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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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January 18, 2024

I was very pleased with the service and the maintenance/repairs on my vehicle. I would have given a 5 star review, except that they charge a 3% credit card usage fee on a BMW credit card. Mana More

by pattyhaffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback on our service. We're pleased to hear you were satisfied with the maintenance/repairs. We appreciate your input regarding the credit card usage fee. We look forward to serving you again.

January 17, 2024

Service department was unaware of my issue untile I arrived. They were curtious, professional and very timely! Great job! More

by rngatorluvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for sharing your feedback about your recent experience with our service department. We're pleased to hear that our team was courteous and professional and provided you with timely service. Your positive comments mean a lot to us, and we're committed to continuously improving our processes.

January 17, 2024

I only bring my car the Gainesville BMW for service because I trust they will always look out for my best interest and never "push" me to do anything unnecessary. JD is the best! More

by SRTHIRSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your loyalty and positive feedback! We're honored you chose BMW of Gainesville for your car service needs. We'll pass on your kind words to JD. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service.

January 17, 2024

Excellent work and great job 10/10 Nice hospitality great worker they clean the car after they work on it they do their job and know what to do Thank you bmw of gainesville More

by Husain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your glowing review and positive feedback! We're thrilled you had an excellent experience at BMW of Gainesville, and we appreciate your kind words about our team's hospitality, professionalism, and attention to detail. Your satisfaction is our top priority, and we look forward to providing you with the same exceptional service in the future. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

January 17, 2024

Excellent service at BMW Gainesville; knowledgeable staff, timely repairs, and a seamless overall experience. Highly recommended! More

by daniel.o.salazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your outstanding review! We're delighted with your excellent experience at BMW Gainesville. It's fantastic that our knowledgeable staff, timely repairs, and seamless service meet your expectations. We appreciate your recommendation and are here to provide the same high level of service. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again.

January 17, 2024

The service department is high class, patient, and willing to work with you. Andy Camacho is an exceptional employee. Thanks! More

by hensethename
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted our service department is high-class, patient, and willing to work with you. Your kind words about Andy are much appreciated, and we'll be sure to pass them on. We look forward to providing you with exceptional service in the future.

January 17, 2024

Great dealership, very clean, easy to work with, super accommodating, and the work was done efficiently. More

by kcox413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive review! We're thrilled you had a great experience with our dealership. It's fantastic that you found the facility clean, the process easy to work with, and our team accommodating. We're also pleased that the work was done efficiently, meeting your expectations. We look forward to serving you again.

January 17, 2024

Andy is the man, he always takes care of us with our best interest in mind and communication with him is always easy. More

by Cameron C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted Andy has consistently taken care of you with your best interests in mind. We appreciate your continued trust in us and look forward to serving you again.

January 17, 2024

Customer service was wonderful as always. Andy was great to work with! Appreciated the loaner vehicle! More

by hazenmichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback! We're happy your customer service experience was wonderful,l and Andy was great to work with. We're glad you appreciated the loaner vehicle, and we'll be sure to pass on your kind words. We look forward to providing you with excellent service.

January 17, 2024

Timely service and professional service front desk. Excellent functioning car after service. Proactive reminder from very personal member of your service dept. Only limitation- she need to have someon More

by t_s_wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted you experienced timely and professional service from our front desk and that your car is functioning excellently after the service. We look forward to serving you again.

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