Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
February 11, 2023

Very prompt about informing customer of any issues or said concerns. Keep customer up to date through out the process concerning any and all repairs as well as recommendations. More

by liegh91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Feb 13, 2023 -

BMW of Gainesville responded

Thank you for taking the time to provide feedback about our customer service. We are thrilled to hear that you have been satisfied with our prompt communication and that we have been able to keep you informed about any issues or concerns. Our goal is always to provide the best possible service and experience for our customers, and it's great to see that we have met those expectations for you. We appreciate your business and look forward to continuing to serve you in the future.

February 02, 2023

Always very friendly service and waiting time is very reasonable. I like how I get updates on future services I’ll be needing. More

by normauri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Feb 03, 2023 -

BMW of Gainesville responded

Thank you for the positive review! We're thrilled to hear that our team provided friendly service and that the waiting time was reasonable. It's great to know that you appreciate getting updates on future services you'll be needing. Your feedback means a lot to us and we appreciate your support. We look forward to serving you again.

February 01, 2023

Great service professional advisors. Nice facility. Quality and time repair work. Easy to do business with More

by NEEDLEMAN_MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Feb 02, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service advisors! We hope to have the opportunity to serve you again in the future.

January 29, 2023

Todd went above and beyond to help me cover a water pump repair that I wasn’t expecting, as I thought I still had my warranty in effect. I have always received great service at BMW. More

by blondie21dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jan 30, 2023 -

BMW of Gainesville responded

It's great to hear that Todd went the extra mile to help you with the unexpected water pump repair. The dedication and attention to customer satisfaction are what sets BMW of Gainesville apart. We're glad that you've always received great service from us and hope to continue to exceed your expectations.

January 28, 2023

JD is great. Professional, knowledgeable and personable. Definitely an asset to the BMW organization. Thanks JD. More

by Kasey.Kimbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jan 30, 2023 -

BMW of Gainesville responded

We're thrilled to hear about your positive experience with JD! It's wonderful to see that he provided professional, knowledgeable, and personable service. JD's dedication to delivering exceptional service is a true asset to BMW of Gainesville and we're glad that he was able to meet your expectations. Thank you for your kind words and we'll make sure to pass on your appreciation to JD.

January 28, 2023

I had a great experience, the entire team was amazing. They were professional and respectful. More

by EVANKPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

BMW of Gainesville responded

We're so glad to hear that you had a great experience with our team! It's wonderful to hear that everyone was professional, and respectful, and made a positive impact on your experience with us. We can’t wait to have you back at BMW of Gainesville!

January 28, 2023

I had a great experience, the entire team was amazing. They were professional and respectful. More

by EVANKPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

BMW of Gainesville responded

We're so glad to hear that you had a great experience with our team and that everyone was professional, and respectful and made a positive impact on your experience with us. Providing exceptional service is our top priority, and it's great to know that we were able to meet your expectations. Thank you for choosing BMW of Gainesville!

January 28, 2023

JD is awesome! Professional, knowledgeable and personable. Great service with the desired outcome with my vehicle. More

by Kasey.Kimbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jan 30, 2023 -

BMW of Gainesville responded

We're thrilled to hear about your positive experience with JD! It's wonderful to see that he provided professional, knowledgeable, and personable service and that you were able to get the desired outcome for your vehicle. We're glad that we could meet your expectations, and we'll make sure to pass on your kind words to JD. Thank you for your support!

January 25, 2023

JD explained in detail what was being performed on my vehicle. He was patient courteous and professional More

by Aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jan 30, 2023 -

BMW of Gainesville responded

Thank you for your review. JD and the entire team at BMW of Gainesville appreciate it.

January 25, 2023

I was happy with the service and advisor who helped me. it was my first time to your dealership. More

by Merry57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

BMW of Gainesville responded

We're glad to hear that you had a positive experience during your first visit to our dealership! Thank you for your kind words and we hope to have the opportunity to serve you again in the future.

1
...
19
20
21
...
40