BMW of Greenwich

My 2006 530xit had a break down in South-Western Virginia, BMW Roadside assistance was called as I was covered. Tow truck brought my family and my car to BMW of Charlottesville and then arranged fo Virginia, BMW Roadside assistance was called as I was covered. Tow truck brought my family and my car to BMW of Charlottesville and then arranged for a rental car back to New York for us. Once the car was ready to be 'reunited' with me, BMW Roadside completely dropped the ball. BMW Roadside said that they would not speak with me directly and only with the dealership currently in pocession of the car. BMW of Charlottesville had never 'reunited' a car with its owner before, and told me that BMW Roadside said I lived too far away to be reunited, and said there was nothing they could do either. I offered to pay the difference, but no one would quote me a price to transfer my car. I then called BMW of NA who were completely useless and told me that BMW Roadside Assistance was a third party program and therefore they are not responsible and have no authority. I told them that is complete BS, as most of the parts in their cars are made by third parties (excluding the inline 6) and yet they still call it a BMW. My simple ask was to suggest to me a solution to be reunited with my car. I offered to meet the car at a BMW dealer halfway (less than 250 miles, to which I was told that the car cannot be transferred to another dealer and that it had to be received by me personally. When pressed they had no suggestions aside from "perhaps you can choose a McDonald's on a highway within 250 miles of Charlottesville Virginia to wait for the car." Are they out of their minds? In final desperation I called my local BMW dealer (BMW of Greenwich) and asked to speak with my service advisor Norbert Kerekes. I told Norbert about the runaround I was getting, and asked if he had any suggestions. Rather than simply rattling off a couple of ideas, Norbert took this opportunity to own the situation, and said "Let me talk to my manager and see if we can't help get your car back to you." This was yesterday at 4pm. This morning I had a message from Norbert that my car was in BMW of Greenwich's pocession and that a mechanic was looking over the car one more time before releasing it to me. I was amazed and overwhelmed with joy and relief that with one call to Norbert and the entire service team at BMW of Greenwich, that our issue was mittigated. I can honestly say that Norbert's actions have moved us so, we will be buying my wife's next car in the next 3 months from BMW of Greenwich. More

Frank is an excellent person to deal with in all aspects of life. He took the time to find out what was important to my wife and I and then took us through the process clearly and quickly. To give you an id of life. He took the time to find out what was important to my wife and I and then took us through the process clearly and quickly. To give you an idea of how he went the extra mile he even came in on his day off to make sure everything went smoothly with the delivery of our X3. I cannot say enough about how impressed I am with Frank and everyone at the dealership. I do not hesitate to recommend them to friends, family & associates. More

Terrible sales and service namely, Thomas Forget and the supposed manager Peter Provost. I've come to expect very little from there service. Port chester service center is also subpar. My suggestion woul supposed manager Peter Provost. I've come to expect very little from there service. Port chester service center is also subpar. My suggestion would be New Country Porsche or Audi up the street - thats where I will be going very soon. Not very impressed by the BMW Brand. I expected more when purchasing a 75k+ car. More

This dealership is the best. They were so friendly and helpful. Trevor taught me everything I needed to know about my new 535i. He was ever so thorough and made my buying experience a true pleasure. He helpful. Trevor taught me everything I needed to know about my new 535i. He was ever so thorough and made my buying experience a true pleasure. He even recommended a great local deli to me, chicken joes. Great nuggets! This is my first BMW and I just love it. It handles the roads like a dream. I will not be going back to any of those Japanese made boring cars. If you want a great car and you also want great service go to BMW of Greenwich and ask for Trevor. More

Ben a customer since 1993 although I live in New York with closer bmw dealers (Bayside, NY) I go to Greenwich since then because of their outstanding service operation and its management totally satisfie with closer bmw dealers (Bayside, NY) I go to Greenwich since then because of their outstanding service operation and its management totally satisfied B Steiner More

Nice to see a woman as a service advisor finally. Bernie is great to work with! She is patient and understanding! I love everyone in Port Chester as I have spent a lot of time there because i think i boug is great to work with! She is patient and understanding! I love everyone in Port Chester as I have spent a lot of time there because i think i bought a lemon, but its just nice to deal with a woman. She takes her time to sit down with you and talk to you. Shes an A+. More

I used to go to the BMW dealership in Manhattan. The quality of the service left a LOT to be desired. I had sworn off BMW's as a result. This car was a find and I was at a loss as to where to get it s quality of the service left a LOT to be desired. I had sworn off BMW's as a result. This car was a find and I was at a loss as to where to get it serviced. By word of mouth I found Norbert and I would not go anywhere else. The drive is worth the quality of service, the responsiveness, the care and the absolute professional nature of everyone I come in contact with. I am very grateful I found them. THANK YOU NORBERT!!! More

Having recently moved from Miami to Westchester County, NY, I was ambivalent in servicing my '09 335i at BMW of Manhattan. Although the latter is relatively close to my office, the opinions posted online c NY, I was ambivalent in servicing my '09 335i at BMW of Manhattan. Although the latter is relatively close to my office, the opinions posted online creeped me out. My new neighbor who drives an X5 recommended Greenwich BMW's Service dept in Port Chester, just a few minutes north. Scheduled the 15,000 miles service appointment online and they had an available spot for the following morning. My first impression was the tidiness of the service area, how affable my Service Advisor Michael treated everyone, and the overall professionalism and courtesy of the entire staff. Braman BMW in Miami should learn a thing or two from these guys! Michael called in the afternoon and informed the car was ready. The shuttle (an X5) was waiting at Metro North's Rye station were the extremely polite driver helped me out with bags. Upon arriving at the center, Michael expeditiously explained the service performed, parts replaced and gave a quote on winter tires options. These Miamian has NEVER driven in snow! I am honestly impressed with the high level of service, courtesy and honesty provided by the staff, particularly Michael, at Greenwich BMW. And although I adore my sales rep in Miami, I might be replacing my 3 here too. More

In the market for a new 3 series and i went to BMW of Greenwich because of there employees reputation i was helped by Tom and Peter who were some of the most friendliest people i have ever met in the aut Greenwich because of there employees reputation i was helped by Tom and Peter who were some of the most friendliest people i have ever met in the auto industry, they ended up giving me a great deal on my trade in and a great deal on a 2011 3 series and were even able to expedite the car through processing. If anyone is in the market for a BMW i STRONGLY urge you to go see Tom and Peter. More