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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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July 07, 2022

I needed to get new tires and brakes on my car, T dealer was able to accomplish that task in two sessions. The work was completed in a timely and professional manner. More

by HARRYD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
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July 06, 2022

The service specialist, Dave, was especially helpful! He explained what need to be done, kept me informed on the progress and made sure I was satisfied with results More

by WILL3410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

BMW of Gainesville responded

We’ll make sure we pass your kind words along to Dave, who we know will be delighted to read your comment. Thank you for this review!

July 06, 2022

They were courtesy, and they kept you informed about the work they were doing on my car.. More

by ODELLANDERSON26
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
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Jul 07, 2022 -

BMW of Gainesville responded

Thank you for the review! Your feedback is much appreciated and helps our team improve.

June 28, 2022

The best in town and I’m not saying that because I service there. I have been to plenty dealerships and their service is not near as professional as the BMW of Gainesville. More

by SWEITZERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Morales
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June 27, 2022

Service is always performed in a reasonable amount of time. Very friendly staff who always greet you with a smile! More

by normauri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
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June 26, 2022

Fantastic experience each and every time, very customer focused. JD is the best! Highly recommend. More

by stacey.fedorka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby, Keely Whitmer
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June 24, 2022

good explanation of Work done and problems fixed and very helpful in terms of loaner cars More

by springanita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
June 23, 2022

Dave has been always helpful and he always goes above and beyond. Also, the entire BMW GNV is always nice and customer service oriented. More

by josecamblor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2022 -

BMW of Gainesville responded

We couldn’t be happier that Dave provided you with a great customer service experience. He is a real asset, and we are lucky to have him on our team. Please come back to visit anytime!

June 22, 2022

Excellent service, nice wait area, they provided transportation until my work was done. They stand behind their warranty. More

by oquint2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2022 -

BMW of Gainesville responded

Hearing that you had an excellent service experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing BMW of Gainesville!

June 18, 2022

Excellent customer care! They took care of everything plus washed And cleaned inside and provided transportation More

by oquint2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2022 -

BMW of Gainesville responded

Thanks for your 5-star review! We sincerely appreciate your feedback.

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