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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
April 23, 2022

In time, service was completed within time given, friendly and courteous staff interaction, no complaints More

by MARTINPF320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2022

Excellent service. JD always goes above and beyond to make sure everything goes smoothly and I stay informed. More

by susan.j.harcke.mil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
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April 20, 2022

Very professional! I would recommend this dealer to my friends-I liked the coffee and water. More

by micha1weisberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 17, 2022

JD is very knowledgeable and informative about service questions. The service is timely and reliable. Love the thorough car cleaning service too! More

by gary_r_jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
April 16, 2022

Been getting my vehicle serviced at BMW for 4 years Dave in the service dept. always made my experience amazing! More

by ASHIEK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 10, 2022

Great service. Dave takes care of everything. I couldn’t ask for better service than I received. More

by David Salter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2022 -

BMW of Gainesville responded

Thank you very much for sharing your review. We love hearing from our customers.

April 09, 2022

JD was fantastic with explaining the issues and communicated regularly with me. Also was able to provide a loaner. More

by FRANKLIN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Apr 11, 2022 -

BMW of Gainesville responded

Thanks for the review! We hope to serve you again in the future.

April 08, 2022

I cannot complain they are always busy but the customer service is great. Thank you Dave and service staff More

by angie.bernard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2022 -

BMW of Gainesville responded

We’re so happy to have you as a customer. You’re welcome to come again anytime.

April 07, 2022

Excellent service and super quick, I highly recommended. Easy to schedule the service appointment and always they are willing to help. More

by scuare69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby, Carlos Morales
Report | Print
Apr 08, 2022 -

BMW of Gainesville responded

Thank you for sharing your feedback! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

April 07, 2022

Great service, customer care, courtesy reminders, exceptional service, courtesy vehicle wash and if you're dropping off your vehicle and need a ride a loaner car, shuttle service or Uber will be ther More

by shortiekk19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keely Whitmer
Report | Print
Apr 07, 2022 -

BMW of Gainesville responded

We are happy to hear that our team provided you with exceptional service. We will make sure that they receive your feedback. It will make their day!

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