BMW of Gwinnett Place

Very professional and helped me through out the process. Jerry really helped and contributed to the successful of the outcome of buying the vehicle. I am really certified Jerry really helped and contributed to the successful of the outcome of buying the vehicle. I am really certified More

Great customer service! My sales rep Mr. J Thomas was awesome! Everyone was very efficient and professional. As a repeat customer, I would highly recommend. awesome! Everyone was very efficient and professional. As a repeat customer, I would highly recommend. More

BEWARE - BMW of Gwinnett will rob you!!!! They tried to charge me $7,000 worth of service that wasn't needed. Took it elsewhere to fix the real problem at a fraction of the cost. They tried to charge me $7,000 worth of service that wasn't needed. Took it elsewhere to fix the real problem at a fraction of the cost. More

Cannot day enough how easy and painless buying a wonderful 530 today went. Sukus Walker was the BEST salesman and i HIGHLY recommend using him to buy your car. wonderful 530 today went. Sukus Walker was the BEST salesman and i HIGHLY recommend using him to buy your car. More

Pathetic sense of service and business. No appreciation of other people’s time This dealer lost my business to BMW dealer in Decatur. Stay Away from them. of other people’s time This dealer lost my business to BMW dealer in Decatur. Stay Away from them. More

Repeat Customer We recently bought our third vehicle from Gwinnett and our salesperson for all purchases was Sukus Walker. Sukus is very friendly, caring, and custom We recently bought our third vehicle from Gwinnett and our salesperson for all purchases was Sukus Walker. Sukus is very friendly, caring, and customer focused. We had a very positive experience overall. Our only issue was that there could have been better communications on the status of our order which was being factory built. More

Over $3,000 spent and services never rendered. I brought my BMW in for coolant and brake issues on 3 separate occasions to no avail. The first time I went, I paid over $1,000 to have the service a I brought my BMW in for coolant and brake issues on 3 separate occasions to no avail. The first time I went, I paid over $1,000 to have the service advisor (Adriana) supposedly replace the water pump to resolve the issue. I also had steering wheel vibration when I applied brake pressure. A sensor was supposed to be replaced to resolve the issue. After I paid and drove the car off the lot, the coolant warning light was right back on within minutes and the brake vibration actually got worse! I brought the vehicle back in because NOTHING was resolved. I was charged an additional $1200 for them to do guess work on the issue only to get my car back and drive 10 miles and get the same coolant warning light and same brake issues. I brought the vehicle back in a 3rd time and was charged an additional $800 to have the exact same warning lights and brake issues that I had from the very beginning. By the 3rd visit, my service advisor, Adriana was no where to be found. She had left unexpectedly and no one knew where she was. I spoke with a supervisor that could not make sense of the notes and tell me anything about the work that was supposedly done on my car over 3 separate visits and over $3,000 spent. I told the supervisor I would like a refund because no work was done on my vehicle. The supervisor also disappeared and has not returned my calls. I am disputing these charges on the highest level because my car is in worse condition that it was before I brought it in. My hard earned money was taken and services were never rendered. I am disgusted! More

Used to be a Great, Well Managed Dealership ("Used to Be") I will share my review from back in September 2019 with everyone where I provided a 5-Star review for this dealership. Note that my review has been u I will share my review from back in September 2019 with everyone where I provided a 5-Star review for this dealership. Note that my review has been updated, and my rating has been reduced to 1-Star. September 30, 2019: This is my 3rd purchase from these guys. They are aggressive with their deals (and I am equally aggressive with asking for more). I have never left disappointed and always felt like I got a fair to good deal. !!UPDATE!!: I have edited my 5-Star review to a 1-Star review. Not only did I take delivery on a $93K X3M in September, I went back and took delivery of a $175K i8 in December. One would imagine that I would be considered a fairly important customer, but once you pull off of their lot the customer service ends (abruptly). To begin with, the agreed deal (via email with Tanzir Rafi) on the i8 changed from the time that I left my home and arrived at the dealership (significantly changed). I won't bore everyone with the details here, but suffice to say I have turned the information over to Georgia Governor's Office of Consumer Affairs for investigation of deceptive business practices. Then there is the other side of the deal. I sold them my Porsche 911 and leased the i8. 3 weeks later, they still owe me for my 911 and despite repeated emails and phone calls, no one responds (especially the finance manager, Ronan Johnson). For the record, the lien on my 911 was paid off over two weeks ago and title released to the dealership (I was told up front that they could not pay me until they received the title). To add insult to injury, when I finally took delivery of the i8, while it had been detailed, the first thing that happened when I was about leave the dealership was the low washer fluid light illuminated when I pressed start button. Being a plug in hybrid, the vehicle was delivered with a 0% battery charge (totally discharged), and on the way home, the low tire pressure warning system illuminated. So much for final QC checks on $175K vehicles. This used to be a great BMW dealership and one that I actually took pleasure in working with - my i8 is my 21st BMW since 1996 and my 4th vehicle from this dealership. Something has happened though, and their appreciation of customers has completely evaporated, their follow up and customer service is even worse. If you are looking for a decent deal, you may get that, but leave your expectations low beyond making the deal - I have! More

Sara from the HR dept is a very rude person ! Terrible attitude . I wouldn’t hire her in the worst dealership ever ! She has a bad attitude every day attitude . I wouldn’t hire her in the worst dealership ever ! She has a bad attitude every day More