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This rating includes all service center reviews, with more weight given to recent reviews.
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398 Reviews of BMW of Gainesville - Service Center
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July 22, 2022
Great professional and friendly service as usual. Service was carried out in n less time than estimated and sone professionally Service was carried out in n less time than estimated and sone professionally More
by NEEDLEMAN_MARK
Verified CustomerEmployees Worked With
Other Employees :
JD Busby, Carlos Morales, Keely Whitmer
July 22, 2022
WORST EXPERIENCE WE HAVE EVERY HAD. APPOINTMENTS DONT MEAN NOTHING. APPARENTLY DONT KNOW HOW DO TIME MANAGEMENT. WOULD NOT BRING A YUGO HERE IF I HAD ONE. WE WILL NEVER RECOMMEND OR HAV APPOINTMENTS DONT MEAN NOTHING. APPARENTLY DONT KNOW HOW DO TIME MANAGEMENT. WOULD NOT BRING A YUGO HERE IF I HAD ONE. WE WILL NEVER RECOMMEND OR HAVE A VEHICLE SERVICED HERE. WOULD NOT TAKE MY VEHICLE HERE EVER AGAIN EVEN IF IT WAS FREE OR EVEN IF THEY PAID ME More
by edwardbseamon
Employees Worked With
Carlos Morales
July 21, 2022
Everyone is super nice and accommodating. No complaints except you cost me everytime I come in there. Otherwise it’s great. No complaints except you cost me everytime I come in there. Otherwise it’s great. More
by CAR2335958
July 20, 2022
The service department is excellent. Very satisfied with the service. Dave has always been professional and patient. Very satisfied with the service. Dave has always been professional and patient. More
by Sen
Employees Worked With
July 19, 2022
Service work done well. Dave in service desk is fantastic. Kept me totally informed and car was ready when expected Dave in service desk is fantastic. Kept me totally informed and car was ready when expected More
by AJN1
Employees Worked With
July 17, 2022
I took my car in for to new rear tires and alignment; prior to taking to shop my car drove and braked smoothly, afterwards my car started braking roughly! Additionally, one of the tires was put on inside prior to taking to shop my car drove and braked smoothly, afterwards my car started braking roughly! Additionally, one of the tires was put on inside out! Very disappointed!!! More
by Ferg
Employees Worked With
JD Busby
July 14, 2022
Worst experience I've ever had at any dealership. Customer service and professionalism clearly is not something Dave or BMW of Gainesville strives for. I definitely would not recommend coming here. A Customer service and professionalism clearly is not something Dave or BMW of Gainesville strives for. I definitely would not recommend coming here. After this last visit, I'm seriously considering getting rid of my vehicle altogether. For the price that one pays, basic customer service should be a no brainer. More
by n/a
July 14, 2022
Dave is really helpful and responsive. The technician is professional. I am satisfied with the service and diagnosis. The technician is professional. I am satisfied with the service and diagnosis. More
by Brandon
Employees Worked With
July 10, 2022
Great service department. David, Jose, and the rest of the staff demonstrated professionalism during my interaction with them. The waiting area and restroom were clean. They David, Jose, and the rest of the staff demonstrated professionalism during my interaction with them. The waiting area and restroom were clean. They let me work remote, on my laptop, from their conference room as they worked on my car. More
by Sam
July 08, 2022
Always very professional! I was very impressed with the quick replacement of my tire and the other service! Dave was my service advisor and answered all our questions! I was very impressed with the quick replacement of my tire and the other service! Dave was my service advisor and answered all our questions! More
by tvs
Employees Worked With
