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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews

398 Reviews of BMW of Gainesville - Service Center

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March 17, 2022

My experience was very good. Everyone I interacted with was nice. My service rep took time with me to answer questions I had about my car. More

by FOLSOM.KAREN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Mar 21, 2022 -

BMW of Gainesville responded

Thank you for letting us and the community know about your fantastic experience at BWW of Gainesville! We hope to see you again soon.

March 17, 2022

Great customer service and technician who was helpful and answered my questions about my car. More

by way4309ne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby, Carlos Morales
Mar 25, 2022 -

BMW of Gainesville responded

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

March 14, 2022

Was in gainsville for a 2 day event. Had a bad run flat tire. The people at bmw found me a new tire, and diagnosed found problem with another wheel. Got me on my way in a short time. The More

by GUMPREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

BMW of Gainesville responded

Your review means to us here at BMW of Gainesville. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and have an amazing day!

March 05, 2022

My experience is always great. Customer service is excellent from when you call to schedule an appointment and then tep. follow up. More

by angie.bernard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

BMW of Gainesville responded

Angie, thank you for the 5-star rating! We value your feedback and can’t wait to serve you again!

March 04, 2022

Amazing customer service always a pleasure when I need to come in for Service’s . More

by Solcespada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby, Keely Whitmer
Mar 07, 2022 -

BMW of Gainesville responded

Sol, your review means to us here at BMW of Gainesville. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

March 03, 2022

Friendly, good communication. Process for making and updating appointment was good. Dropped one star because the WiFi was erratic while waiting, but the coffee was good. More

by john@spade.cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Mar 03, 2022 -

BMW of Gainesville responded

John, thank you for taking the time to provide a rating and for sharing your experience. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers!

February 27, 2022

Urjdhdgi ns. Hs shjks jhsks Wish I didnt receive my car with a broken grill. Dhdis jsk jhsjs. Fnd dn.jdjd . More

by V.CHERENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
February 26, 2022

JD has been great. Always explains my options and gives additional insight on work being done. The videos from technicians are also very helpful! Appreciate the opt More

by CDCNMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
February 26, 2022

Great customer service. Prompt service of the vehicle and review of what has been done to it. More

by SMILE.JOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keely, JD Busby
February 26, 2022

A dealership is only as good as it’s people, and that goes double for the service department. Dave Helper is the best and is a credit to the BMW team. More

by gheedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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