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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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December 05, 2023

Oil change I recently went to the dealership to have an oil change performed. Jose was exceptional. More

by kenny1022
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 05, 2023 -

BMW of Gainesville responded

Thank you for sharing your experience with us! We're delighted you had an exceptional service, particularly with Jose. Providing excellent service is our top priority, and we're glad to know that Jose met and exceeded your expectations. We'll pass along your appreciation to Jose. We appreciate your trust in us and look forward to serving you again.

December 02, 2023

Professional. Warm welcome upon arrival and Jose was extremely professional and treated me with respect. More

by cm4uf33
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
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Dec 04, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with us. We're happy you received a warm welcome upon arrival and that Jose provided professional and respectful service. We appreciate your acknowledgment of our efforts and look forward to serving you again!

November 24, 2023

I wouldn't want to bring my car anywhere else except to Andy at BMW Gainesville, not only is he knowledgeable but extremely nice, professional and very understanding! I prefer to only work with Andy! More

by Dreggorsmichelle
Recommend Dealer
Yes
Employees Worked With
Andy
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Nov 27, 2023 -

BMW of Gainesville responded

We appreciate your loyalty and trust in our services at BMW of Gainesville. Thank you for highlighting the positive experience you've had with Andy. We're delighted he has provided you with knowledgeable, professional, and understanding service. Our team values your continued support, and we look forward to serving you with the same level of excellence in the future. Thank you for choosing BMW of Gainesville, and we appreciate the opportunity to be your preferred service provider.

November 22, 2023

Needed a quick repair and they were spot on got me in and out and on my way More

by MARKSHELMS
Recommend Dealer
Yes
Employees Worked With
Dave the service rep
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Nov 24, 2023 -

BMW of Gainesville responded

We appreciate your positive feedback and are happy we can assist you efficiently with your repair needs. Providing quick and effective service is a priority for us, and we're glad to know we met your expectations. We look forward to serving you again.

November 19, 2023

Efficient pleasant staff! Good turnaround. Appointments available. Nice functional facility while you wait for your car. More

by rrosadogidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
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Nov 21, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff efficient and pleasant, and we appreciate your kind words about our good turnaround times and available appointments. Your feedback is important to us, and we look forward to providing you with the same level of service in the future. Thank you for choosing us, and we appreciate your business!

November 16, 2023

I was visiting Gainesville an d it was raining. While driving through town my driving side wiper blade came off of my car. I searched for a found BMW of Gainesville and pulled up at the location. I More

by Vemorris76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

BMW of Gainesville responded

Thank you for sharing your experience with us! We're delighted to hear that Jose and the team at BMW of Gainesville provided you with excellent service and assistance when your wiper blade encountered an issue. We appreciate your kind words about the cleanliness of our facility and the positive interactions you had with our team. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing BMW of Gainesville, and we look forward to serving you again in the future.

November 15, 2023

Outstanding customer service! Very patient and kind in answering my questions. Thanks I give my highest recommendation More

by JRADIOLOGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

BMW of Gainesville responded

Thank you so much for your positive feedback and for taking the time to share your experience! We're thrilled you received outstanding customer service at BMW of Gainesville! Providing excellent service and being patient in answering your questions are top priorities for us. Your highest recommendation means a lot! We appreciate your trust and support. Thank you for choosing BMW of Gainesville! We look forward to serving you again in the future.

November 12, 2023

Courteous , professional , they address every issue and explain them to you. I did a maintenance service and I didn't have to wait too long JD was very helpful More

by vesely1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Nov 13, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with our service department. We're happy our team was courteous, and professional, and addressed every issue to your satisfaction. We're also pleased that the maintenance service was completed efficiently and that JD was helpful throughout the process. Your feedback is valuable to us, and we appreciate your trust in our dealership. We look forward to serving you again. Thank you for choosing us!

November 11, 2023

Excellent service 😊Mr. David Hepler is very helpful and courtesy explained throughly what needed to be done 👍 More

by IMELDABUZZELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

BMW of Gainesville responded

We appreciate your kind words and are thrilled you had an excellent service experience with us! Thank you for highlighting David's helpful and courteous assistance. Your satisfaction is our priority, and we're grateful for your trust in our dealership. We look forward to serving you again. Safe travels, and thank you for choosing us!

November 11, 2023

Jose is so kind and he is very good at explaining thoroughly what will be done at each appointment and the pricing. He is very refreshing to work with at a dealership. More

by Briedwards4
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 13, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive feedback! We're delighted Jose's kindness and thorough explanations have made your dealership experience refreshing. Providing clear communication and transparency is essential, and we're glad to know that Jose has excelled in these aspects. Your satisfaction is important to us, and we appreciate your trust in our dealership. We look forward to continuing to provide you with excellent service. Safe travels, and thank you for choosing us!

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