BMW of Henderson

Henderson BMW is awesome. The sales staff are friendly and professional. The thing I liked best was they are low key with no sales pressure at all. I highly recommend. The sales staff are friendly and professional. The thing I liked best was they are low key with no sales pressure at all. I highly recommend. More

I recently made the mistake of taking my X6 to BMW of Henderson. I’ve been dealing with BMW’s schizophrenic rear hatch that opens when anyone with the key fob comes near the rear of the car. Unfortunat Henderson. I’ve been dealing with BMW’s schizophrenic rear hatch that opens when anyone with the key fob comes near the rear of the car. Unfortunately, the only “fix” is to have the dealer reprogram the hatch to require two presses of the hatch-unlock on the fob so it doesn’t just open into the garage door, random people or any other sharp and scrapey objects that happen to be behind the car. I also needed to update my maps, another “dealer must do” update, and for some reason the driver’s power seat stopped working so I made a 9:30 appointment with BMW of Henderson…big mistake…HUGE! I arrived to drop my car 5 minutes before my appointment, was ignored by several unhappy looking employees before making my way to a help desk where I stood for about a minute before the person behind the desk glanced up and said, “can I help you”. I explained I needed the service department, and he pointed over his shoulder and went back to what he was doing. I went back to my car pulled it in through the big doors where a “greeter” asked my name and for my key. I was then taken to the entry doors where Mr Greeter pointed toward the interior and said “wait over there and someone will come get you”. After about 15 minutes, a service department associate came into the seating area, talked with another employee for a minute or two and then looked around and announced my last name. I let her know I was there, and she introduced herself as Julia and led me back to her desk where she asked what the problem was with the car…could have sworn that was part of what I laid out during the appointment setting part of the program, but hey I love repeating stuff, so I ran down the 3 things the car was in for…She said, “we have a $500 dy-ag fee”. I asked what a “dy-ag” was and she smiled and said “diagnostic”. Ah, so cool, never knew I was going to get learned some new hi-tech lingo when I dropped my car…what a treat! After about 45 minutes of “dropping off” my car, and learning some new cool, hip auto-dealer lingo, I was on my way back home courtesy of my wife. Good thing she had the day off, because I was never asked if I needed a ride home or if I needed a loaner vehicle, perhaps a bicycle or a pair of roller skates. At around 3:30 on the day that I dropped my car off I got a text from Julia saying she was waiting for the “diagnostic from the technician”. I assumed this meant that the tech had hooked my car up to the super-duper BMW “dy-ag” machine and we were simply waiting for that “dy-ag” report to explain why the seat didn’t work, fix it, change up the hatch control, download the latest maps and I’d be B’mn down the road the next day…Once again…big mistake…HUGE. At about 12:30 Friday…I reached out and asked what the status was…at 2, (stellar customer service), I received a response from Julia letting me know that…yep, you guessed it…she was “waiting for the diagnosis”. After 15 minutes I got a follow-up saying she was still waiting for it to get into the shop for the “dy-ag”, but “yours is the next one to go in :)” the smiley face really saved the day…I was on the verge of getting upset until that little smiley face popped up at the end of the text. When I asked why they gave me an appointment for Thursday morning if they didn’t have enough techs to do the “dy-ag” of my driver’s seat until Friday afternoon, she informed me that they were, “very busy” and that those appointments are more like, “place holders”. I finally had enough and told her to take my car out of the “dy-ag” rotation and that I would be over to pick it up in the next 30 minutes. Honestly, if their service is anywhere near as inept as the scheduling and customer service, it’s probably a blessing that they didn’t do any actual work on the car…most likely the maps would have set for a lovely tour of Istanbul, the hatch would have been hermetically sealed and the seat would have launched me into outer space. More

real excellent service. advisor was excellent. service was done quickly and on time and done perfectly. advisor was excellent. service was done quickly and on time and done perfectly. More

On July 3rd at 4:43pm I had a flat tire on my 750i. Great news I was only 0.3 miles from the dealership and I have run flats. Literally so late in the day and the day before the 4th of July and Gregory Great news I was only 0.3 miles from the dealership and I have run flats. Literally so late in the day and the day before the 4th of July and Gregory Mercer was able to get me in and get me back on the road with my new tire as if it never happened. I am so grateful and really for the situation it worked out to be the best possible situation. More

Great service helped me with everything I needed and made sure all my questions were answered perfectly. sure all my questions were answered perfectly. More

Purchase of my car was enjoyable. The team was professional, accommodating and I feel they gave a good price for my trade. They took time with delivery of my vehicle. Genius was pat The team was professional, accommodating and I feel they gave a good price for my trade. They took time with delivery of my vehicle. Genius was patient while going through all the details of the car. Yoshuwa Shields was great to work with, he was informative and patient with all our questions. More

very courteous, professional every time I interact with this dealership. They Listen to the customer this dealership. They Listen to the customer More

Very helpful! Fari went above and beyond to make a deal on my new car. Fari went above and beyond to make a deal on my new car. More

Dealership is very good. I did not have issues to for resolution so can’t say too much. Overall, BMW of Henderson has been very good. I did not have issues to for resolution so can’t say too much. Overall, BMW of Henderson has been very good. More

Far better than the Sahara location. Three hours for an oil change is too long. Three hours for an oil change is too long. More