BMW of Gwinnett Place

Excellence at the Highest Level Recently I was in the market to lease a vehicle. I wanted something specific in terms of the color of the car and the interior and this combination w Recently I was in the market to lease a vehicle. I wanted something specific in terms of the color of the car and the interior and this combination wasn't available in my hometown. I searched online on Cars.com and found quite a few options all being varying distances away. Many of the dealerships I called wanted to play games and I could tell they did not give me high priority because of my distance from them. They figured, "this guy won't make the trip so I am going to put him to the back of the line." They all said they were going to get back with me, etc. and in almost every case I was the one following up with them. This may not seem like a big deal, but I had gotten relatively far in the process with another dealership prior to calling United. It took them 2 days and multiple calls from me in order for them to get back with me and by that time they actually sold the car to someone else. I almost gave up on buying out of state and compromising what I wanted until I spoke with Peter at United BMW. I knew I was speaking to the right person within a matter of a few seconds. I am being very honest in this next sentence. It felt like I was sitting right there in front of him in person while he was speaking with me...even though I was 8 hours away. I am sure he was dealing with many people and deals at the time, but the way he spoke with me made me feel like I was his only customer. He let me know the vehicle was in mint condition, but offered to go out and inspect it personally for me. Within 10 minutes I received a phone call back as he was standing next to the vehicle and he described everything in detail to me. The next step involved my trade in. Peter had me email him pictures and the details on my car and within about an hour he called me back with a very fair trade value. In the following step I let him know the type of lease I was looking for (mileage, time period) and within about 30 minutes I received a detailed spreadsheet outlining the ins and outs of our deal. When trying to negotiate a deal from out of state I can't tell you how important this type of prompt follow-up is for the customer. Peter was professional, courteous, and thorough in everything he had done to that point. The car was right, the deal was right, and most importantly...I trusted the person on the other end of the line. When you are 10 minutes away you can afford to maybe have someone not totally be upfront on the phone and it be different when you get there. When you are an 8 hour drive away that level of trust is imperative. I put a deposit down on the car that afternoon. I should also note that I spoke with Sales Manager Tony Lee a few times and he was equally as professional, honest, prompt, courteous and straight forward . Integrity and professionalism seemed to be in the culture at United BMW. This solidified my decision even more. I began my drive the next day and at some point in our earlier conversations I had let Peter know what time I was leaving. About 30 minutes into my drive I received a text from him telling me to have a safe trip and that he looked forward to meeting when I arrived. Wow. How many sales professionals would have remembered to do something like that? Very few. These small gestures are what separate the good from the great. I stayed in Atlanta for the evening and drove to the dealership in the morning. When I arrived and placed my car in park I saw a gentleman walking over to greet me with a huge smile and I knew it was Peter. The car was just as he described, perfect. He took me for a test drive and explained the ins and outs of the entire car. He also took the time to ask me about myself, what I do, my background, etc. This was a nice departure from other previous car buying experiences where all the talk is geared towards the car and the deal. I never felt rushed or hurried the entire time. We sat down to do the paperwork and everything went extremely smooth. Sales Manager Tony Lee came over more than once during the process to shake my hand and thank me for my business. This also left a great impression on me. I took possession of my car and off I was on the 8 hour drive home. Sure enough, I received a text message from Peter shortly into my drive thanking me for my business and also wishing me a safe trip home. You just don't get that level of service and professionalism from other places. I'm not even referring to car dealerships, I mean in general. I highly recommend the folks at United BMW and if you have the opportunity to ask for Peter I incline you to do so. The whole process was like dealing with that honest and loyal friend that we all have in our lives. I couldn't be happier with the car or the experience! Thanks again United BMW! More

great experience I am a big fan of customer service and for me United BMW was awesome in that area. The fiance manager along with the sales person work hard to accompl I am a big fan of customer service and for me United BMW was awesome in that area. The fiance manager along with the sales person work hard to accomplish everything we wanted during our buying experience. More

Great car, even better staff! I love my new car! Peter was so helpful and went above and beyond to make sure I left happy. He made the process simple and painless. It was a nice I love my new car! Peter was so helpful and went above and beyond to make sure I left happy. He made the process simple and painless. It was a nice change from other dealerships to not feel pressured. Overall great place to buy a new car. More

Great experience! Peter Horcicka was very helpful. Excellent customer service without any pressure. I really enjoyed buying from him and would recommend him to others Peter Horcicka was very helpful. Excellent customer service without any pressure. I really enjoyed buying from him and would recommend him to others. I love my Car! More

Kid Friendly, No pressure sale, awesome inventory Peter went above and beyond to make my family feel at home. He gave us breathing room to test drive without pressure. A+++++ We purchased two vehicl Peter went above and beyond to make my family feel at home. He gave us breathing room to test drive without pressure. A+++++ We purchased two vehicles!!! The financing department was phenomenal. Expert advise, no pressure to buy additional warranties that we did not need. Found a used 2015 vehicle with the new car smell. If you are looking for an awesome deal on an awesome vehicle, This is the place!!! The whole family is welcomed. They provided snacks and drinks for the kids. Peter stayed with us until 9 p.m. We would recommend United for every car purchase. We will be back!!! More

Sukus Walker We purchased an X5 SUV from Sukus Walker in June 2015. This is our first BMW. We had a Mercedes Benz prior, but love the BMW so much more. Sukus wa We purchased an X5 SUV from Sukus Walker in June 2015. This is our first BMW. We had a Mercedes Benz prior, but love the BMW so much more. Sukus was very attentive to all of our needs...finding the perfect vehicle for us. It was a pleasure to work with him. I have and will continue to recommend Sukus, he is knowledgeable and easy to work with. Richard/Sandra Bower More

Easy and not pressure buying process Peter was very easy going and not pushy. Also, he was very willing to have me test drive as many cars as I needed. He was very accommodating even wh Peter was very easy going and not pushy. Also, he was very willing to have me test drive as many cars as I needed. He was very accommodating even when busy with other customers. More

Used car purchase The actual purchase process was fine. Rohan from finance was great and not pushy. He understood my needs and what made sense financially. My problem w The actual purchase process was fine. Rohan from finance was great and not pushy. He understood my needs and what made sense financially. My problem was the sales person Sukus appeared to be really busy and didn't take the time to walk through the essentials with me and asked me to come back. Well this is when I had issues my pairing system doesn't appear to be working properly and I am missing 2 bolts where I connect my license plate. I have been unable to get the sales person Sukus to return any of my calls regarding these issues since the purchase, More

The easy way to buy a car Peter was not pushy, He did a great job in helping us to find the car that we wanted and also trade-in our car. Peter was not pushy, He did a great job in helping us to find the car that we wanted and also trade-in our car. More

Great Service Great quality customer service was provided. Peter my salesman and the finance team was great! I would definitely come again. They are number 1 in my Great quality customer service was provided. Peter my salesman and the finance team was great! I would definitely come again. They are number 1 in my book. More