BMW of Greenwich

An amazing stress free experience BMW of Greenwich is an amazing and highly professionally dealership. From start to finish I was welcomed with open arms and taken well care of. I woul BMW of Greenwich is an amazing and highly professionally dealership. From start to finish I was welcomed with open arms and taken well care of. I would recommend them to all potential customers. I have no complaints, all praises. I walked in and walked out happy and very satisfied. More

Excellent Experience at Greenwich BMW I received exceptional customer service from Robert Binette who helped me purchase my dream car! Never pushy, always professional and knowledgeable, I received exceptional customer service from Robert Binette who helped me purchase my dream car! Never pushy, always professional and knowledgeable, Robert made this experience effortless! I would definitely recommend him to anyone thinking about purchasing a BMW. More

New Lease I wanted to say how great my client service adviser Tom Forte was. Communication was excellent, and made my purchase a great experience. Highly Recomm I wanted to say how great my client service adviser Tom Forte was. Communication was excellent, and made my purchase a great experience. Highly Recommended. More

Outstanding Service I've been pretty tough on my last couple of BMW Mamaroneck/BMW Greenwich service reviews but my faith has been restored in them. my car was throwing a I've been pretty tough on my last couple of BMW Mamaroneck/BMW Greenwich service reviews but my faith has been restored in them. my car was throwing a bunch of battery related errors on Sunday so I made a drop off service appointment for the next day which was Presidents' Day. Super easy to make the appointment. Showed up and Johnathon took the car. Johnathon called a couple of hours later to report the battery needed to be replaced and the car would be ready for pickup in 2 hours. Between the frigid recent temperatures and potholes in the area, the service bay was very busy but they still managed to turn the car around within the same day which has rarely been the case in my experience. +1 to Johnathon. Great communication and great service! More

Wow! Great Service! I had been Lexus customer for the last 19 years. I loved Lexus and their services. In December 2015, I leased BMW out of sheer curiosity and see how I had been Lexus customer for the last 19 years. I loved Lexus and their services. In December 2015, I leased BMW out of sheer curiosity and see how it drives. But I was a little skeptical about the service after having been so comfortable with Lexus service. My rearview mirror had a problem and I took it to BMW Service Center in Port Chester, NY still wondering about their services. Well, Jonathan Bonilla changed my perception about BMW completely. He greeted me with courtesy, enthusiam and professionalism. The part was not available, for which I needed to come back the next day. When I went back the next day without an appointment, he attended to my need immediately. He asked me whether I could wait for two and a half hours for the repair. I told him that I have work to do and I requested to be driven home. He ever so politely excused himself and went away to find out the work situation. He came back in 10 minutes and asked me whether I could wait for one hour. I agreed willingly. He came back in less than a half hour with big smile and informed me that my car war ready. Whoopi! I was very happy and so thankful to Jonathan who made sure that I did not have to wait for long. He is the epitome of the best service consultant. Jonathan is the go-to-guy. I am sticking to BMW as long as Jonathan is my service consultant. Thank you again Jonathan! More

Top Notch Client Service I leased my second BMW from Tom Forte and will continue to lease from him for all my future vehicles. His tenacity, patience and attention to detail g I leased my second BMW from Tom Forte and will continue to lease from him for all my future vehicles. His tenacity, patience and attention to detail got me exactly what I was looking for at the right price. Overall, Tom is a pleasure to work with! More

Great Service I just leased another car from this shop and the experience is always great! Tom Forte is one of the best in his field!! Would recommend him ! I just leased another car from this shop and the experience is always great! Tom Forte is one of the best in his field!! Would recommend him ! More

Excellent Communication; Quality Control Issues I know BMWs are pretty complicated with a ton of electro-mechanical systems but they may be getting too complicated to service. In November 2014, the I know BMWs are pretty complicated with a ton of electro-mechanical systems but they may be getting too complicated to service. In November 2014, the trunk lid release system failed. They promptly ordered the part but when they repaired the release in December, they didn't repair the soft close. Took 4 weeks to get another appointment so everything was taken care of by the end of January 2015. In May 2015, they did a great job repairing a blown left rear air spring and inspected the rear brakes which had been constantly reported by the CBS system as being in need of service over the past year. The tech reprogrammed the car to correct the rapid CBS mileage countdown for the rear brake pads but when I picked the car up, the reprogramming did something to power steering wheel adjustment so before I left the service center, they took the car back in and gave me a loaner (thank you!!). I immediately went home and scheduled another service appointment just in case something else went wrong with the steering wheel. Well, sure enough, they fixed the power steering wheel adjustment but now the convenience steering wheel tilt up wasn't working so it's back in the shop. I will say the service advisors, specifically Radha de la Cruz, do an excellent job of communicating and providing a loaner when I really needed it. The customer service is excellent but the quality of the service work is suspect. I'm very thankful for having bought a Platinum warranty. More

The choice was easy. I could have gone to any BMW dealership in the tristate area. After reading the countless 5 star reviews written about Tom Forte, the choice was easy I could have gone to any BMW dealership in the tristate area. After reading the countless 5 star reviews written about Tom Forte, the choice was easy. Tom lived up to his reputation, and then some. He delivered what he promised, on the date promised. To accommodate my schedule, Tom came to work on his scheduled day off. I thought this type of customer service, was gone forever. Tom and his dedicated team, renewed my confidence in car dealerships. I'll be recommending Greenwich BMW to everyone I know. More

??????Excellence Service?????? Mr. Tom Forte you have change our lives with your professionalism and kindness.. Our car aka"Amy" is working beautiful my husband and kids is very hap Mr. Tom Forte you have change our lives with your professionalism and kindness.. Our car aka"Amy" is working beautiful my husband and kids is very happy. We still can't believe the deal you got for us thanks thanks Tom ..?? We have been getting plenty likes and has been recommending Greenwich BMW Ct a lot Thanks again Tom for everything. Ps tell Anthony #forgetaboutit..lol More