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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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February 17, 2024

Ok customer service. Could have been much better. Had to pay money to see about my car. More

by Stephanie_rennolds
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 05, 2024

I have been going there for years now and I love it! They always take care of me, they are all very knowledgeable and great to do business with! More

by karolinaglogiewicz
Recommend Dealer
Yes
Employees Worked With
Dave
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Feb 05, 2024 -

BMW of Gainesville responded

Thank you for being a loyal customer! We're happy you've been with us for years and that you love your experiences with our team. It's fantastic that you feel well taken care of, find our staff knowledgeable, and enjoy doing business with us. Your positive feedback is truly appreciated, and we look forward to continuing to provide you with excellent service in the years to come!

February 04, 2024

Very pleased with the service I received at BMW Gainesville. J.D. is a pro. I’m confident that the work was done by an expert. And I really appreciate that they were able to provide me with a loan More

by FLANEGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The mechanic -Kevin, I believe, JD Busby
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Feb 05, 2024 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with us! We're happy to hear that J.D. provided you with professional service, and we're pleased to know that you have confidence in the expertise of our team. Providing a loaner vehicle is part of our commitment to excellent customer service, and we're delighted that it contributed to your overall satisfaction. We look forward to serving you again.

February 01, 2024

Andy was amazing! We live 6 hours away, and he helped our daughter with her car. He communicated so well with us and kept us updated. I would certainly use Andy again More

by jbroachjr
Recommend Dealer
Yes
Employees Worked With
Andy
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Jul 03, 2024 -

BMW of Gainesville responded

Thank you so much for your kind words! We're glad Andy provided such exceptional service and could assist your daughter with her car. We pride ourselves on excellent communication and customer care, and it's wonderful to know Andy exceeded your expectations. We look forward to serving you and your family again in the future! Safe travels!

January 26, 2024

Their concern with customer service and satisfaction is apparent. The service is dependable and excellent. More

by BLRUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jan 26, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback! We're happy our concern with customer service and satisfaction is apparent. It's our commitment to provide dependable and excellent service, and we appreciate your acknowledgment. We value your business.

January 24, 2024

great Customer Service and that is all I have to say about that. See you next time. Best Eldred More

by GREENHOUSEFINANCIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

BMW of Gainesville responded

Thank you for the positive feedback! We're happy you had a great experience with our customer service. We look forward to serving you again during your next visit.

January 24, 2024

Great service & people. They seem to care & have always been good to my car and me More

by smoky10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
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Jan 25, 2024 -

BMW of Gainesville responded

Thank you for your excellent feedback! We're glad you've had excellent service from our team and that they have consistently shown care towards you and your car. We appreciate your loyalty and look forward to continuing to provide excellent service.

January 19, 2024

Very prompt, helpful and clear explanations. Delivery on time and no hidden costs. Would recommend them !! More

by Neel B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! Your recommendation means a lot to us, and we're grateful for your trust. We look forward to serving you again.

January 18, 2024

I have never had a bad experience with the dealership. Dave is always friendly and welcoming. I particularly appreciate the transparency provided by the inspection videos. More

by Ode2reading
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your positive feedback! We're thrilled you've never had a bad experience with the dealership and that Dave is always friendly and welcoming. We're also glad to know that you appreciate the transparency provided by the inspection videos. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service.

January 18, 2024

I won't take my car anywhere else other than to Andy Camacho at BMW of Gainesville! I can trust him and them! They take really good care of my vehicle and myself!! More

by Dreggorsmichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

BMW of Gainesville responded

Thank you for your loyalty and kind words! We're happy you trust Andy and BMW of Gainesville with your vehicle. Providing excellent care and service is our top priority, and we appreciate your continued confidence in us. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again.

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