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BMW of Greenwich

Greenwich, CT

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rated
172 Reviews

355 W Putnam Ave

Greenwich, CT

06830

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Showing 172 reviews

February 15, 2014

Waste of time they just want to sell without spending time and providing info of the product. I am giving zero rating as i felt i was forced to but the car by building pressure on me More

by Pbansal02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry. John and one more
Mar 05, 2014 -

BMW of Greenwich responded

I want to first thank you for taking the time to provide us with feedback from your recent visit to our dealership. However, I want to sincerely apologize for the disappointing level of customer service you received. I never want any of our customers to feel uncomfortable or as if they are being pressured. I would very much appreciate some time to talk with you to further learn about your visit. Your business is truly valuable and I would like to regain your loyalty. Please feel free to contact me at (203) 413-1934 at your convenience. Again, I apologize and I hope to hear from you soon. Joe Leung, Sales Manager

February 05, 2014

Salesman had the audacity to send me rude email stating the reasons why his bait and switch tactics where justified. Will never consider this dealership again. More

by aroda123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Remigio
Mar 07, 2014 -

BMW of Greenwich responded

I want to first thank you for taking the time to provide us with feedback from your recent visit to our dealership. However, I want to sincerely apologize for the poor experience you had. I would very much appreciate some time to talk with you to further learn about your recent visit and to help restore your faith in BMW of Greenwich. Your business is truly valuable and I would like to regain your loyalty. Please feel free to contact me at 203-413-1900 at your convenience. Again, I apologize and I hope to hear from you soon. Monica Chan, Internet/BDC Manager

January 21, 2014

Joe made our experience at BMW very easy and enjoyable. He found us the exact car we were looking for immediately. He organized everything that needed to be done and made the transaction as efficient and s More

by sammyx094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coniglio
Mar 07, 2014 -

BMW of Greenwich responded

Thank you for sharing your experience with Joe here at BMW of Greenwich. We are pleased to hear that he provided you with an enjoyable and stress-free car-buying experience. We will be sure to pass on your kind words about Joe, to him. Thank you for the recommendation and we look forward to working with you again.

January 15, 2014

Joe Coniglio was so great to work with throughout the entire process of getting my new x1. He was extremely knowledgeable, very personable, and made it very easy for me to give up the car that I loved! I More

by lrgoldsmith2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coniglio
Jan 20, 2014 -

BMW of Greenwich responded

Thank you for this excellent review! We are pleased to learn your visit to our dealership was so pleasant. We appreciate your compliments of Joe, and we will be sure to share your kind words with him. We are thrilled to hear he was able to provide the excellent customer service that we strive for. We thank you for your recommendation to others, and we hope you enjoy your new purchase!

January 12, 2014

Nicole was very helpful and patient explaining the different options of the X3. She helped us find the car and options that we wanted and even stayed after closing two nights making sure we understood More

by ajnock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Wu
Jan 20, 2014 -

BMW of Greenwich responded

We are pleased to hear that you had a positive experience with BMW of Greenwich. Our staff work diligently to ensure that our customers receive courteous and efficient service. We are glad that Nicole Fletcher and Louie Wu were able to assist you. Thank you for your feedback. We hope to work with you again in the future!

January 09, 2014

I had a wonderful experience at BMW of Greenwich thanks to Tom Forte. He was very knowledgeable and went out of his way to make sure I found the perfect car. The process was very smooth. I will definitely More

by Hylton75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Forte
Jan 20, 2014 -

BMW of Greenwich responded

Thank you for the 5 star rating! I'm happy to hear that Tom was able to provide you with an excellent new car buying experience. Our team members work hard to make it a stress free and enjoyable process. We appreciate your recommendation and look forward to working with you again!

January 02, 2014

Joe Coniglio is an excellent client advisor. His enthusiasm, great customer service skills, genuine honesty and vast knowledge about BMW's was refreshing to see. He facilitated a fantastic deal and More

by riverpete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coniglio
Jan 03, 2014 -

BMW of Greenwich responded

Thank you for taking the time to provide us with this response! We truly value our customers, and we strive to provide excellent customer service. We are thrilled to hear that you were able to experience that first hand with Joe! Thank you for your compliments of Joe, and please know we will share your thoughts with him. Thank you again for your five stars and your recommendation. We hope you enjoy your purchase!

December 27, 2013

My experience started with Matt Hermoza over the phone. He was personable, knowledgeable, professional and extremely honest. Because of him, I took the time to drive quite a distance to meet with Al who ul More

by Johnstram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hermoza, Al Shkreli, Matt Hermoza
Dec 31, 2013 -

BMW of Greenwich responded

We are happy to hear that you were pleased with your experience work with Matt and Al. We appreciate your business and hope that you’ll come back to work with us again in the future!

December 08, 2013

A colleague recommended BMW Greenwich and client adviser Tom Forte, in particular, when my husband and I were looking for a new car. We had an excellent experience. Tom Forte was very knowledgeable, forthr More

by meb71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Forte
Dec 10, 2013 -

BMW of Greenwich responded

Thank you for your 5-star review! We are thrilled your colleague sent you our way, and we thank you for choosing BMW of Greenwich! We strive for excellent customer service in all that we do, and we are glad to hear that Tom was able to fulfill that standard for you and husband. Thank you for your compliments of him and our dealership. We appreciate your recommendation, and enjoy your new purchase!

November 21, 2013

Super Attentive, genuine and knowledgable about the cars he showed me and gave me a fantastic deal,probably the best I could've found in the tristate. Dealing with joe was a treat he was not pushy or arr More

by Paceemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coniglio
Nov 25, 2013 -

BMW of Greenwich responded

We are happy that you were able to find a fantastic deal here at BMW of Greenwich. We will pass along the kind words to Joe and tell him to keep it up. We appreciate your feedback, and please come back and see us soon. We look forward to seeing you when your wife's lease is up!

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