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BMW of Gwinnett Place

Duluth, GA

Overview
Reviews
Vehicles
4.8
793 Reviews
Call Dealership (866) 967-9026
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3264 Commerce Ave

Duluth, GA

30096

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Showing 793 reviews

June 07, 2023

Based on previous experiences, dealership purchases are not my favorite. This experience changed my view on how a dealership can, will, and should treat their prospective clients. When I arrived, Joshu More

by JCAP
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Munir
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Jun 07, 2023 -

BMW of Gwinnett Place responded

We are very happy to have provided you with such a positive experience here at BMW of Gwinnett Place. Thank you for your five-star review. We are glad that the purchase process and painless and timely. We hope you continue to choose us for all your automotive needs. Take care. Tomasz Kleps Sales Manager BMW of Gwinnett Place tkleps@penskeautomotive.com

Helpful
June 07, 2023

I order new car. It came with 11 miles on it and dirty info screen.I was pushed to purchase extra warranty that was unwanted!I wasn’t given option on the finance part More

by vasskousa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bl-Lo
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Jun 07, 2023 -

BMW of Gwinnett Place responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Gwinnett Place and would like the opportunity to discuss the odometer on your new vehicle, the condition of your information screen, an extra warranty, as well as your overall experience with our Sales Team. Would you please send your contact information to me? I look forward to hearing from you. Corey Chapman Manager BMW of Gwinnett Place cchapman@penskeautomotive.com

Jun 08, 2023 -

vasskousa responded

Thank you for your response,regarding my review.Baye Lo from the sales team did very good job,working with me on my new car purchase.He was polite and friendly.The car came with dirty door panel,dirty info screen and minor scratches on the gril and other plastic components on the outside.I dont think that my car that i order should be driven for test drive{11} miles on it.I had to purchase extra waranty,feel puched by finance department.Not given option for 60 month financing.Best regards Vassil.

Helpful 1
May 27, 2023

Joshua was great sale representative. Promised and came Thur. The finance team was also extremely helpful with make the sale go smoothly. 5+star. I would definitely recommend!! More

by Joeboy000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tolli Poff, Sheryl Mazzeo, Joshua Munir, Tanzir Rafi
Report | Print
May 28, 2023 -

BMW of Gwinnett Place responded

Hello! It is thrilling to read that our Sales Team provided you with the best 5-star experience. Helpful care and smooth processes are always our goals here at BMW of Gwinnett Place. Do not hesitate to let us know if there is anything else we can do for you.

Helpful
May 25, 2023

Very good deal helpful people they understand what you are looking for and help you to find it . More

by doniaalzubaidi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Martin Edetanlen
Report | Print
May 26, 2023 -

BMW of Gwinnett Place responded

Thank you for the excellent rating and review. We are happy to see our Sales Team at BMW of Gwinnett Place was very understanding and helped find the right vehicle for you. We thank you for your business.

Helpful
May 25, 2023

Excellent - Tolli the sales manager and Mike Miller ( Sales Rep) were awesome. I highly recommend it for your BMW needs. More

by qmccall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tolli Poff, Mike Miller
Report | Print
May 26, 2023 -

BMW of Gwinnett Place responded

We understand it's a big decision where you purchase your vehicle from and we are grateful that you chose to work with our Sales Department here at BMW of Gwinnett Place. Thank you for the positive review.

Helpful
May 23, 2023

I was impressed with the professionalism that was displayed during the selling process from start to finish. More

by lsimmons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Edetanlen
Report | Print
May 24, 2023 -

BMW of Gwinnett Place responded

Hello, and thank you for your 4-star review. We're glad to read that you were impressed with our Sales Team's professionalism here at BMW of Gwinnett Place. Feel free to let us know how we can earn that fifth star in the future, and have a great rest of your day.

Helpful
May 22, 2023

Brian Hinson was great. Very knowledgeable. Very nice to work with. I am ver pleased. More

by A.Bucalo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Smith
Report | Print
May 22, 2023 -

BMW of Gwinnett Place responded

It is great to know that we provided you with such a positive experience here at BMW of Gwinnett Place! Thanks for the five stars and we hope you continue to choose us for all your automotive needs. Take care.

Helpful
May 22, 2023

Terrible customer servicein the service department. Appointments are not honored and service advisor(s) do not communicate with customers regarding repairs or status. I pass about three BMW dealerships More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Martin
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May 22, 2023 -

BMW of Gwinnett Place responded

Hello, Your feedback is important to us here at BMW of Gwinnett Place and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Syed Faem Service Manager BMW of Gwinnett Place sfaem@penskeautomotive.com

Helpful
May 03, 2023

Very friendly place. Our salesman was awesome. Bobby made us feel comfortable and he met the needs. I highly recommend this dealership and the salesman Bobby Smith More

by Classy Lady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Smith
Report | Print
May 20, 2023 -

BMW of Gwinnett Place responded

Thank you for your kind words and five-star review, Classy. We hope you continue to choose BMW of Gwinnett Place for all your automotive needs. Take care! Tomasz Kleps Sales Manager BMW of Gwinnett Place tkleps@penskeautomotive.com

Helpful
April 29, 2023

Bought my second vehicle from Evan in a year and was once again a pleasure. More

by Jasony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Baik, Evan Hornaday
Report | Print
May 19, 2023 -

BMW of Gwinnett Place responded

Thank you for your repeat business and the five-star review. We appreciate reading that you had a pleasurable experience with our Sales Team. Congratulations on your second vehicle from BMW of Gwinnett Place.

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