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BMW of Henderson

Henderson, NV

Overview
Reviews
Vehicles
4.7
680 Reviews
As one of the largest BMW dealerships in Nevada, BMW of Henderson is the best source for all new or used BMW models. Located just southeast of Vegas in Henderson, our showroom can be found at the Valley Automall. With an expansive inventory of both new and used BMW vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Henderson to learn more.
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261 Auto Mall Drive

Henderson, NV

89014

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Showing 680 reviews

May 07, 2022

Great customer service I would recommend this dealership, the professionalism in seeing that the customer is fully satisfied when they depart the dealership. Always greeted with a smile. More

by BygMyyk1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos and Darrel
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May 07, 2022 -

BygMyyk1 responded

As stated previously, I’d recommend and have recommended BMW of Henderson to people who have queried me of my past two vehicle experience’s (leasing and purchasing) with the dealership.

May 06, 2022

Most people avoid dealerships service centers. I’m very happy with the service they provide and how they communicate. Videos of suggested repairs, text messages for estimates and updates, as well More

by Adam C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 09, 2022 -

BMW of Henderson responded

Hi Adam, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 03, 2022

Service was quick, friendly and efficient. I would definitely return for any future service needs. More

by kyle.h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Diaz
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May 06, 2022 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 02, 2022

While the Service Manager, Stacy, is very nice, she is still hindered by the people who actually do the inspection and work. I have a concern that I will be contacting BMW Customer Service about. Not goin More

by chuckthom_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacy
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May 05, 2022 -

BMW of Henderson responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0278 to discuss what we can do to help.

May 05, 2022 -

chuckthom_99 responded

I CALLED 5 TIMES!. Each time the recording said press 1 for service, 2 for sales, 3 for parts, 0 or stay on the line for operator assistance. Hearing that same recording SIX times the phone just disconnects! Calling in a 2nd, 3rd, and fourth time there was now an additional addition to press 4 for the collision center. But still, waiting through the message SIX times the phone still just hangs up! So, then calling in once again (and I tried this twice) hearing the prompts, and pressing 0 for the operator assistance, and each press just restarted the same outgo message. But after pressing 0 for the 6th time then immediately hung up the phone! This sucks! So them I called ONE MORE TIME and this time I pressed 2 for sales. And this time I talked to a "Alus" (I asked him to spell the name. He supposedly tried to contact the GM and returned and said the GM was busy on the floor. He asked me if I wanted the guy (couldn't get "that guy's" names) to call me back. I asked if that guy would call be back: this year?, then this month?, then this week?, and finally today! Each time Alus said oh yeah, he'll call back, and he checked to make sure he had my name and phone number. I verified both. So far that 33 minutes ago. Still waiting.

May 02, 2022

Best service advisor. He was so nice, friendly and helpful. Highly recommend him. I’ll schedule with him again . This dealer is super friendly and efficient. More

by catherine.c.le
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian
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May 05, 2022 -

BMW of Henderson responded

Hi Catherine, thanks so much for the warm recommendation of the team here at BMW of Henderson. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 29, 2022

Albert did a fantastic job of getting to the bottom of my car’s issue and stayed in constant communication till the completion of the repair. More

by paulhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Fantone
Report | Print
May 03, 2022 -

BMW of Henderson responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. Thank you, and have a fantastic day!

April 29, 2022

Very clean building and shop, everyone was helpful, service advisor kept me updated throughout the entire process! And even though we didn't move forward with an expensive repair we still appreciated t More

by bgarvin1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
May 03, 2022 -

BMW of Henderson responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 26, 2022

I’ve purchased two cars from Kyle. This salesman has the best customer service I’ve ever seen, he goes above and beyond for the customer. Charlie in finance made the purchase easy and More

by Ralph Rey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian mandapat
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Apr 28, 2022 -

BMW of Henderson responded

Hi Ralph, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 26, 2022

Easy and fast good service. Thanks to Darnell for good service. Will buy from here again. More

by chris.logan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell
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Apr 29, 2022 -

BMW of Henderson responded

Hello Chris, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 21, 2022

BMW of Henderson is the best BMW dealer we have ever had. We have owned BMWs since 1992 which spans many dealerships across many states. More

by Service 4-15-22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Apr 25, 2022 -

BMW of Henderson responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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