BMW of Henderson

I am very happy with the timely service. The free vehicle check up was great, my rep was great. The electrical check up was great and done with a far price but the price to do the recommen The free vehicle check up was great, my rep was great. The electrical check up was great and done with a far price but the price to do the recommended repairs were almost more then I paid for the 2004 z-4 car! More

Having purchased many new vehicles in the past, this was my first BMW product. I’ve recently purchased the x5 xdrive 40i. Kyle Hisanaga helped me more than any other sales person that I’ve worked with and I my first BMW product. I’ve recently purchased the x5 xdrive 40i. Kyle Hisanaga helped me more than any other sales person that I’ve worked with and I would highly recommend him to anyone who is interested in getting a BMW The overall experience at the Henderson of Las Vegas branch was exceptional. Everyone was very friendly and helpful and I will be recommending all of my friends and family to go there and experience what customer service should really be like. Again much thanks to Kyle and my finance person you guys are awesome. More

Ray Spath, our sales rep was very knowledgeable and made our leasing experience easy and convenient. I highly recommend him and the BMW of Henderson for all your car purchase and leasing needs. our leasing experience easy and convenient. I highly recommend him and the BMW of Henderson for all your car purchase and leasing needs. More

Great job, they did everything we asked them, all subjected were dressed and answered. Thank you! subjected were dressed and answered. Thank you! More

Scheduler was able to get me in quickly. I needed a battery replacement. Victor was my service agent and was great from start to finish. Service sent videos showing and telling what they ch I needed a battery replacement. Victor was my service agent and was great from start to finish. Service sent videos showing and telling what they checked on my car. All of my settings were still in tact when I picked up my car! Yeah! My only issue is that my brake fluid light came on on my drive home, saying it needs to be serviced. I think it's just a computer date issue, but I would have hoped that was checked while the car was being serviced. More

I love working with Julia, she is amazing, and does a GREAT JOB! She is great with customer service and communications! GREAT JOB! She is great with customer service and communications! More

Great experience in the service department. Scheduling the appointment over the phone was easy. I dropped off my vehicle and was greeted promptly and shown to the waiting area. Working with Scheduling the appointment over the phone was easy. I dropped off my vehicle and was greeted promptly and shown to the waiting area. Working with Albert as the service advisor was great. He kept me up the date on the progress and notified me when the vehicle was done. Picking up the vehicle was easy and a fast process. I would go back to the service center anytime for issues with my car. More

I had a great experience at bmw Henderson. They have great customer service. Yoshwa was great! They have great customer service. Yoshwa was great! More

They provided me the information I need to help me decide on getting the information without going around the bush. My sales agent Ms Feri is awesome allowing me to review the numbers and less of the hard se on getting the information without going around the bush. My sales agent Ms Feri is awesome allowing me to review the numbers and less of the hard selling technique that is common in most car dealership. The processing was quicker and technical assistance was also provided for better understanding about the car. I would recommend this dealer.. More

Do NOT visit this business. I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appoi I had scheduled service for my vehicle over a week in advance. No phone call in advance, but that’s not the issue. When I arrived early for my appointment, there were no less than 5 advisors not assisting clients, two of which were shopping online as I could see their computer screens. 20 minutes after I arrived, service advisor Kyle came over to get me. We sat down and I explained the issue I was having. He asked if I had planned on leaving my car and I said yes no issues and he said “good, because we are backed up 3 days so it’ll be next week”. Once again no call in advance to let me know this. I was rightfully upset and had no ability to leave my car so I went to leave and the service advisor was very indignant and said “don’t blame us for your issues”. Customer service doesn’t exist at this business. I asked for a call back from the service manager and general manager and got nothing. I wasn’t looking for anything more than an apology but obviously that was too much to ask. Take your BMW or buy your new BMW at Las Vegas BMW on Sahara. They actually care about their clients. More