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BMW of Henderson

Henderson, NV

Overview
Reviews
Vehicles
4.7
680 Reviews
As one of the largest BMW dealerships in Nevada, BMW of Henderson is the best source for all new or used BMW models. Located just southeast of Vegas in Henderson, our showroom can be found at the Valley Automall. With an expansive inventory of both new and used BMW vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Henderson to learn more.
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261 Auto Mall Drive

Henderson, NV

89014

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Showing 680 reviews

August 13, 2023

The routine service was very fast at just over a hour. Used to waiting 3-4 hours in Beverly Hills. Courteous and helpful advisor. Highly appreciate this dealership. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason?
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Aug 16, 2023 -

BMW of Henderson responded

Hi Stephen, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

Very poor services. Slow and not responsive compared to the services we could get before or from outside shops More

by ungh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
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Aug 11, 2023 -

BMW of Henderson responded

Hi, thank you for bringing this matter to our attention. Please call our General Manager at (702) 570-0278 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Aug 11, 2023 -

ungh responded

I had a very small problem and was able to make the appointment the next day. When I took my car in at the time of appointment, I had to wait a couple hours to see the advisor, then he told me, he will try his best to get it fix the same day, but more likely the next day because they were behind. I was not very happy but nothing I can do. I called that afternoon , they said no information available. The next I call three times, the answer still no information available. The third day I got a video message said that my car was checked and no issue found. I called again to see if I can get my car back, they said not yet. I kept calling and get no response until afternoon I got a message said that my car is ready. I said can you send a someone to pick me up, he then said no. For this small problem, I had to rent a car for three days and asked someone to take me to the dealer to pick up the car. When I make appointment, I expect to get the car back at a reasonable time frame depends on the problems , but not for “we are behind”. If you are behind, don’t make appointments available.

August 07, 2023

Great service as usual, Mauricio helped and didn't oversell any service we did not need! More

by ritachase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurico
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Aug 11, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

very good time. great sales staff would do it again i`ll be back for the next car More

by curt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ray
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Aug 08, 2023 -

BMW of Henderson responded

Hello Curt, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 04, 2023

They were VERY busy. Might need more help? I guy came in after me and he was taken in before me. I waited three days for my car - was very inconvenient. I don't have More

by LBECHARD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert and Kyle
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Aug 08, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

August 04, 2023

The sales people and service staff of BMW Henderson is without a doubt, one of the best in the country More

by Merlyn Huguet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Feri Fereidouni
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Aug 08, 2023 -

BMW of Henderson responded

Hello Merlyn, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 03, 2023

Great general manager, David Durrell, professional sales team, great service department. My purchasing experience was a pleasurable experience. I look forward to another BMW purchase at BMW of Henderson in More

by glennofep61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Durrell
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Aug 07, 2023 -

BMW of Henderson responded

Hi, thanks for your praise and kind comments about our team. If you ever need help, just give us a call. Happy motoring!

August 03, 2023

The team took the time to make sure my BMW was serviced correctly and kept me informed along the way. More

by sdverrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
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Aug 07, 2023 -

BMW of Henderson responded

Hi, thank you for taking the time to leave a review for us at BMW of Henderson. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2023

The service department is exceptional with a customer service area that is comfortable and accommodating. I enjoy working with this dealership. Always look forward to my service appointments here. More

by Forrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Amezcua
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Aug 07, 2023 -

BMW of Henderson responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 02, 2023

Reliably prompt, efficient, knowledgeable and helpful best describes service advisor Christian Mandapat. He has consistently addressed my needs with a positive can-do attitude. More

by peterson.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian "Ian" Mandapat, Jennifer Mitchell
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Aug 07, 2023 -

BMW of Henderson responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. Don't hesitate to call us if you ever need anything. Be safe on the road!

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