BMW of Gainesville - Service Center

The service department is outstanding at BMW of Gainesville. David Hepler is always a tremendous help in diagnosing and scheduling service for my car. If I need a loaner he always remembers that Gainesville. David Hepler is always a tremendous help in diagnosing and scheduling service for my car. If I need a loaner he always remembers that I need to be able to transport my 4 grandkids also without me saying a word. The videos that are provided are thorough. Plus it is neat to see what my car looks like from that viewpoint! More

We had a tire problem. The dealership checked with BMW about the insurance on the tire. It was determined that the insurance was not applicable here. But the dealership fou The dealership checked with BMW about the insurance on the tire. It was determined that the insurance was not applicable here. But the dealership found the proper tire. Replaced my bad tire and was on my way. More

Quick and clear, transperent work. Helpful staff , clean environment, my wife dnt speak english but she got bilingual help. Helpful staff , clean environment, my wife dnt speak english but she got bilingual help. More

I love the service that BMW of Gainesville provide. As soon as you arrive, the staff makes you feel right at home. I love the virtual video they send to my phone letting me know what their doing and wh As soon as you arrive, the staff makes you feel right at home. I love the virtual video they send to my phone letting me know what their doing and what needs to be done. I must add, they have really good snacks while you wait. Prices are somewhat steep but I feel confident in knowing my car is fixed right. I especially got to thank Dave because he's my go to guy. He is very professional, honest, friendly and patient. He's just an all around awesome guy to deal with at Gainesville BMW. More

Good customer service and explained everything in detail Appreciated the review of cars needs and support in adjusting the bill for my future service. Introduced me to the oil change offer as wee Appreciated the review of cars needs and support in adjusting the bill for my future service. Introduced me to the oil change offer as wee More

Extremely knowledgeable, professional and organized. Very detailed explanations of vehicle status and options available, with no pressure. Very detailed explanations of vehicle status and options available, with no pressure. More

Very friendly service advisor. Very clean service center. Only service at Mini/BMW.. Thank you Very clean service center. Only service at Mini/BMW.. Thank you More

Always helpful always gives advice. Great attitude. JD is an excellent car care manager. He's always polite he shows care for his customers and their vehicle. Great attitude. JD is an excellent car care manager. He's always polite he shows care for his customers and their vehicle. More

Dave was awesome very informative, friendly made it east! Look foward to having my car serviced there in the future. Thank you Look foward to having my car serviced there in the future. Thank you More

I recently had the pleasure of visiting the BMW of Gainesville Service Department, and I must say, JD Busby left an indelible impression. From the moment I stepped in, JD’s commitment to awesome custo Gainesville Service Department, and I must say, JD Busby left an indelible impression. From the moment I stepped in, JD’s commitment to awesome customer service was evident. Here’s why my experience was exceptional: Expertise: JD’s knowledge and professionalism stood out. I felt confident that my BMW was in capable hands. The work performed was nothing short of expert craftsmanship. Loaner Vehicle: I greatly appreciate that BMW of Gainesville provided me with a loaner car during the service. It made the process seamless and convenient. Repeat Purchase: JD’s exceptional service has made me a repeat BMW purchaser. When you find someone who genuinely cares about your satisfaction, it’s hard not to return. JD Busby exemplifies what outstanding customer service should be. Kudos to the entire team at BMW of Gainesville for consistently delivering excellence. I look forward to my next visit! More