for vehicle service- on time as promised the service to be completed- beautiful drive in checking in for vehicle service- on time as promised the service to be completed- More

Tom is the best service manager in this dealership. He was very friendly, courteous, knowledgeable, and helpful. I only ask for him whenever I get my M4 serviced. was very friendly, courteous, knowledgeable, and helpful. I only ask for him whenever I get my M4 serviced. More

Service done earlier than promised, for less than estimate, and extras provided like water bottles. Communication was clear and I understood what was done and why. estimate, and extras provided like water bottles. Communication was clear and I understood what was done and why. More

It was a pleasure working with Service Advisor Emanuel Diaz. Mr. Diaz was very professional and knowledgeable. I was kept updated on the progress of my MW service. I would highly recommend Dr. Diaz. Diaz. Mr. Diaz was very professional and knowledgeable. I was kept updated on the progress of my MW service. I would highly recommend Dr. Diaz. More

They attended me quickly, the service was very good, they explained to me in detail the problem and the repair of my car and without waiting too long, thank you guys explained to me in detail the problem and the repair of my car and without waiting too long, thank you guys More

I had a flat tire and went to Tommy he was really helpful and he took care of the car, he is an amazing service guy. and he took care of the car, he is an amazing service guy. More

Pleasant, courteous, knowledgeable and friendly staff. Very satisfied with level of service both for potential purchase and repair needs. Ian Mandapat (Service Advisor) highly recommended. Very satisfied with level of service both for potential purchase and repair needs. Ian Mandapat (Service Advisor) highly recommended. More