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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews

398 Reviews of BMW of Gainesville - Service Center

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October 22, 2022

Keely and Jose are phenomenal. The support I received from customer service and while waiting was exceptional. More

by geraldj06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keely Whitmer
Oct 24, 2022 -

BMW of Gainesville responded

Thank you so much for taking the time to leave us a 5-star rating, and for mentioning Keely and Jose. We’re here for you anytime.

October 20, 2022

Good customer service and Carlos was amazing. I’ve been going to the BMW place about 10 years and they got excellent service More

by Luther SOWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Oct 20, 2022 -

BMW of Gainesville responded

Thank you very much for sharing your review. We love hearing from our customers.

October 16, 2022

Our service advisor Carlos is always friendly and very helpful on our visits. He keeps us up to speed with what’s going on and when it’s ready. Great dealership and great service More

by teamscream1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Oct 17, 2022 -

BMW of Gainesville responded

Thank you for being our customer and leaving us a wonderful 5-star review.

October 16, 2022

Great customer service and great work on my care! Thank you JD and team. Your work is appreciated! More

by SHELLEY.LENAVITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Oct 17, 2022 -

BMW of Gainesville responded

Thank you so much, Shelley! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

October 14, 2022

Great Service as always from the service team to the technician. They are very professional, super friendly and knowledgeable. More

by TEDDYLSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Oct 17, 2022 -

BMW of Gainesville responded

Thank you for the 5-star review! We’re here to serve you anytime.

October 13, 2022

My experience at the dealership was OK Service advisers very helpful and kind. I like the video that they show before they do the work and let the customer know what service that they are doing to their ve More

by jboojones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

BMW of Gainesville responded

Thank you for the review! Your feedback is much appreciated and helps our team improve.

October 13, 2022

Excellent fast, friendly and complete service. I will gladly recommend BMW of Gainesville to anyone. More

by Tim Gier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Morales
Oct 13, 2022 -

BMW of Gainesville responded

Thanks for your 5-star review! We sincerely appreciate your feedback.

October 08, 2022

Had an electrical problem that needed diagnosis - between Jose and the mechanic who worked on the car, they figured out it was something that no one would have suspected. They worked on it for 4 hours and J More

by drtoots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

BMW of Gainesville responded

Thanks for sharing your experience! Jose and the team at BMW of Gainesville are thrilled to receive such a great rating, thank you!

October 07, 2022

I received a great attention as always from my advisor at BMW and the service was great and fast More

by ESTEFANOLUCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Busby
Oct 07, 2022 -

BMW of Gainesville responded

Thanks for taking the time to share your experience with us. Thanks for your trust, we’re thankful for amazing customers like you.

October 07, 2022

Great experience and Carlos did a great job keeping me informed and updated during the service More

by SYLVIA.LOLLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Oct 07, 2022 -

BMW of Gainesville responded

Thank you for choosing BMW of Gainesville. We’re so happy that Carlos could give you a 5-star experience.

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