BMW of Gwinnett Place

Dissapointing Experience My husband and I purchased a pre-owned BMW and was disappointed overall with the level of service during the process. Sales Rep seemed inattentive to My husband and I purchased a pre-owned BMW and was disappointed overall with the level of service during the process. Sales Rep seemed inattentive to our needs as we noted a few deficiencies that needed to be corrected before we picked up the car officially after purchase. Didn't bother to note these deficiencies or inspect to ensure they were corrected prior to pick-up of vehicle. As the customer I had to bring them to the attention of the sales rep and had to make 2 additional visits to get the items addressed by the team. We were never informed of the BMW credit card (which I did not want) that we were signed up for without being notified or informed until it arrived in the mail. Overall experience was not one that we had come to expect from previous purchases of an ultimate driving machine. The interactions needed for the corrected deficiencies at times seemed bothersome when they actually should have been handled properly at the beginning. I am confident that this is not the normal experience when purchasing at the dealership and look forward to additional opportunities when getting the vehicle serviced in the future. More

David Matheus was perfect My husband and I purchased a used Ford Explorer from United BMW.David Matheus was the person we dealt with.He text me,emailed me and kept me up to dat My husband and I purchased a used Ford Explorer from United BMW.David Matheus was the person we dealt with.He text me,emailed me and kept me up to date on everything.We live about an hour away and he even done a pre purchase contract that showed everything we would be paying for and what we got for our trade.We had an issue with the car the night after we bought it but he even had that taken care of,which he did not have to do.It was a used vehicle with no warranty but he fixed the minor issue anyway.This transaction could not have been easier.We have purchased several cars over the years,this is the best experience I have ever had doing it!David was the best salesman I have ever seen. More

Good Experience Sukus Walker is the sales rep to see. he is very polite and insightful, he made the car buying process easy. I honestly can say, if it wasn't for him, Sukus Walker is the sales rep to see. he is very polite and insightful, he made the car buying process easy. I honestly can say, if it wasn't for him, I would not have bought a car from this dealership. Great job Sukus. More

Jonathan is very helpful, courteous, and NOT pushy. Thank you for helping me buy my new BMW. You were very helpful every step of the way and I never felt pressured to buy. Sabina in financing was very Thank you for helping me buy my new BMW. You were very helpful every step of the way and I never felt pressured to buy. Sabina in financing was very nice and answered all my questions. It is an awesome dealership although they do need a slight facelift. I wasn't impressed by Mr. Dunbar. He just seemed disingenuous. Overall it was a great experience. Just tell Mr. Dunbar to stay in his office! More

First pre-owned BMW Very friendly people. At your service every step of the way. Informative when needed but allowed time for questions and followed with very knowledgabl Very friendly people. At your service every step of the way. Informative when needed but allowed time for questions and followed with very knowledgable answers. More

Car buying experience Best experience purchasing a car we have ever had. Competent and qualified staff worked with us and stayed past closing time to agree on terms. Best experience purchasing a car we have ever had. Competent and qualified staff worked with us and stayed past closing time to agree on terms. More

superb experience Salesperson and overall experience top notch. Will definitely use and recommend sales person to family and friends. Rohan provided ezcellent financi Salesperson and overall experience top notch. Will definitely use and recommend sales person to family and friends. Rohan provided ezcellent financial service and ensured we completely understood all aspects of our deal... More

great buying experience Very professional and knowledgeable sales associates. We were greeted with a great attitude, he listen to all of our questions and was very patient. I Very professional and knowledgeable sales associates. We were greeted with a great attitude, he listen to all of our questions and was very patient. In the finance office i was very impressed documentation was ready and the state of the art technology feature for viewing and signing the document was very nice. More

Second Pleasant buying experience For the second time within 2 years I had the pleasure to deal with Peter Horcica that helped me to get the car I wanted at the price I expected! Ms. S For the second time within 2 years I had the pleasure to deal with Peter Horcica that helped me to get the car I wanted at the price I expected! Ms. Sabina Dervisevic was very kind and helpful to work on the financial part. More

Excellent Customer Service Thank you United BMW for such great customer service. Everyone was so friendly and helpful from the beginning to the end. My salesman, Louis Dymant, Thank you United BMW for such great customer service. Everyone was so friendly and helpful from the beginning to the end. My salesman, Louis Dymant, was excellent and very patient. I will definitely refer United BMW to anyone in the market for a BMW. More