BMW of Henderson

Always excellent customer service. Kudos to the service advisors. Car was very clean when I picked it up. Kudos to the service advisors. Car was very clean when I picked it up. More

This service center over delivered on my expectations once again! I was helped by Christian. You can tell when people love what they do and Christian loves his craft! My car drove off smooth and perfect! once again! I was helped by Christian. You can tell when people love what they do and Christian loves his craft! My car drove off smooth and perfect! Highly recommend More

Kyle was very personable…represented the dealership very well. He also ensured that what was promised was delivered in terms of job turnaround time. Not sure if this is a BMW problem or a technician pro well. He also ensured that what was promised was delivered in terms of job turnaround time. Not sure if this is a BMW problem or a technician problem…but my x5 doesn’t have a manual release for the parking brake. Two years ago, the electronics failed on that system and I couldn’t move the car. I had to have it towed to the dealership to have the parking brake disengaged. Even though they fixed the system, I can’t take the risk of using it anymore as I can’t afford to get stuck somewhere when I’m traveling. The techs here say, for some reason, my particular vehicle can’t have a manual release. Other X5’s have the handle and cable located in the left rear side-panel. But mine is missing for some reason. I don’t think this speaks well for a “high-level technology”brand. Anyway…I wish you guys had somebody there who could fix this. More

Great communication regarding services getting done on my car kept me updated on the status gave me a ride home and back to pick up car kept me updated on the status gave me a ride home and back to pick up More

Typically I am happy with my service experience. The service adviser on my recent visit was not at all clear about fees. Despite having a coupon, there are apparently additional fees that aren’t cov The service adviser on my recent visit was not at all clear about fees. Despite having a coupon, there are apparently additional fees that aren’t covered. This came as a surprise when I picked my car up. He gave me a total that I assumed covered the oil change and smog test. He never pointed out the additional amount. More

If you want to get manipulated and jerked around then this is the place for you. The car wasn’t detailed (found trash and coffee drippings everywhere), we asked for fluids to be topped off they laughed b this is the place for you. The car wasn’t detailed (found trash and coffee drippings everywhere), we asked for fluids to be topped off they laughed because it’s an electric car. Which by the way still has Coolant that was so low we had to fill it right away. There was an open recall that no one said a word about. On top of allll of that their financial manager told us we NEEDED a warranty in order to get financed, come to find out from the bank that was a lie. When we went to cancel it, it’s been well over a week with no resolution. Not only did they lie to our face, they also bypassed our welcome call from the bank that would have told us that we didn’t need a warranty. I will NEVER buy a car here again and if you truly do read your reviews. CALL US BACK AND RESOLVE THE ISSUES! More

My vehicle needed its 10k mile service so I booked an appointment at my local BMW dealership. Service was average. I will add that it took 2.5 hrs for an oil change. appointment at my local BMW dealership. Service was average. I will add that it took 2.5 hrs for an oil change. More

The team provided a ton of help and when more repairs were needed they were able to get me a loaner to stay on the road. Greg is awesome and I'll be back for the next service. were needed they were able to get me a loaner to stay on the road. Greg is awesome and I'll be back for the next service. More

The experience in service was great. I worked with Albert Fantone. Albert was professional, cordial, and efficient. He was thorough in explaining in detail the work that needed to be d I worked with Albert Fantone. Albert was professional, cordial, and efficient. He was thorough in explaining in detail the work that needed to be done and the pricing of said service. He managed to have the BMW returned to my house, knowing I was having a hard time walking. I would also like to give kudos to Jose Flores in the receiving bay area. He was super kind and most helpful. Opened doors took care of the foggy windows just a delightful person., etc. Good staff at this location. More

Friendly staff and great service. I will be recommending to others to visit Henderson BMW. I will be recommending to others to visit Henderson BMW. More