BMW of Gwinnett Place

These guys are magic, they turned our third BMW into an Audi. We visited this dealership because our lease was coming due and getting a salesman's attention is near impossible. We finally got the att Audi. We visited this dealership because our lease was coming due and getting a salesman's attention is near impossible. We finally got the attention of a West African guy who was hard to understand. Before he would show us anything, he wanted all of our info so he could enter it into his CRM so we could get annoying wake up calls every morning asking us if we were still looking for a car. After screwing around for an hour, we finally were able to look at a car... but he can't find the key. After screwing around for quite a while longer, turns out the car just got sold. On to car #2. It is sad that this guy had no product knowledge and absolutely no knowledge of his inventory. We liked it, went inside to talk money. Since this car was a model year old, I thought we would at least get a little price break on top of our USAA incentive. Apparently, after screwing around talking to his manager, they came back with full sticker price, an amazing deal! Instead of bickering, I just walked out, went next door to Gwinnett Audi, got great service, a great price from an awesome Sales Adviser who had been working there for a while, unlike Gwinnett BMW which has worse turnover than fast food. I was in and out of the Audi dealer in no time and left very happy. The next day, the SA from United BMW called, assuming that I was playing hardball. I don't play games. Getting a wake up call the next few days from a clueless telemarketer wanting to know if I still wanted a BMW was quite annoying, DO NOT give them any contact information. They are not that hard to find. More

This is my 3rd BMW from United BMW of Gwinnett. This was definitely by far the most difficult deal to ever achieve as we were rolling a very high end Mercedes with a ton of negative equity into an M6 Conver definitely by far the most difficult deal to ever achieve as we were rolling a very high end Mercedes with a ton of negative equity into an M6 Convertible. I had bought my last car from Ryan Chromek in 2009 and it left such a lasting impression that he was the first one I thought of when we looked to try and trade in the SL550 for an M6 Convertible. I knew from the start it was going to be a really tough and nearly impossible situation to make happen, but after nearly a month of going back and forth with lots of phone calls, text messages and emails, we finally picked up the M6 Convertible last night 02/05/14 at 5:30. Ryan has since been promoted to New Car Sales Manager since my last purchase with him. Even with this being the case, he was generally my first point of contact, he never once lost his patience with me, even after a month of back and forth ( I am in sales myself, so I am my own worst enemy). he was always pleasant, kind and above all professional. Bobby Smith handled the actual sale part of things and he was great, he has been there for many years and knows his product line inside and out and is extremely knowledgeable about all things BMW. he made the actual delivery quick, easy and pleasant, just the way it should be. I was already familiar with M-drive, but there are a few new things I had to learn. I have owned over 63 cars, 24 of which are BMW's so to say I am a fan would certainly be an understatement. When we did the paperwork, we dealt with Sabina, the Finance Manager, Rob and Sabina easily struck up a conversation and found out they had things in common and nearly forgot about the paperwork at hand, it was such a pleasant experience! United BMW of Gwinnett will be my definite go to dealership going forward for any BMW purchases. I cannot express my gratitude enough for Ryan's patience during this lengthy process. I highly, highly recommend United BMW of Gwinnett, this experience was one of the best ever! Thank you Ryan, Bobby and Sabina. Jim and Rob More

I had a great buying experience at United BMW of I had a great buying experience at United BMW of Gwinnett. My salesman was Peter Horcicka and he was delightful to work with. I never felt like he w I had a great buying experience at United BMW of Gwinnett. My salesman was Peter Horcicka and he was delightful to work with. I never felt like he was there to take my money and run. We talked about what I was wanting, he looked over his inventory and found the perfect car! He ran to the back and pulled it up front for me (it was really cold that day). After the test ride I knew it was the car for me. Peter was very nice, he knew all about the cars that were in the lot, and he made me feel really comfortable about the transaction. I left in my dream car!! I am so pleased with his professionalism. I have had a few buying experiences but this one, because of Peter, was indeed the best one hands down! I will recommend anyone I know to visit this dealer and talk to Peter. It was a real pleasure to work with such a nice guy and I will return when the time comes to trade in again. More

Sukas was a pleasure to work with.I had to replace my vehicle quickly and with limited funds, He was caring and understanding during this time. I would recommend him to everyone. vehicle quickly and with limited funds, He was caring and understanding during this time. I would recommend him to everyone. More

I have given this excellent rating because even though things seemed quite dim regarding my ability to purchase the vehicle I was shown, He was persistent on finding the keys to the primary vehicle I want things seemed quite dim regarding my ability to purchase the vehicle I was shown, He was persistent on finding the keys to the primary vehicle I wanted which I found on the internet. I trusted Sukus because I had the pleasure of working with him when he worked at Nissan. I would recommend his service because of his patients and ability to understand his clients needs and priorities. More

I had been shopping for a BMW for a few months, but I could not satisfy myself that I was receiving quality service and also purchasing for a good price. Then, I started working with Peter Horcicka of U could not satisfy myself that I was receiving quality service and also purchasing for a good price. Then, I started working with Peter Horcicka of United BMW. Peter was informative, patient, and understanding concerning my vehicle purchase. Peter was willing to go the extra mile to make sure I received quality customer service. He also worked with his sales manager to offer me a very reasonable price on the vehicle I decided to purchase. Overall, I feel like this was the best experience I have ever had when purchasing from a dealership in the Atlanta area. United BMW, and Peter Horcicka specifically, will receive all of my referrals for friends and family when it is their time to purchase another BMW. More

Peter was very friendly, accommodating and pleasant. He kept me very updated about the trade in and made sure everything was to my satisfaction. He was on top of my phone calls, i was well informed of the kept me very updated about the trade in and made sure everything was to my satisfaction. He was on top of my phone calls, i was well informed of the whole process, i couldnt have asked for anything more. More

I picked out a car and came from out of state (1000 miles away) to buy it from Jonathan. He went out of his way to help facilitate the deal and even followed up with a couple of details which he could have away) to buy it from Jonathan. He went out of his way to help facilitate the deal and even followed up with a couple of details which he could have easily "blown off" since I live so far away. I was very comfortable with him and felt as if I had dealt with him before. He really made me feel welcome and I have already recommended him to a fellow BMW owner. I would definitely deal with him again if he is still at the dealership when I'm ready to buy again. Good guy, no pressure, someone you'd want to share a beer and watch a game with after work hours!! More

The dealer was not pushy in selling the car but gave adequate information and gave good details of the car. The car was priced to sale. The service was friendly and helpful. I went to the dealership to adequate information and gave good details of the car. The car was priced to sale. The service was friendly and helpful. I went to the dealership to look at cars not planning on buying, but the interest on the loan for the 2011 BMW 335is i bought had interest rates at 0.99%, which finished the deal. More

I totaled out my BMW of 6 months last month and was I totaled out my BMW of 6 months last month and was frantic about the the thought of having to purchase a car so soon. Buying a car is not a process I totaled out my BMW of 6 months last month and was frantic about the the thought of having to purchase a car so soon. Buying a car is not a process I welcome. After sharing with some friends my fears, I was referred to Arthur Pigford. He is a very profesiioanl and kind person - as soon as we meet, I felt better about the process ahead. Arthur made my experience memberable and pleasant by taking the intimidation out of the car buying process for me and was with me through out the entire process making sure that I was comfortable with everything. More