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BMW of Gwinnett Place
Duluth, GA
793 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 793 reviews
October 15, 2020
Great people everywhere. Thank you Bobby and Tolli, you are the best. Been a customer since 2000 and always will be. Thank you for going above and beyond. are the best. Been a customer since 2000 and always will be. Thank you for going above and beyond. More
by Hutch
Employees Worked With
Tolli Poff, Bobby Smith
Helpful October 15, 2020
I always have a positive experience with the service department. Their customer service is excellent. Syed Faem was my service advisor for my last service visit. He kept me updated while my car was ther department. Their customer service is excellent. Syed Faem was my service advisor for my last service visit. He kept me updated while my car was there. When the service was complete, he explained everything thoroughly that was done to the car. I drive 2 hours just to get service done at this dealership, since my local BMW dealership does not have the same level of customer service. More
by cthiele
Employees Worked With
Syed Faem
October 14, 2020
A well run professional organization. Danny Yu was most helpful in walking me through the process. Unfortunately, the finance dept was neither timely nor efficient in completing the deal. helpful in walking me through the process. Unfortunately, the finance dept was neither timely nor efficient in completing the deal. More
by Creeker
Employees Worked With
Danny Yu
October 11, 2020
the service was great and my advisor she was always friendly and explained to me what I needed to do to my car until the moment everything was perfect every time I visit them for service friendly and explained to me what I needed to do to my car until the moment everything was perfect every time I visit them for service More
by Elyanke23
Employees Worked With
Rosemary owol
October 11, 2020
The employees work hard to earn and keep your business. In the past I had a different experience and Annie has been amazing in changing my opinion. Thanks Annie your awesome In the past I had a different experience and Annie has been amazing in changing my opinion. Thanks Annie your awesome More
by klorra869
Employees Worked With
Annie Nation , Sukus Walker
October 09, 2020
I went in just to seek information about my start/stop engine button on a Thursday. Everyone knows that the set is department can be swamped and wait times could be more than two hours if you’re waiting. engine button on a Thursday. Everyone knows that the set is department can be swamped and wait times could be more than two hours if you’re waiting. Luckily, the part I needed was in stock, so they serviced it the day of! I was in and out in less than two hours. Lastly, Syed provided exceptional customer service. I’ve never had any issue with BMW of Gwinnett Place. More
by BeautyQueen
Employees Worked With
Syed Faem
October 09, 2020
always stellar service. Particularly because of the top notch efforts of Annie Nation! She always goes above and beyond for the customer. Thank You Annie for everything you do! It is very much appreciat notch efforts of Annie Nation! She always goes above and beyond for the customer. Thank You Annie for everything you do! It is very much appreciated. You set a standard for others to follow. More
by Russ
Employees Worked With
Annie Nation
October 08, 2020
Had a very good experience purchasing a used vehicle for a family member. Jimi in sales was great, same for business office. Plus a first class place if you are looking for a car. a family member. Jimi in sales was great, same for business office. Plus a first class place if you are looking for a car. More
by Captain D
Employees Worked With
Folajimi IIori
October 07, 2020
We worked with Tollie and Patrick at Global Gwinnett. Her and the team worked very hard to close the deal on a 7series for my husband and family. I felt like the car was a good deal and they offered us a mor and the team worked very hard to close the deal on a 7series for my husband and family. I felt like the car was a good deal and they offered us a more than fair deal for our trade. When we brought the car home I became intimidated by the shear size of the vehicle and navigating the car through Atlanta and it’s parking decks so forth. It was a difficult decision but we decided to return the vehicle and are looking at a 5series instead. The team at Global could not have been more understanding and kind. We have never returned a car, ever. We felt very embarrassed by our decisions making skills. Tollie and team were great about it. I can’t tell you how much this means to me as a customer. I believe this group truly cares about their customers and wants them to be happy with their experience at the dealership and the vehicle. Thank you again! More
by JMG
Employees Worked With
Tolli Poff, Patrick Berwise
October 06, 2020
This has been “my dealership” since 1997.They have taken This has been “my dealership” since 1997. They have taken care of 3 BMW’s for me and treated me and my vehicles as a part of their Bmw family. The gi This has been “my dealership” since 1997. They have taken care of 3 BMW’s for me and treated me and my vehicles as a part of their Bmw family. The give nothing but the BEST service. Thank you Adriana and Roger and everyone who has served me. More
by Shirl
Employees Worked With
Adriana, Roger
