BMW of Henderson

My service dude Christian rocks! Even though there was no lender cars, he got me in at 7am and I was out in an hour and a half. So grateful, as I had an appointment to get to. He always explains what needs d lender cars, he got me in at 7am and I was out in an hour and a half. So grateful, as I had an appointment to get to. He always explains what needs done before and after service. He makes me feel I have been taken care of instead of taken advantage of, and, as a single woman, that is of the utmost importance to me! To feel I have not been taken advantage of, and to know my car is running at peak condition is everything to me! I love my B! It makes my day everyday! I am happiest when driving my car, and Christian makes sure my car delivers!!! Thank you Christian for another stellar service appointment!!! See you next year! More

I always get my car serviced at BMW of Henderson because they are professional and do what they say. they are professional and do what they say. More

Waited 25 mins for assigned advisor, after inquiring another advisor went out of his way to take care of me, even arranging for a ride home another advisor went out of his way to take care of me, even arranging for a ride home More

Our service advisor, Emmanuel Diaz, is terrific. Always goes the extra mile to make sure all work is done properly and to our satisfaction. He is an asset to the Henderson dealership. goes the extra mile to make sure all work is done properly and to our satisfaction. He is an asset to the Henderson dealership. More

Kyle was professional and friendly. describing all service items, as well as predicting the amount of time necessary for the service completion service items, as well as predicting the amount of time necessary for the service completion More

Service is impeccable, BMW of henderson is top notch and will continue to purchase my cars from them. will continue to purchase my cars from them. More

Daniel was very professional and informative. He took great care of me and Mamba. Bravo!! great care of me and Mamba. Bravo!! More

Ian is very helpful and professional , He always follows up like he says he will and is on top of it! up like he says he will and is on top of it! More

Recently took our BMW 328i GT to BMW of Henderson after our regular mechanic (a BMW specialist) was unable to access the car's computer and told us we would need to take it to the dealer. Met with Ian who our regular mechanic (a BMW specialist) was unable to access the car's computer and told us we would need to take it to the dealer. Met with Ian who outlined suggested maintenance available, and how the process would unfold. Ian was very punctual with any calls or communication he said he would make, at roughly the time he said he would make them. He found discounts where available and helped with an additional discount due to work done. Ian is currently also helping with documentation related to damage caused by rodents so that we can see if it will be possible to obtain reimbursement from our insurer for the repair. Ian really has gone above and beyond with his communication, explanations, details, and suggestions of reaching out to insurer to possibly recover some of the cost. At the end of this, my lovely car was washed so nicely and looks brand new. Will definitely use the repair and maintenance services of BMW of Henderson again, and will ask for Ian's help personally, as he was key in making this such a positive experience. Very pleased with everything that was done, the help that I received, the professionalism of the organization, the thorough and timely communication, and the way my car looks and drives after the repair and maintenance. Will definitely use their services again in the future. More

The Service Department at BMW of Henderson provided excellent customer service to me. Kevin Hayes is a very knowledgeable service advisor. excellent customer service to me. Kevin Hayes is a very knowledgeable service advisor. More