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BMW of Henderson
Henderson, NV
744 Reviews
As one of the largest BMW dealerships in Nevada, BMW of Henderson is the best source for all new or used BMW models. Located just southeast of Vegas in Henderson, our showroom can be found at the Valley Automall. With an expansive inventory of both new and used BMW vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Henderson to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 744 reviews
April 02, 2022
Horrible experience! Customer service is bad! I have 7 bmws in the past. This is the worst. Went for oil change and service engine light- first they couldn’t find warrant Customer service is bad! I have 7 bmws in the past. This is the worst. Went for oil change and service engine light- first they couldn’t find warranty of which I bought the car from them so told me regular price of $450, finally found the warranty so got that right after I had them to look it up several times- then when called to check on car status to see if finished. Transferred me to wrong dealership, twice, then I called and left message on voicemail of service manager of which I never got a return call back, finally I Called the guy I actually bought the car from and asked him to call the service department for me to check status , this was after 3pm. Appt check in time was 10am, finally got my car back. Horrible customer service! I will never go back. Prob want even buy another car there to avoid any service More
by Mr. 3 BMW’s
Employees Worked With
Don’t remember the name. Too bad of Experience
March 31, 2022
The have good and nices assistant person . And i get best deal whit my car And i get best deal whit my car More
by Matthew Diaz
Employees Worked With
Brandon Ahlquist, Jason Hulse, Darell Cox, David Archambeault, Matheu Hulse, Cal Granieri, Scott Jones, Bill Elliott, Troy Glassett, Marco Chavis
March 28, 2022
Remember when buying a luxury car included a great customer service experience? BMW of Henderson’s service experience is like going to a Jiffy Lube. Maybe worse. No loaners anymore, for one. The servi customer service experience? BMW of Henderson’s service experience is like going to a Jiffy Lube. Maybe worse. No loaners anymore, for one. The service advisor tried to charge me $40 to reset the engine service light. I asked if it was something I could do myself and he dramatically answered “oh no no, I don’t know, I don’t know.” I initially gave him the green light to include the “impossible” service light reset, but called 10 minutes after I dropped off my car and asked him to cancel that portion. It’s literally pushing 2 buttons. Thanks YouTube. He never called back after 3 messages in 2 hours and said “oh, we already did it.” Also didn’t address the 2 other issues I brought my car in for. He was too focused on asking me to give him a 10 star rating. Maybe if you just gave me 10 star service, you wouldn’t have to beg for it?? Then to end, as I was leaving, I asked if he had any suggestions to open my jammed center console that he couldn’t fix, to which he suggested I ask my “husband” if he has the right tools to unjam it. I am not married. And of course, as a woman, couldn’t possibly have tools of my own. But the service advisor did ask me, for the eighth time, to give him a 10 star rating before I drove my half washed car home. Lol. What a joke. Is this 1985 with this little man trying to hustle a woman into paying for additional services? Shame on your BMW of Henderson. Do better. More
by JK_x5
Employees Worked With
Victor
March 22, 2022
I was told my car was ready so I told them I will pick it up in 1 1/2 hour. I get there and it wasn’t wash yet and there was a car in front of me so really it’s not ready for pick up. So I told them forget t up in 1 1/2 hour. I get there and it wasn’t wash yet and there was a car in front of me so really it’s not ready for pick up. So I told them forget the wash just give me my car. In hind sight, I probably should have had them wash the car because there was a lot of greasy hand prints from the mechanic. This is not isolated from this visit, I had issues every time I take my car there. More
by Xwilson55
Employees Worked With
Anbert
March 17, 2022
Service Associate was awesome! It was nice the car was washed. Understand during this time there are no loaner vehicles but The shuttle driver was grumpy and made you feel like we It was nice the car was washed. Understand during this time there are no loaner vehicles but The shuttle driver was grumpy and made you feel like we were putting him out of the way, never a smile or anything and not having a shuttle back to pick up the vehicle was very inconvenient. More
by joa.joa
Employees Worked With
ALBERT FANTONE
March 17, 2022
Brought vehicle in for Tire Pressure System check - did not happen & alignment that was done - car is pulling to the left - so I spent money on service that is not complete. not happen & alignment that was done - car is pulling to the left - so I spent money on service that is not complete. More
by tildenver
Employees Worked With
Do not remember name
March 14, 2022
They do t have their shot together non of them know what their doing I called in advance to have my car diagnosed the women I talked with told me they had time and the diagnostic would only take a couple of their doing I called in advance to have my car diagnosed the women I talked with told me they had time and the diagnostic would only take a couple of hours at best but when I got there the service guy told me I had to leave my car there for a day or two I tried to tell him what I was told and that I’m unable to leave the car with him I have other things that I needed to do but all I got was an attitude from them. I’m new with bmw I bought the car back in October I don’t think I’ll buy another one in fact this whole experience made me question the company overall so I think I’m going to sell the bmw and buy Tesla or something I don’t think I’ll ever buy another bmw again or recommend bmw to anyone. More
by Jdc2015
Employees Worked With
Don’t remember name
March 13, 2022
Very friendly staff! Made me feel comfortable. Made the deal happen and worked with me even though I wasn’t so sure I could do it. Made me feel comfortable. Made the deal happen and worked with me even though I wasn’t so sure I could do it. More
by kiekota
Employees Worked With
Carlos, Christopher
March 11, 2022
Courteous and tries hard to make the customer first. Service advisors are very dedicated in getting the job done right and in a timely manner Service advisors are very dedicated in getting the job done right and in a timely manner More
by Johnsonb8
Employees Worked With
Daniel, Thomas, Ian
