BMW of Gwinnett Place

Worst place to deal with. If you have to deal with this dealership and Bobby Smith. Avoid at any cost, there are many other dealership in town. Why take the risk and later cry. Stay away from it. I hav dealership and Bobby Smith. Avoid at any cost, there are many other dealership in town. Why take the risk and later cry. Stay away from it. I have called 25 times, left messages, but no call return. Trust me, stay away from this dealership. It will cost you extra couple thousands to deal with this dealership. They are fraud and cheat. More

I purchased a Lexus I saw online, the deal on the car was Great! Overall The Managers and Sales Team did everything to make me happy and I really appreciate the level of ownership each individual maintained Great! Overall The Managers and Sales Team did everything to make me happy and I really appreciate the level of ownership each individual maintained while going through the sales process! More

I was looking for a used car online and found a couple of cars I was interested in at United BMW in Gwinnett. (They seemed to have an overwhelming majority of the used BMWs in town) I had asked a friend who cars I was interested in at United BMW in Gwinnett. (They seemed to have an overwhelming majority of the used BMWs in town) I had asked a friend who owns a BMW for a referral, but the guy who sold him his car had retired. I gave the dealership a call to schedule a test drive and asked to be connected to a salesman. Fortunately for me, the operator connected me to Vince Cho. Vince was very cordial, answered some questions about the car for me and we scheduled an appointment. When I arrived, Vince was extremely courteous and professional. This was my first experience with BMWs and Vince was informative and patient explaining the various functions and packages/options of the models I checked out. I told Vince I wasn't sure if I was going to go with BMW or stay with my current brand. He was pressure free and only contacted me again when the price was lowered by the dealership on the car I had originally inquired about. I ended up making two more trips to the dealership to test drive cars and finally settled on one. Vince and I agreed on what I felt was a very fair price. He promised to have the car immaculately detailed for me, have some minor scratches buffed out, and to have some upgraded floor mats and trunk liner put in the car. I completed a credit application and United got me excellent financing. When I went to pick up the car, I was amazed at the great job they had done preparing the car. It looked brand new and everything that was promised was delivered. If you are like me, you have probably had at least one bad car buying experience. However, Vince Cho was a great guy from start to finish and I would recommend him to anyone. Hopefully, the service department will be equal to the sales department. More

I started doing business w/ United BMW of Gwinnett over 15 years ago and when I visit the place now it's hardly recognizable. They've always been great to deal w/ in the service dept but the sales dept ha 15 years ago and when I visit the place now it's hardly recognizable. They've always been great to deal w/ in the service dept but the sales dept has grown far beyond anything I've ever seen. They have a huge used car inventory, by far the best selection in GA. My salesperson, Kola, has been there for 10 years and he's excellent. When I visited the other day he told me they finished last year as the #1 volume pre-owned BMW dealer in the country. Based on their inventory, I can't say I'm surprised! I just wanted to take a second to brag about their growth and thank you for the great service. I'm a United BMW customer for life! More

Worked with Vince when I purchased a Certified 5 Series. He went out of his way to make sure that I wasn't inconvienced because the car I purchased wasn't ready since it just arrived in inventory. I live a He went out of his way to make sure that I wasn't inconvienced because the car I purchased wasn't ready since it just arrived in inventory. I live a hour away from the dealership, so Vince personally delivered the vehicle to my office. Most reviews are customers that had a horrible experience and want to let everyone to know which is understandable so I thought that positive experience should be shared as well. VInce was extremely helpful during the whole process, and I will seek his assistance in the future on my next purchase. More

Yesterday I purchased a used BMW from your store. I usually hate the whole process, but it was something I had to do for my family. We went to your web site and saw a good number of cars that sparked o usually hate the whole process, but it was something I had to do for my family. We went to your web site and saw a good number of cars that sparked our interest. I called and talked to one of your salesperson a Mr. David Matz. I like how he conducted himself over the phone and I made an appointment to meet with him. It is both refreshing and a complete pleasure working with a " professional car salesperson." Mr. David Matz is an asset to the United BMW family. If in the future my friends or one of my patients find themselves in need of a car; I will recommend that they call Mr. Matz first. It is people like Mr. Matz who create return visits to your dealership. Dr. Robert Waikel One happy customer More

Best buying experience that I have had in 10+ years (and the purchase of 4 cars). From the two salemen that I worked with (Ryan Chromek and Stephen Matz) to the sales manager (John Furlow), everyone was ex the purchase of 4 cars). From the two salemen that I worked with (Ryan Chromek and Stephen Matz) to the sales manager (John Furlow), everyone was extremely professional, knowledgable about the vehicles, patient, and geniunely willing to go the extra mile to satisfy me. I would recommend these gentlemen and the dealership, without hesitation, to anyone that I know in the market for a new BMW or a pre-owned vehicle. It is obvious that the dealership is focused on customer service because it is present throughout the organization. Even the General Manager came out to thank me for my recent purchase. Overall, a class act! Great job; my husband and I are extremely happy with the deal and customer service we received. More

called the used car side of the dealership to see if they had the car we were looking at. the person on the line said "xxxx" twice and had no real idea what was on the lot. so, we went to the dealership anyw had the car we were looking at. the person on the line said "xxxx" twice and had no real idea what was on the lot. so, we went to the dealership anyways.. the sales person brought out water for my wife and i and one of the bottles was open. the way he got our attention to give us the water (we were 50 ft or so away) was to whistle at us. we just walked off the lot..... More