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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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March 18, 2023

I bought a silver BMW with a coral interior. It's a hard top convertible. I've put 125,000 miles on it and it drives like it's brand new. Thanks for the 13 point check and the free car wash! More

by elainewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keely Whitmer
Report | Print
Mar 20, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us. We are thrilled to hear that your BMW has held up so well after 125,000 miles and that our 13 point check and free car wash were helpful. We appreciate your business and look forward to serving you again in the future.

March 13, 2023

Always treated with courtesy and respect. Excellent communication. JD is the best. There, that’s 15. More

by mledmiston
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Mar 14, 2023 -

BMW of Gainesville responded

We're happy to hear that JD provided you with the care and attention you deserve and that our communication met your expectations. We will pass along your kind words to JD! Thank you for choosing BWM of Gainesville!

March 11, 2023

Service department (Andy Camacho) was over the top. Way more effort than other dealerships. Thanks!! More

by Martykoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

BMW of Gainesville responded

Thank you so much for taking the time to leave us such a positive review! We're happy that you had an exceptional experience with Andy Camacho. We take great pride in providing outstanding customer service. It's always gratifying to hear that our efforts are appreciated. We're thrilled that Andy went above and beyond to provide you with exceptional service, and we'll be sure to pass along your kind words to him. Thank you for choosing BMW of Gainesville!

March 07, 2023

JD did a marvelous job keeping me informed about the progress of my car’s service. Thank you, JD, you rock!!! More

by ANDYGRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Mar 07, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your feedback with us. We are delighted to hear that JD did a marvelous job keeping you informed about the progress of your car's service. Our team takes great pride in providing excellent customer service, and it's always great to hear when we've exceeded our customers' expectations. We will be sure to pass along your kind words to JD! We appreciate your business and look forward to serving you again in the future. Thank you for choosing BMW of Gainesville!

March 03, 2023

JD is always so great to work with. He stays on top of issues, is clear with options, and works on warranties when available. Makes it a seemless process. More

by ADAM.TOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Mar 03, 2023 -

BMW of Gainesville responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience working with JD. He's an integral part of our team, and we're proud to have him on board. Thank you again for choosing our business and for sharing your feedback. We look forward to serving you in the future, and we'll be sure to pass your kind words along to JD!

March 03, 2023

Service manager Andy was absolutely wonderful. . Mechanic actually came outside to see what happened to the drivers mirror. It was fried from putting on heated steering wheel which was also a defro More

by Nikkiheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

BMW of Gainesville responded

Thank you for taking the time to write such a fantastic review about our service department! We're thrilled to hear that Andy provided you with a wonderful experience and that our mechanic went above and beyond to help you. We appreciate your business and look forward to seeing you again when you need your oil changed or any other maintenance services for your X2. Thanks again for choosing our service department and for sharing your positive experience with us!

February 19, 2023

The team was extremely accommodating and professional during my service visit. That means a lot. More

by Camurphyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Feb 21, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with us. We're happy that our team was accommodating and professional during your service visit. Thank you again for choosing us for your automotive needs!

February 17, 2023

Very prompt and professional. Up to date technology. Pricey. Appointments are easily arranged on the web or by phone More

by DCOHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Morales
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Feb 21, 2023 -

BMW of Gainesville responded

Thank you for the kind rating. We’re so happy your service visit to BMW of Gainesville went well. Thanks for sharing.

February 15, 2023

Excellent and efficient service. The team took care of our issues professionally and promptly. The team was also very courteous More

by rfilling0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Feb 16, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team provided you with excellent and efficient service and that we resolved your issues professionally and promptly. We take great pride in providing the highest level of customer service, and it's rewarding to hear that we succeeded. We believe that a positive and respectful attitude goes a long way in making our customers feel comfortable and satisfied with the service they receive. Thank you again for choosing us and for sharing your feedback. We hope to see you again in the future!

February 14, 2023

Timing was superb. In and out in half the time quoted. Very satisfied with process More

by CCARROLL0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

BMW of Gainesville responded

Thank you for taking the time to leave a review about your recent experience with us. We're thrilled to hear that our timing exceeded your expectations and that you were able to complete your visit in half the time quoted. We appreciate your business. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We're always here to help.

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