BMW of Henderson
Henderson, NV
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Always excellent customer service. service department is very helpful and knowledgeable making it very easy to get the car serviced there . service department is very helpful and knowledgeable making it very easy to get the car serviced there . More
I loved the service there. The mechanic assigned to me was very knowledgeable of his work and walked me through maintaining my BMW since I am a first time owner of a BMW vehicl The mechanic assigned to me was very knowledgeable of his work and walked me through maintaining my BMW since I am a first time owner of a BMW vehicle. Further, the staff there was accommodating to my needs. Totally recommend! More
I always get good service. The people are nice and courteous and get me in and out as fast as they can. Will continue going to BMW Henderson. The people are nice and courteous and get me in and out as fast as they can. Will continue going to BMW Henderson. More
My car's battery is dead. I have to call to jump start on Saturday. Fortunately, this dealership allowed me to bring the car in. And James took the best care of me. I have to call to jump start on Saturday. Fortunately, this dealership allowed me to bring the car in. And James took the best care of me. More
This service center over delivered on my expectations once again! I was helped by Christian. You can tell when people love what they do and Christian loves his craft! My car drove off smooth and perfect! once again! I was helped by Christian. You can tell when people love what they do and Christian loves his craft! My car drove off smooth and perfect! Highly recommend More
Kyle was very personable…represented the dealership very well. He also ensured that what was promised was delivered in terms of job turnaround time. Not sure if this is a BMW problem or a technician pro well. He also ensured that what was promised was delivered in terms of job turnaround time. Not sure if this is a BMW problem or a technician problem…but my x5 doesn’t have a manual release for the parking brake. Two years ago, the electronics failed on that system and I couldn’t move the car. I had to have it towed to the dealership to have the parking brake disengaged. Even though they fixed the system, I can’t take the risk of using it anymore as I can’t afford to get stuck somewhere when I’m traveling. The techs here say, for some reason, my particular vehicle can’t have a manual release. Other X5’s have the handle and cable located in the left rear side-panel. But mine is missing for some reason. I don’t think this speaks well for a “high-level technology”brand. Anyway…I wish you guys had somebody there who could fix this. More
Typically I am happy with my service experience. The service adviser on my recent visit was not at all clear about fees. Despite having a coupon, there are apparently additional fees that aren’t cov The service adviser on my recent visit was not at all clear about fees. Despite having a coupon, there are apparently additional fees that aren’t covered. This came as a surprise when I picked my car up. He gave me a total that I assumed covered the oil change and smog test. He never pointed out the additional amount. More
If you want to get manipulated and jerked around then this is the place for you. The car wasn’t detailed (found trash and coffee drippings everywhere), we asked for fluids to be topped off they laughed b this is the place for you. The car wasn’t detailed (found trash and coffee drippings everywhere), we asked for fluids to be topped off they laughed because it’s an electric car. Which by the way still has Coolant that was so low we had to fill it right away. There was an open recall that no one said a word about. On top of allll of that their financial manager told us we NEEDED a warranty in order to get financed, come to find out from the bank that was a lie. When we went to cancel it, it’s been well over a week with no resolution. Not only did they lie to our face, they also bypassed our welcome call from the bank that would have told us that we didn’t need a warranty. I will NEVER buy a car here again and if you truly do read your reviews. CALL US BACK AND RESOLVE THE ISSUES! More