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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews

398 Reviews of BMW of Gainesville - Service Center

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August 01, 2022

Great service. Appointment, updates, follow up, and final report were timely and informative. Dave in service and the team do a great job. More

by AAMARINBEDOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

BMW of Gainesville responded

Thank you for sharing your positive feedback. We look forward to your next visit to BMW of Gainesvlle!

July 31, 2022

Always a good experience using Gainesville BMW. The service department is always helpful and accommodating. More

by diana06k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

BMW of Gainesville responded

We’re thrilled you had such a great time at BMW of Gainesville. We hope to have you back soon!

July 31, 2022

Excellent support and responsiveness from JD my service advisor. He is always well informed about my car and takes a personal interest in my satisfaction. Thank you! More

by Andygray1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JD Busby
Aug 01, 2022 -

BMW of Gainesville responded

Seeing your 5-star review made our day at BMW of Gainesville! Thank you so much.

July 29, 2022

Excellent service and very attentive during The Whole process!! They gave the extra mile to have my tire fixed asap! More

by ESANTIAGOAPPLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

BMW of Gainesville responded

Thank you for this review! It has been our absolute pleasure to serve you, and we hope that you return soon.

July 28, 2022

The service reps are very knowledgeable, friendly and easy to work with. A fifteen word minimum is unnecessary, More

by gnickerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Jul 29, 2022 -

BMW of Gainesville responded

Thank you so much for giving us a 5-stars review. You made our day!

July 24, 2022

I was kept informed on the progress of the repair work. The video of the inspection was a nice touch. More

by LENWELD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

BMW of Gainesville responded

Thank you for choosing BMW of Gainesville and sharing your positive feedback with our community.

July 24, 2022

Service is always excellent but really disappointed with the car wash service, didn’t even do anything on the interior of the vehicle. I look forward to the interior looking and feeling like the exterior li More

by PEUSER.JEFFREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Jul 25, 2022 -

BMW of Gainesville responded

Thank you for the review! Your feedback is much appreciated and helps our team improve.

July 24, 2022

Professional. They answered all of my questions and addressed any concerns that I might have had. More

by KRISRUTENBERG
Recommend Dealer
Yes
Employees Worked With
JD Busby
Jul 25, 2022 -

BMW of Gainesville responded

Thanks a lot for your feedback and for sharing your 5-star review with the rest of our community.

July 22, 2022

Carlos was very helpful. He was able to answer all my questions and explain the repairs I needed More

by BCOOPER10
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Jul 22, 2022 -

BMW of Gainesville responded

Thank you for the 5-star review and for mentioning Carlos! We’re here to serve you anytime.

July 22, 2022

Dave was great. Thanks for arranging the Ubers. I appreciate it. Got everything done quickly. More

by BETSY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

BMW of Gainesville responded

We really appreciate you taking the time to leave us a 5-star review and mentioning Dave. It means a lot to us.

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