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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews

398 Reviews of BMW of Gainesville - Service Center

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January 17, 2024

JD Busby is the best service department person I've ever dealt with. The dealership is excellent. More

by Jdmaguire777@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your glowing review! We're thrilled to hear that JD Busby has provided you with the best service experience, and we appreciate your kind words about our dealership. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your continued trust in us.

January 17, 2024

I enjoy their customer service and how quick I was able to get an appointment. More

by Jeanette3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted to hear that you enjoy our customer service and that you were able to get a quick appointment. Your satisfaction is important to us, and we look forward to continuing to provide you with efficient and excellent service in the future. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

January 16, 2024

The service center at BMW of Gainesville has consistently been above the bar. They are easy to work with on scheduling our appointments (a plus when we - actually my spouse for me -are driving 100 miles!). T More

by DROSSOSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

BMW of Gainesville responded

Thank you for sharing your positive experiences with the service center at BMW of Gainesville. We're happy our team consistently goes above and beyond. It's great to know that our scheduling process, the cleanliness and efficiency of our shop, and the friendly staff have made your visits enjoyable. We appreciate your feedback on the video updates and will continue to strive for excellence in servicing your vehicle.

January 06, 2024

Very friendly and efficient! Made every effort to make a bad situation a good one! More

by CATHE957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Jan 08, 2024 -

BMW of Gainesville responded

We're delighted to hear that our team was able to turn a challenging situation into a positive experience for you. Providing friendly and efficient service is important to us, and we appreciate your kind words. Thank you for your feedback and for choosing us!

January 06, 2024

Always a good experience here, even though they ‘forgot’ to tell me my repairs are covered by warranty, and gave me a quote instead. Glad I checked! More

by aimana15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

BMW of Gainesville responded

We appreciate your feedback and apologize for any oversight regarding your warranty coverage. Thank you for bringing it to our attention. Thank you for choosing us!

December 05, 2023

JD always goes above and beyond to help me. He is responsive and very knowledgeable. More

by peallen10
Recommend Dealer
Yes
Employees Worked With
JD
Dec 05, 2023 -

BMW of Gainesville responded

Thank you so much for taking the time to share your positive experience with JD! We're thrilled he consistently goes above and beyond to assist you. JD takes pride in providing responsive and knowledgeable service. Your feedback is greatly appreciated, and we'll pass on your kind words to JD. We value your business and look forward to serving you again.

December 05, 2023

Very efficient, quick turn around. Pleasant and knowledgeable staff. Great experience. Andy was kind, respectful, helpful More

by Chasidysing
Recommend Dealer
Yes
Employees Worked With
Andy
Dec 05, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted you found our service efficient with a quick turnaround. It's fantastic that our staff, including Andy, made your experience great by being pleasant, knowledgeable, kind, respectful, and helpful. We'll pass along your kind words to Andy and the rest of our team. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again.

December 05, 2023

They made sure I was taken care and made sure my car was taken care of More

by CARLOSDANI330
Recommend Dealer
Yes
Employees Worked With
JD
Dec 05, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted our team ensured you were taken care of. Providing excellent service is our top priority, and we're grateful for your trust. We appreciate your business!

December 05, 2023

Bought service package and battery change in a fob That's all I had done that day More

by VLC401
Recommend Dealer
Yes
Dec 05, 2023 -

BMW of Gainesville responded

Thank you for choosing our service for your recent visit. We appreciate your business! It's great you had a smooth experience with the service package and the battery change in your fob. We look forward to serving you for any future automotive needs. Thank you for trusting us!

December 05, 2023

Everybody from the person on the phone to the one who takes my car has always been friendly. More

by Jenniferw215
Recommend Dealer
Yes
Employees Worked With
JD
Dec 05, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with us! We're thrilled our team, from the person on the phone to the one who takes your car, has consistently been friendly. Your feedback is appreciated, and we look forward to continuing to serve you with a friendly and helpful attitude. Thank you for choosing us, and we appreciate your trust in our services.

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