BMW of Henderson

BMW Henderson provides customer service that stood out for its balance of attentiveness and respect for the customer’s space. From the moment we arrived, the staff demonstrated a clear commitment to detai for its balance of attentiveness and respect for the customer’s space. From the moment we arrived, the staff demonstrated a clear commitment to detail—listening carefully, asking thoughtful questions, and ensuring they fully understood our needs before offering any recommendations. More

Appointment done 2/3 days ago via our service advisor. When we arrive around 2 pm. Lady service advisor called us. We were thinking our service advisor still on lunch break. I asked the lady service advi When we arrive around 2 pm. Lady service advisor called us. We were thinking our service advisor still on lunch break. I asked the lady service advisor. Where is our service advisor. We were thinking she is just doing it, yo facilitate paper works and concerns for service that day. Took more than 2 hours waiting. We saw our service advisor by the waiting area. We thought he is going to approach us. But, he just passed by. We don't know why? Then tge lady service advisor came and service done. " you have yo changed the 3 tires" I was surprised, the threads of the 3 tires are still good. The other tire was changed 2 months ago because there was a screw side ofvthe wheel and can't or not advisable to patch. The way that lady advisor is unacceptable. Question why are we having a new service advisor. The tex we sent to our advisor,he gave me the number to tex him, whenever we have questions. Very disappointed with the service done yesterday. Even though on video they are recommendations and prices per recommendations total. The way we were approached by the service advisor saying " you have to changed 3 tires". Handing the papers to the cashiers to pay for the service. That's not how to talk to customers. Very disappointed. More

Booked cabin filter replacement for BMW X5. Service was quick and efficient. Staff is professional and courteous. Clear communication. Service was quick and efficient. Staff is professional and courteous. Clear communication. More

Called for a well check on my car. Was able to get it in on same day. Julia is the best. Thank you!! Was able to get it in on same day. Julia is the best. Thank you!! More

Every time I need to go to the BMW of Henderson dealership for any of my needs, I have had a great experience. dealership for any of my needs, I have had a great experience. More

I had to go for a recall on cooling system and they performed a complete inspection (not ordered) and came up with broken plastic clip on emergency brake (fix over $1300 rip off! video provided via pho performed a complete inspection (not ordered) and came up with broken plastic clip on emergency brake (fix over $1300 rip off! video provided via phone message ( would like to have video on computer to better view ). I stated car had been recently serviced and they still tried to sell that service !lots of employees standing or wandering around no wonder cost are so high ! More

Very pleasant experience. The salesman and manager made the car buying experience very non confrontational. Would not hesitate to recommend. The salesman and manager made the car buying experience very non confrontational. Would not hesitate to recommend. More

Victor at BMW of Henderson provided absolutely exceptional customer service! From the moment I arrived early in the morning to drop off my vehicle for service, he made the entire process completel exceptional customer service! From the moment I arrived early in the morning to drop off my vehicle for service, he made the entire process completely seamless and stress-free. Victor was incredibly friendly, welcoming, and efficient, which made a big difference first thing in the morning. I truly appreciated the quick turnaround time and the updates he provided throughout the service. Communication was clear and timely, which gave me total confidence that my vehicle was in great hands. When it was time to pick up my car, Victor once again made the process fast and effortless. This level of professionalism and genuine customer care is exactly what you hope for at a dealership. Thank you, Victor, for making the entire experience smooth, easy, and enjoyable! ⭐️⭐️⭐️⭐️⭐️ More

Excellent service and professional service advisor! Thank you for taking care of my car's scheduled maintenance and also made certain that my vehicle's battery is ready for the Las Vegas summer. Thank you for taking care of my car's scheduled maintenance and also made certain that my vehicle's battery is ready for the Las Vegas summer. More