BMW of Greenwich

Transaction process as smooth as fine-tuned BMWs Last week, with my interest and curiosity piqued by the Pull Ahead program and the new 530 series, I went into BMW of Greenwich. And am so glad that Last week, with my interest and curiosity piqued by the Pull Ahead program and the new 530 series, I went into BMW of Greenwich. And am so glad that I did!. Within three days, I drove out with a great car and deal. I attribute my successful transaction much to the efforts of Alfred La Fata (client advisor) and Demetrios Koulourus (sales manager). They were exemplary! The whole process from start to finish ran as smoothly as the fine-tuned BMWs (my 5th one). Thanks to all staff whom I encountered in the process. More

Set and met my expectations. Delivered what he promised Artie put me at ease when I brought in my BMW X5 with a check engine light. His technicians found the problem, and he explained the issue to me in a Artie put me at ease when I brought in my BMW X5 with a check engine light. His technicians found the problem, and he explained the issue to me in a detailed manner. The pricing was fair considering how much work needed to be done. This is the second time I have serviced with Artie and the 5th time I have used this service center. I have not been disappointed yet. I would highly recommend Artie. More

Harry at Greenwich BMW......Simply.....The BEST!! Harry and the Team at Greenwich BMW were great to work with. No pressure and no B.S!! I would highly recommend them to anyone in the market for a BM Harry and the Team at Greenwich BMW were great to work with. No pressure and no B.S!! I would highly recommend them to anyone in the market for a BMW. More

Fantastic! What a fabulous experience that reflected old style service at its best, complemented with ultra-competitive pricing. I went to the dealership to view What a fabulous experience that reflected old style service at its best, complemented with ultra-competitive pricing. I went to the dealership to view a particular CPO vehicle but ended up leasing a new one of the same series such was the pricepoint - with no haggling involved. Tom Forte was excellent to deal with - warm, welcoming and organized as a client advisor, with no pressure exerted whatsoever in the sales process. In the three days it took to finalize the transaction, Tom responded to my emails promptly and succinctly. When delivery occurred, there were no surprises with the Finance Manager, Marc Cannistraci, taking good care of me. To top off the experience, Jeff Aitken, the General Sales Manager, presented my five year old son with a gift from BMW which totally made his day. Well done BMW of Greenwich, you made the experience special! More

A Wrenching Experience My experience with BMW of Greenwich was riddled with carelessness from start to finish. Misdiagnosing issues, damaging the body of my car, returning m My experience with BMW of Greenwich was riddled with carelessness from start to finish. Misdiagnosing issues, damaging the body of my car, returning my car with a tail light out and dashboard error light, leaving grease stains on the leather seats, loaning me a car with $1,200 in unpaid parking tickets, and mismanaging expectations all the while. All toll, my car was returned to me 3 times and each time I had to take it back in to fix problems the service center had created. I've had BMW's in our family for as long as I can remember, and have had many experiences good and bad with service centers. My experience at BMW of Greenwich was hands down the worst by a wide margin, and does not represent a small fraction of what BMW owners have come to expect from the brand. If you are looking for peace of mind when you drop off your car, this is not the place you'll find it. Consider BMW of Watertown, North Haven, Bridgeport or even Manhattan. For me, driving a little extra distance for the peace of mind is worth it. Sadly, I've learned this the hard way. More