BMW of Gainesville - Service Center

This was my first visit and I was very impressed! I also was provided a car to drive to lunch. I also was provided a car to drive to lunch. More

I trust and know they will always provide great service! Wait time was reasonable. I like that they usually offer you a loaner car if they know that it will take a few hours. Wait time was reasonable. I like that they usually offer you a loaner car if they know that it will take a few hours. More

Excellent attention ,professional JD always shows the customers a personal attention , this what makes likely buying my 3 rd BMW at this dealership . CCuadros MD customers a personal attention , this what makes likely buying my 3 rd BMW at this dealership . CCuadros MD More

Excellent and efficient service. Reasonable wait time. Knowledge mechanics. Love the video Dave is awesome! Reasonable wait time. Knowledge mechanics. Love the video Dave is awesome! More

They were kind and professional. My new car was well taken care of. The car was washed for me, as well My new car was well taken care of. The car was washed for me, as well More

Excellent customer service, great communication before, during and after the car was ready. Will continue to use during and after the car was ready. Will continue to use More

The service center representative was very professional and kind. As well as the young man that took my keys and greeted me as I walked in. Also another gentleman that was restocking the coffee and snacks and kind. As well as the young man that took my keys and greeted me as I walked in. Also another gentleman that was restocking the coffee and snacks was welcoming. My only complaint was the front desk receptionist that took my call before my appointment. I was advising her that I would be 10 minutes late. At that point, she insisted that I reschedule because there was no room available. I asked to speak with my representative. She said he was busy and would tell him to give me a call. I never received a call, but I still got to my appointment in time coming from Ocala. I asked the representative if was he notified of my memo to call me back and he stated “no.” Unfortunately I believe that the front desk receptionist was overall rude; and unwilling to help, plus she was not completely honest. Once I arrived, her demeanor was not friendly. She seemed careless and unapproachable. I’m unsure if the receptionist is this way with the array of customers that frequent BMW. I’m hoping that on my next visit it will be more pleasant. Thank you Gainesville BMW. More

My service provider was very helpful and worked Hard to make sure my needs were Met. Excellent experience make sure my needs were Met. Excellent experience More

As always the staff and service was very good. Friendly and helpful. No issues at all. Friendly and helpful. No issues at all. More