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BMW of Greenwich
Greenwich, CT
172 Reviews
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Showing 172 reviews
March 02, 2017
two rude people to avoid Marc Cannistraci and Chris Smith have ruined my experience at this dealership. They are both rude, inattentive, have zero business etiquette, and lack Marc Cannistraci and Chris Smith have ruined my experience at this dealership. They are both rude, inattentive, have zero business etiquette, and lack any enthusiasm. They never promptly follow up or keep you informed. Marc especially has such a bad business persona. He promises you to do things, but he never delivers. So, you simply lose trust in this guy who is supposed to handle the paper work for you when you buy the car. He spent the whole time telling me useless stories instead of explaining the paper work. Good luck getting from this guy any post-purchase customer support. He has a unique ability of making you feel absolutely dissatisfied with your customer experience. There are some good guys there such as Zachary Jackson, Justin Valentin and someone called George. But, all you need are two bad people to ruin your customer experience. More
by Ash
Employees Worked With
Marc Cannistraci, Chris Smith
February 15, 2017
Harry at Greenwich BMW......Simply.....The BEST!! Harry and the Team at Greenwich BMW were great to work with. No pressure and no B.S!! I would highly recommend them to anyone in the market for a BM Harry and the Team at Greenwich BMW were great to work with. No pressure and no B.S!! I would highly recommend them to anyone in the market for a BMW. More
by markimia
Employees Worked With
Harry Blatus
January 27, 2017
Fantastic! What a fabulous experience that reflected old style service at its best, complemented with ultra-competitive pricing. I went to the dealership to view What a fabulous experience that reflected old style service at its best, complemented with ultra-competitive pricing. I went to the dealership to view a particular CPO vehicle but ended up leasing a new one of the same series such was the pricepoint - with no haggling involved. Tom Forte was excellent to deal with - warm, welcoming and organized as a client advisor, with no pressure exerted whatsoever in the sales process. In the three days it took to finalize the transaction, Tom responded to my emails promptly and succinctly. When delivery occurred, there were no surprises with the Finance Manager, Marc Cannistraci, taking good care of me. To top off the experience, Jeff Aitken, the General Sales Manager, presented my five year old son with a gift from BMW which totally made his day. Well done BMW of Greenwich, you made the experience special! More
by Chris K.
Employees Worked With
Marc Cannistraci, Jeff Aitken, Tom Forte
November 16, 2016
Thank you Michael!!! I'd like that I met a good seller as Michael! When I began to choose BMW for my wife, in the first time we came to BMW Greenwich and we met Michael wh I'd like that I met a good seller as Michael! When I began to choose BMW for my wife, in the first time we came to BMW Greenwich and we met Michael who showed us car, it was beautiful car,but we diceded to think and went to other dealers. When we came back to Michael after two weeks this car was sold, but Michael could find a beautiful again car for my wife. For me, It was a good experience with other dealers after which I can say that Michael is the best seller! Thank you BMW Greenwich! More
by Artemtv2013
Employees Worked With
Michael
October 28, 2016
Marvelous people! I would like to thank Salesman Al Shkreli and the rest of the staff Nick and Ricky for the best service I had at any dealer ever. I had Alex Shkreli a I would like to thank Salesman Al Shkreli and the rest of the staff Nick and Ricky for the best service I had at any dealer ever. I had Alex Shkreli as my advisor. He was very helpful, knowledgeable and went out of his way to find me the right car! I highly recommend this dealer to all my friends and family and I'll see you guys in the future. Thanks a lot to all! More
by Williams
Employees Worked With
Nick and Ricky, Al Shkreli
October 09, 2016
Great service! I always feel very well taken care of at this dealership when I bring my car for service. They always go far and beyond what I expect and always rescu I always feel very well taken care of at this dealership when I bring my car for service. They always go far and beyond what I expect and always rescue me when my car needs something. I would highly recommend them. There were a couple of mistakes that they made over the years but issues were promptly resolved when I brought them up. A+ from me. More
by sparky2708
Employees Worked With
Not sure
September 13, 2016
A Wrenching Experience My experience with BMW of Greenwich was riddled with carelessness from start to finish. Misdiagnosing issues, damaging the body of my car, returning m My experience with BMW of Greenwich was riddled with carelessness from start to finish. Misdiagnosing issues, damaging the body of my car, returning my car with a tail light out and dashboard error light, leaving grease stains on the leather seats, loaning me a car with $1,200 in unpaid parking tickets, and mismanaging expectations all the while. All toll, my car was returned to me 3 times and each time I had to take it back in to fix problems the service center had created. I've had BMW's in our family for as long as I can remember, and have had many experiences good and bad with service centers. My experience at BMW of Greenwich was hands down the worst by a wide margin, and does not represent a small fraction of what BMW owners have come to expect from the brand. If you are looking for peace of mind when you drop off your car, this is not the place you'll find it. Consider BMW of Watertown, North Haven, Bridgeport or even Manhattan. For me, driving a little extra distance for the peace of mind is worth it. Sadly, I've learned this the hard way. More
by BMWM3owner
Employees Worked With
Prefer not to say.
August 18, 2016
Fantastic service! We just bought our fourth BMW in Greenwich with Alex Soyref as our advisor. He was very helpful, knowledgeable and went out of his way to find us the We just bought our fourth BMW in Greenwich with Alex Soyref as our advisor. He was very helpful, knowledgeable and went out of his way to find us the right car to match our wish list! We shopped other BMW dealers and we always end up coming back to Greenwich for quality of service and price. We will certainly come back. Carol, Greenwich More
by Carol G
Employees Worked With
Alex Soyref
August 07, 2016
Customer Service From the beginning to the end, they got directly to the point and to work after I informed them of the type of vehicle, price, and monthly payments wi From the beginning to the end, they got directly to the point and to work after I informed them of the type of vehicle, price, and monthly payments within my budget. I got what I wanted, customer service excellent, they were welcoming made me feel positive and confident about the vehicle and I was pleased And ecstatic in the end I got exactly what I went for.. Thanks again More
by Kandice13
Employees Worked With
Euna, Ricky
May 12, 2016
Customer service at its finest. I would like to thank Salesman Bob binette for the best service I had at any BMW dealer ever I live in valley stream and there is at least 5 dealers I I would like to thank Salesman Bob binette for the best service I had at any BMW dealer ever I live in valley stream and there is at least 5 dealers I could've went to,but I choose to go to GreenwichBMW . He provided me with honesty and excellences. Transition out of my M3-M5 was very smooth no hassle and finance was great ... I highly recommend this dealer to all my friends and family and I'll see you guys in the future Great job!!! More
by M5_pusher
Employees Worked With
Bob binette
