BMW of Henderson

I am never disappointed by the professional and yet friendly and accommodating nature and interaction of the sales and service staff at BMW Henderson. I typically have Victor as my service representati friendly and accommodating nature and interaction of the sales and service staff at BMW Henderson. I typically have Victor as my service representative and he is incredibly good at follow up and follow through. More

Yoshwa Shields was great to work with, dealership was clean and inviting, very low pressure. clean and inviting, very low pressure. More

Good service Got back to me very promptly and prices were fair. Will use them again fair. Will use them again More

This was the worst car experience I have ever had and would caution anyone considering this vehicle. I purchased a BMW X2 xdrive28i and within the first few months I was already replacing the back brake would caution anyone considering this vehicle. I purchased a BMW X2 xdrive28i and within the first few months I was already replacing the back brake pads. Within the 2 years I had the car both rear brake pads had to be replaced. The windshield wipers and battery were also replaced. Before you try and say but the desert heat, I am well aware and lived here my entire life. In the 12 cars I’ve owned I’ve never had the issues I had with this one, not to mention that my car is in the garage half the time. On top of all that, there’s a known connectivity issue with the Bluetooth, that the sales person warned me about and I wish I would have listened. Now onto their customer service or lack thereof. For buying a bmw you would you expect a certain level of good customer service, which I can say that I never had at this location. I would dread walking into their store because every single time I was there, I knew it would be awful. Stacy, the service advisor, was the only person that offset all the bad experiences I had in my 2 years. I would really caution anyone thinking about purchasing this brand and especially from this dealership to do their research. I really wish I would have, it would have saved me a ton of time and headaches dealing with this car and these people. More

Rafael was very helpful and friendly. Professional and informative, had no problem answering all of our questions. He made the processes easy. Professional and informative, had no problem answering all of our questions. He made the processes easy. More

My BMW didn't pass smog test so I took it to the dealership to clear a code. They kept my car for 5 days. I was told there was no rental car available. ( It was a huge hassle to get rides to work dealership to clear a code. They kept my car for 5 days. I was told there was no rental car available. ( It was a huge hassle to get rides to work for those days, but I understand things are different after pandemic.) After I paid for service, I was told that I could have had my smog done there! Why didn't anyone suggest that before I picked up my car? Other than those two issues, the service provided was great. More

Oil Change and Full Inspection completed same day. Communication and Service were great. I’ll be taking my car back again when the next service is due. Communication and Service were great. I’ll be taking my car back again when the next service is due. More

Kyle from sales was great, available and very helpful. The genius session with another guy was too short and in a rush (5 mins) but I'll go back for more info. The genius session with another guy was too short and in a rush (5 mins) but I'll go back for more info. More

Worst service I have had with BMW. Poor communication on status of service, had to travel to another location for loaner vehicle which was not reserved prior to my appointment. I was Poor communication on status of service, had to travel to another location for loaner vehicle which was not reserved prior to my appointment. I was given a ride to a rental service and was given small compact car. Service was not completed when promised. Luckily I had a hotel for the night. Next day, approx. 1030am service rep. text car was done. I arrived approx. 1 hour later and car was not ready. I'm from Lake Havasu City. I will have my X5 serviced in Phoenix next time. More

Very professional. Caring and honest service team !! They treat you like family. Elegant lobby and welcoming staff 😊😊😊😊😊 Caring and honest service team !! They treat you like family. Elegant lobby and welcoming staff 😊😊😊😊😊 More