BMW of Henderson

The service department at BMW Henderson was amazing. Our X5 experienced engine trouble one hour outside of Las Vegas. It was on a Friday evening. We were scheduled to be in Las Vegas until just Sunda Our X5 experienced engine trouble one hour outside of Las Vegas. It was on a Friday evening. We were scheduled to be in Las Vegas until just Sunday. One dealership told us on a phone call they would "try to work us in" for a repair on Saturday. BMW Henderson in contrast scheduled an appointment for early Saturday morning. They told us they would be open until 7:00 on Friday, but that if the tow truck arrived after that we would leave the keys in a drop box. We arrived just before 7:00. Victor Amezcua in the service department met with us and explained they would start the repairs early Saturday and do everything possible to repair the car by closing on Saturday. The courtesy shuttle had just finished its rounds for the day, but a very helpful employee in the service department named Julia volunteered to give us a ride to our hotel, after normal business hours. She clearly went out of her way on a Friday evening to help us. As promised, Victor and the others in the service department did everything possible and completed the repairs by Saturday afternoon, allowing us to leave as scheduled on Sunday. I have never experienced this type of elevated service before with numerous other car dealerships over the years, and we were not even local customers. Victor, Julia, and others in the service department went out of their way to assist and accommodate us, helping us out of a huge jam. I would recommend this dealership to anyone! Thanks!! More

Very helpful bought out my car from lease very easy process. No new cars to look at process. No new cars to look at More

my regular service writer ( 5 years) left the company and my new adviser victor, picked up right where i left off, with excellent, concise communication !!followed by timely and accurate turnaround time.. my new adviser victor, picked up right where i left off, with excellent, concise communication !!followed by timely and accurate turnaround time.. More

Stacy was amazing and helped me get an affordable solution to my problem In a timely manner solution to my problem In a timely manner More

i had a flat and they were e able to get me in & out in under a day. quick service and even informed me I was under warranty when I was unaware. under a day. quick service and even informed me I was under warranty when I was unaware. More

great experience all around Robert was excellent throughout the whole process he always answered all my questions. throughout the whole process he always answered all my questions. More

Excellent great service knowledgeable willing to take the time to find the problem before committing to the work... time to find the problem before committing to the work... More

Everyone there was very helpful and patient. We asked a lot of questions and never felt like we were a nuisance. We asked a lot of questions and never felt like we were a nuisance. More

Great people! Helpful! Loved the dealership as soon as I walked in! They sold me my perfect car. Kyle Hisanaga, my salesman, was absolutely incredible!!! Helpful! Loved the dealership as soon as I walked in! They sold me my perfect car. Kyle Hisanaga, my salesman, was absolutely incredible!!! More

The staff was very patience with me and answer all my questions. I would go back there. questions. I would go back there. More