BMW of Greenwich

Tom was a true professional. Never too pushy and was great with his communication. He answered calls, answered emails right away, which I really value since I can't always talk while I'm at work. There great with his communication. He answered calls, answered emails right away, which I really value since I can't always talk while I'm at work. There was no hidden this or hidden that when dealing with him. He's been doing this for a long time and is good at what he does. Very satisfied customer. More

UPDATE: After further communication with them, All problems are solved promptly and professionally. I would recommend this dealer for the quality of service but would suggest them to improve their com problems are solved promptly and professionally. I would recommend this dealer for the quality of service but would suggest them to improve their communication with customers since they seems to be experiencing high volumes all the time. -------------------------------------------------------- The service department of BMW of Greenwich at Port Chester is absolute the worst I have ever dealt with. My car has recently went out of warranty and I need to have some maintenance and repair job done, so I call the nearby dealer for some estimates. Both Darien and Bridgeport BMW dealer quickly gave out their quote. When it comes to Greenwich, It is like this: SATURDAY: I called in the morning, spend 10 minutes on hold without any service advisor or receptionist answering. MONDAY morning: called again. No service advisor is available, receptionist asked for my phone number and said she will ask a service advisor to call me back. No one ever did. MONDAY evening: called again. I insist on speaking with a service advisor. Being told that she got hold of one of them, and she is helping a customer, and she will call me back as soon as she finishes. Never did. TUESDAY: called again. Same deal. This time there was a guy who asked me what I need to repair, I told him and he told me he will get me the price estimate and call me back in 5 minutes. Never did. WEDNESDAY: I decided to give a final try before I post this review. I called, again no one is available except the front desk receptionist. I was again asked to leave a phone number, I refused and asked to speak with their service manager. After being put on hold for 2-3 minutes, I was told that neither their two service manager is available and I can leave my phone number. I hang up. BUY your bimmer from BMW of Greenwich, but STAY AWAY from their service department, it is a complete waste of time More

Harry Blatus was very responsive and friendly. No pressure sales which is always appreciated! The vehicle was priced reasonably and though I wish I could have received more for my trade I was satisfi pressure sales which is always appreciated! The vehicle was priced reasonably and though I wish I could have received more for my trade I was satisfied with the deal. The vehicle I purchased was thoroughly cleaned, detailed and serviced. I definitely recommend BMW of Greenwich and as I plan to buy wife a car in the future, I will certainly take the drive to CT again. More

I'm in the market for a CPO 7 Series (currently driving a CPO 5 series). Called the dealership to look at a car they had advertised on their website (CPO 2011 750Li x drive). The dealership is ab driving a CPO 5 series). Called the dealership to look at a car they had advertised on their website (CPO 2011 750Li x drive). The dealership is about 80 miles away so I wanted to make sure they had it. We talked a little about the CPO warranty, but no details. Made an appointment to come in and see it. When I got there the guy I talked to on the phone was too busy (even though all the time I was there all I saw him doing was walking around the dealership) so another guy looked after us. It took him a long time but we finally went out on a test drive. As we were driving I was noticing a few minor things wrong with the car (side view mirror wouldn't adjust properly, button for power seats was fidgety, etc). Salesperson assured me not to worry as that would all be fixed as part of the certification process. We get back to the dealership and start talking numbers (I'm ready to purchase). I had asked that my car be valued for a trade-in. He comes back offering me $3500 less than KBB and NADA on my car because, as he puts it, there's an accident report on my car (not sure what it was, but the car was sold to me as CPO by a BMW dealership after the "accident", so it must have been a very minor fender bender) and "nobody uses KBB/NADA, everyone knows they're way overpriced". Interestingly, another BMW dealership offered me KBB/NADA (ie $3500 more than Greenwich) on my car LATER THAT AFTERNOON. Anyway, I'm still willing to talk, so we go back and forth on price (with him checking with his manager each time). As we're now only a few thousand apart I ask him to verify when the mfr's warranty will run out and CPO warranty kick in. He then says "oh, that's not a CPO car." (!!). I tell him that not only did he confirm it was on the test drive but that it's advertised as such on the website (in quite a few places) and after again checking with his manager he comes back saying "it's a typo". I go talk to the manager (he wasn't coming to me, I had to ask to see him, and wait a few minutes while he finished typing some things on his computer) who says he apologizes for "the typo on the website" and will get it fixed "right away" (as of typing this review the next day, it's still up there as CPO). I point out that's not a typo, that's false advertising. Undeterred, he offers to show me a car that's $7000 more, but not do anything special on the price for the inconvenience and chicanery. So we end up walking out.. On the way back we call up our guy David Baylis from BMW of Bridgeport (should have gone to him in the first place, have bought two BMWs from him....he is without a doubt the best car salesman I have ever dealt with...always gets back to me, super knowledgeable on the cars, and really understands good customer service, but when you're in the CPO world you have to deal with what's on the lot) who offers to stick around after closing to show us the cars he has on the lot. Bottom line, if I do go through with it, I will be buying from BMW of Bridgeport (car is a little pricier, but at least it actually is a CPO, and I won't have to deal with BMW of Greenwich). Very disappointing experience at BMW of Greenwich. Sadly, we tried purchasing a used BMW convertible there a few months ago and while the experience that time was nowhere near as bad as this one, we ended up buying it from BMW of Bridgeport. More