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BMW of Henderson

Henderson, NV

Overview
Reviews
Vehicles
4.7
680 Reviews
As one of the largest BMW dealerships in Nevada, BMW of Henderson is the best source for all new or used BMW models. Located just southeast of Vegas in Henderson, our showroom can be found at the Valley Automall. With an expansive inventory of both new and used BMW vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Henderson to learn more.
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261 Auto Mall Drive

Henderson, NV

89014

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Showing 680 reviews

April 05, 2023

Customer service is great in the service department. Go see Justin, he is the best service advisor. More

by randidandi
Recommend Dealer
Yes
Employees Worked With
Justin Ko
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Apr 07, 2023 -

BMW of Henderson responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. If you ever need help, just give us a call. Happy motoring!

April 04, 2023

Very happy with the care and support. Tires for my “M pretty pricey but I love the car so much that I can live with the expense. More

by Lorenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Pamela, Driver, Service Checkin
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Apr 07, 2023 -

BMW of Henderson responded

Hi Lorenzo, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2023

Waited 1 hour for a sever rep, not very good customer service. If I could go somewhere else I would More

by m7ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Apr 07, 2023 -

BMW of Henderson responded

Hello, thank you for taking the time to leave us feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (702) 570-0278.

April 04, 2023

Service was done on schedule and in a timely manner. They provided a shuttle home for me. However, when the service was complete, they called and said they would a schedule a shuttle to return me to t More

by james.w.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Apr 07, 2023 -

BMW of Henderson responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 03, 2023

Arranged for some warranty service. It was handled quickly and was effortless to arrange. The usual courtesy from the employees and the usual car wash after. More

by zach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not recall
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Apr 06, 2023 -

BMW of Henderson responded

Hi Zach, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

Service was excellent. AC problems are tricky to diagnose and it ended up saving me a new system. Good mechanics and Justin was great as well. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Koh
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Apr 06, 2023 -

BMW of Henderson responded

Hi Pete, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2023

Took car in for recall, car was returned to me with two (2) different warning lights on. Returned a second time was given a list of six (6) different possible defects and was told they were not responsibl More

by George W Anderson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Maxwell
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Apr 01, 2023 -

BMW of Henderson responded

Hi George, we are deeply disappointed by your experience at BMW of Henderson. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 570-0278 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!

March 29, 2023

Victor made my service visit so easy, from scheduling to explaining the work to be performed, and ensuring the timely completion of the work. I am extremely happy with my recent service experience at Hender More

by lvlawoffice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Amezcua
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Apr 01, 2023 -

BMW of Henderson responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 28, 2023

We get great service every time from our advisor Ian M. Thank you Ian for keeping us informed! More

by Bettysal60
Recommend Dealer
Yes
Employees Worked With
Ian M
Report | Print
Mar 31, 2023 -

BMW of Henderson responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Henderson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 27, 2023

The service rep was outstanding. Only downside was the lack of snacks in the waiting area. More

by Schayward77schayward77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Report | Print
Mar 30, 2023 -

BMW of Henderson responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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