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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
May 20, 2022

Nice and friendly staff. Accommodating and lot snacks for free. Offer hot coffee. Good ambiance. Kid friendly. More

by RENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
May 18, 2022

Great Service. The Service Rep Mr Carlos Morales is very professional and in my opinion needs a huge raise. More

by VERANISMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
May 17, 2022

Very helpfull and attentive staff. Happy with the service provided. I really appreciate the video sent with the report of the technician. More

by Tizona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
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May 15, 2022

Mr. Carlos in service always gives my wife and I great customer service! Thank you More

by GJHIGGINS12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
May 16, 2022 -

BMW of Gainesville responded

Hearing that you had a great experience with Carlos is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing BMW of Gainesville!

May 14, 2022

Kept me updated. Your shop is so clean and organized as seen in video sent of car. Service advisor Dave excellent as always. Much appreciated. More

by Chixo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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May 14, 2022

Always friendly service. Had a recall part fail on my car and they fixed my car and had it ready the same day for pick up. More

by RHUDE1979
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Morales, Keely Whitmer
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May 12, 2022

Both sales and service have always been highly responsive. Recent experience with difficult repair was above and beyond. More

by GABRIEL14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Bartley
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May 13, 2022 -

BMW of Gainesville responded

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

May 10, 2022

They curious and prompt. Keep me updated ,always willing to answer any questions I may not. Always greet with a smile. More

by BIGGEORGE68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2022 -

BMW of Gainesville responded

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

May 09, 2022

There's always great service at the Gainesville, Fl location. I highly recommend this location to anyone. Thanks. More

by martigs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
May 09, 2022

I never have issues. They meet timing requirements, and when they didn’t in the past I was given a loaner. More

by SOLOMON.J.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2022 -

BMW of Gainesville responded

Thanks for your 5-star review! We sincerely appreciate your feedback.

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