BMW of Greenwich

A horrible disrespectful altercation My experience in this dealership was fine. Pleasant process to buy the car and trade in my current car. However a pricing adjustment on both cars was My experience in this dealership was fine. Pleasant process to buy the car and trade in my current car. However a pricing adjustment on both cars was arranged to get approved through bank, I was not informed about this adjustment so I went back. As being a young buyer i am poorly informed and very new to this. I review the contract going home and saw this adjustment. Went to the dealer. Mark the financial manager who handled my transaction did not handle the situation promptly and respectfully. I could not understand why this adjustment was made and he was not clear. He disrespected me because i was upset as towards why this was the way it was and was not giving me a clear response towards why. Instead of letting someone else say why that was on the contract he said i was "acting like a baby." I am never going back here to buy my next car. You don't upset the costumer when they are misinformed and you do not disrespect them. If I was an older male I wouldn't receive that same insult. More

Excellent Experience at BMW Greenwich My experience with BMW Greenwich was SECOND-TO-NONE!! This is my second time leasing a BMW convertible and I will never ever go elsewhere. My sales My experience with BMW Greenwich was SECOND-TO-NONE!! This is my second time leasing a BMW convertible and I will never ever go elsewhere. My sales representative Alex Soyref was an absolute pleasure to work with on both occasions. With my first lease purchase, of course, like every other consumer, I shopped around bouncing from one dealer to another only to find when I walked into BMW Greenwich I was presented with a deal on a 2013 328I convertible I could not refuse! Lucky Me!!! Recently, Alex reached out to me with a six month pull ahead program and suffice is to say, once again, a deal like no other!!! Thanks to Alex Soyref and finance manager Mark LaStrange, I am now sporting around in my new 2015 BMW 428xi convertible. :) After such an amazing experience both times at BMW Greenwich, it certainly seems they have earned my complete TRUST and CONFIDENCE!!! There is no need to go elsewhere and waste my time shopping. You guys are the very best!!! See you in three years!!! Did I forget to mention that they treat you like royalty!!! I'm HAPPY and LOVING my new car! Can't wait till spring to go topless!-) (Drop the top that is!) LOL More

Easy purchase Lot of research, different dealers etc....best purchase experienence ever. J. O'Keeefe was sales guy, got a sweet new car, very competitive price, and Lot of research, different dealers etc....best purchase experienence ever. J. O'Keeefe was sales guy, got a sweet new car, very competitive price, and the ease of purchase was mind blowing, not your regular pressured filled buy right now with listening to your concerns. More

Bad Experience I drove over 75 miles today for an appointment at this dealership to see a cpo X5. Chelsea Guzman called me twice to confirm that I would be there as I drove over 75 miles today for an appointment at this dealership to see a cpo X5. Chelsea Guzman called me twice to confirm that I would be there as arranged. Upon arrival at the dealership, I was advised that the vehicle I had arranged to see wasn't there. After waiting for more than thirty minutes I decided to spend my money elsewhere. This dealerships lack of attention to detail, customer service, and nonchalant attitude was off putting to me. As a current BMW owner I expected more from this dealership. When I ultimate told my "client advisor" "Al" that I was leaving he simply said "okay". I also noticed that they use the term "they" a lot at this dealership when placing blame for their incompetence. So I would strongly recommend taking your business to a dealership where "they" care. More

NOT RECOMMENDED My husband and I were not in a place to purchase a new vehicle, but needed a reliable car that I could use daily and he could use for his long work co My husband and I were not in a place to purchase a new vehicle, but needed a reliable car that I could use daily and he could use for his long work commute during these harsh New England winters. We looked into used vehicles at reputable dealerships knowing that we would have to pay more for the vehicle than from a private party or small used car lot, but hoped that we'd leave with a more reliable car that had been through thorough inspections. Fearing costly repairs in the near future, we made it very clear to our salesman that we were very concerned about the condition of used cars and asked that they please do a thorough inspection. John, our salesman assured us that the vehicle had been carefully inspected and that all necessary repairs were made. We drove the car off the lot on a Saturday morning, went straight home and did not drive the vehicle at all on Sunday. I start the car on Monday morning for the first time since leaving the lot and of course, the "Service Engine" light comes on. I panicked and called the dealership as soon as they opened. John said he would speak with the Used Cars Sales Manager, Lauren about making arrangements to get the car back into their service department for inspection. He calls back and suggests that I first have my mechanic friend, who had accompanied me to purchase, look at it. Perhaps the system just needs a reset. I obliged and called back the next day to tell them the issue had to do with the catalytic converter, which was worrisome because that is not be a cheap fix. This is the beginning of when I was given the runaround. John stated that it was out of his hands and directed me to Lauren, the manager. The very next day, I called her direct line several times and left several messages, but didn’t hear back. Finally, after several hours, I decided to call the main line and asked them to transfer me to her and of course, she answered. She stated that since it was a used vehicle, they had no obligation to look at the car or make any further repairs after the car leaves the lot and she did not want to offer an inspection because she would have to charge me for it. Really? She wants to charge me to look at a car she just sold? And not to mention, the work would be done by her service employees who are already getting paid to be there. She proceeded to ask me if the car was starting and if I was aware of any issues that would lead me to believe the car was unsafe to drive. Only then, would she consider taking a look. BMW is a multi-billion dollar company and therefore, we do hold you up to a higher standard. I could understand if this happened with A Better Way Autos Dealership or a private seller, but I'm sorry, BMW is a highly reputable company that should pride itself on great customer service and make sure that they are selling cars that do not have problems the minute they leave the lot. The car was in their shop up until the minute we picked it up and in hindsight, perhaps that was a red flag. Were they were aware of the issue and simply tried to manipulate the computer system to cover it up for the sale? I hope this is not the case, but I think my suspicions are warranted considering how they handled my diagnostic and repair request. I understand that I purchased a fairly inexpensive used vehicle in comparison to their brand new BMWs, but does that mean I should not get the same customer service as someone who purchases a $200K vehicle? And I realize that BMW is not obligated to look at or repair my used vehicle per sales guidelines, but does that mean they shouldn't in good conscience offer to help, considering the car just left their lot? After 20 aggravating min on the phone with Lauren she let out some sighs and finally offered to look at my car at no charge, but ONLY IF I would commit to understanding that I would be responsible for any additional fees incurred if repairs were made. I was at a lost of words and had pretty much run out of energy at this point from anxiety and trying to persuade her that it would be the right thing to do. I did not take her up on her offer for the diagnostic and what probably would have been overpriced repairs. Since then, we've come across other issues and have had to deal with. In our case, it was pointless to put our trust in a big name company like BMW. The experience has truly been a worst case scenario come true. We probably would have been better off purchasing a car from a private seller for half the price. We were set on returning in a year to purchase 2 new BMWs. However, we will not be returning or referring any friends or family to BMW of Greenwich and highly suggest that potential buyers stay away from at least this location. Making money is an important part of a business, but making money the honorable way is something that BMW should really consider teaching their employees. I know I would not be able to sleep at night if I did my job this way. More