BMW of Henderson

Waited 1 hour for a sever rep, not very good customer service. If I could go somewhere else I would service. If I could go somewhere else I would More

Service was done on schedule and in a timely manner. They provided a shuttle home for me. However, when the service was complete, they called and said they would a schedule a shuttle to return me to t They provided a shuttle home for me. However, when the service was complete, they called and said they would a schedule a shuttle to return me to the dealership to pick up my car. They failed to mention the return shuttle would be a LYFT or when to expect the ride. The ride appeared without me knowing. A delivery person was at my door and asked if I was expecting a ride because the driver asked if this was James. If I hadn't gone out to check, the driver would have left w/o me. More

Service was excellent. AC problems are tricky to diagnose and it ended up saving me a new system. Good mechanics and Justin was great as well. AC problems are tricky to diagnose and it ended up saving me a new system. Good mechanics and Justin was great as well. More

Arranged for some warranty service. It was handled quickly and was effortless to arrange. The usual courtesy from the employees and the usual car wash after. It was handled quickly and was effortless to arrange. The usual courtesy from the employees and the usual car wash after. More

Took car in for recall, car was returned to me with two (2) different warning lights on. Returned a second time was given a list of six (6) different possible defects and was told they were not responsibl (2) different warning lights on. Returned a second time was given a list of six (6) different possible defects and was told they were not responsible for anything. Therefore, I took the car to EMC (my service dealer), the problem was diagnosed within 15 minutes, repaired while I waited free of charge. I will never do any future business with BMW of HendersonK. More

Victor made my service visit so easy, from scheduling to explaining the work to be performed, and ensuring the timely completion of the work. I am extremely happy with my recent service experience at Hender explaining the work to be performed, and ensuring the timely completion of the work. I am extremely happy with my recent service experience at Henderson BMW! More

We get great service every time from our advisor Ian M. Thank you Ian for keeping us informed! Thank you Ian for keeping us informed! More

The service rep was outstanding. Only downside was the lack of snacks in the waiting area. Only downside was the lack of snacks in the waiting area. More

Pleasant environment, polite staff, professional, friendly, quick, easy to make service appointments, helpful financial department. friendly, quick, easy to make service appointments, helpful financial department. More

Service Advisor Ian Mandapat is outstanding! Ian has taken care of me and vehicle for years. His knowledge and customer care skills are unparalleled. I continue to be impressed and satisfied w Ian has taken care of me and vehicle for years. His knowledge and customer care skills are unparalleled. I continue to be impressed and satisfied with the quality of work the technicians provide. I always have the feeling it is a team effort and will be a return customer. More