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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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April 02, 2023

My service advisor, JD Busby, is outstanding and extremely helpful. JD and the service team are honest and tell you upfront what they recommend regarding repairs before I agreed. Thank you for great More

by RFBGATOR50
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Apr 03, 2023 -

BMW of Gainesville responded

Thank you so much for taking the time to leave us such a positive review! We are thrilled that JD provided you with outstanding and helpful service. We are pleased to hear that JD and our service team were upfront with their recommendations before any repairs were agreed upon. We truly appreciate your business and your trust in our team. We will pass along your kind words to JD and the rest of our service department. Thank you again for choosing us for your automotive needs.

April 02, 2023

Have been in Gainesville for eight years and have used the service department many times. The personal touch and professionalism is appreciated. More

by sayre.jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Apr 03, 2023 -

BMW of Gainesville responded

Thank you for taking the time to leave us such a fabulous review! We truly appreciate your loyalty to our service department over the years. Thank you again for your kind words and for choosing our service department as your go-to for your automotive needs. We look forward to serving you for many more years to come.

March 29, 2023

I was in a bit of a bind with my 328i hitting its 10k for the oil change and my local dealer Sandy Sansing being booked up until the end of the month. I had to take a trip out to Jax to dogsit for my little More

by Crbcontractinggroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

BMW of Gainesville responded

Thank you for taking the time to leave us such a fabulous review! We are delighted to hear that we were able to provide you with exceptional service. We are happy to know Andy provided you with outstanding service. We are also glad that our technician was able to identify additional issues with your vehicle. We appreciate your kind words and are honored that you are considering us for your future service and purchasing needs. We look forward to serving you again soon, and please do not hesitate to reach out if you need further assistance.

March 27, 2023

JD always takes good care of any problems that I might have and in a minimum amount of time. This dealership does a superb job of service More

by MELSANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Mar 27, 2023 -

BMW of Gainesville responded

Thank you for sharing your experience with us. We're thrilled to hear that JD took good care of any problems you had with your vehicle in a minimum amount of time. We appreciate your trust in us, and we look forward to serving you again in the future. Thank you for choosing BMW of Gainesville!

March 26, 2023

Very nice dealership! Always very accommodating in getting me in. Carlos in Service is very personable and easy to work with. I really appreciate Zachary in helping me or More

by JBRADDY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary, Carlos Morales
Report | Print
Mar 27, 2023 -

BMW of Gainesville responded

Thank you for leaving us such a fantastic review! We're delighted to hear that you had a positive experience with our dealership and that our team, especially Carlos in Service and Zachary, were able to provide you with excellent service. We're honored to be your choice for BMWs and look forward to serving you for many years to come. Thank you for your business and your kind words!

March 25, 2023

It was a pleasure to do business with you : was very plz. With the way you got me financed. Thanks for your service More

by Paulette.hill22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

BMW of Gainesville responded

Thank you for your kind review! We're thrilled that you had a great experience doing business with us and that our financing options worked well for you. It's always our goal to make the financing process as smooth and hassle-free as possible for our customers, so we're happy to know that we were able to achieve that with you. Thank you for choosing BMW of Gainesville!

March 24, 2023

Everything was done The steering was tighten considerably with much improved control and driving experience More

by rdseinberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Mar 27, 2023 -

BMW of Gainesville responded

We're so glad to hear that you had a positive experience with us and that our team was able to tighten your steering and improve your driving experience. Thank you for choosing BMW of Gainesville!

March 19, 2023

The service rep had excellent communication and attention to detail, provided UBER transportation and loaner car More

by stephendibble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

BMW of Gainesville responded

Thank you for taking the time to write a review about your recent service experience with us. We are thrilled to hear that our service representative provided excellent communication and attention to detail while assisting you. We are also happy to hear that our added conveniences, such as providing UBER transportation and a loaner car, were useful to you during your service visit. We strive to make the service process as seamless and stress-free as possible for our clients, and it is great to know that we were able to achieve that goal. Thank you again for your review, and we look forward to serving you in the future.

March 19, 2023

This dealership provides excellent, reliable service while at the same time, prioritizing the customers needs. More

by napporw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Mar 20, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with our dealership. We are thrilled to hear that you found our service to be excellent and reliable, and that we were able to prioritize your needs throughout the process. Our team takes great pride in providing top-notch service to each and every customer, and we are glad to know that our efforts did not go unnoticed. We appreciate your business and look forward to serving you again in the future.

March 18, 2023

I wanted to take a moment to express my gratitude for the exceptional service I received from the BMW Service team. From the moment I entered the dealership, I felt welcomed JD Busby and well-cared for. Your More

by VIDYAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Mar 20, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with the BMW Service team. We are delighted to hear that you received exceptional service and that our team made you feel welcomed and well-cared for. At BMW, we pride ourselves on providing top-notch customer service, and we are thrilled to hear that our team's friendly demeanor and expertise made your car-service experience a pleasant one. We will be sure to pass along your kind words to JD Busby and the rest of the team. Once again, thank you for choosing BMW of Gainesville and for sharing your experience with us!

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