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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
May 08, 2023

Service Advisor, Jose Rivera was great! Good service and communication. Will use dealership again. Thank you! More

by DDELGADOW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We are happy our Service Advisor, Jose, provided good service and communication. We appreciate your business and look forward to serving you again soon!

May 06, 2023

3 Told them there was a knocking noise in my car when turning, they replaced the motor mounts and assured it was fixed. It's still making the noise More

by stef@jbreitfeld.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD, JD Busby
Report | Print
May 04, 2023

Wonderful customer service I appreciate everything that you guys have done for me. for example fixing a tire or getting a new windshield. More

by MUNGAJAH@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
JD
Report | Print
May 04, 2023 -

BMW of Gainesville responded

Thank you so much for your kind words and for sharing your positive experience with our customer service team. We're delighted to hear that you had a wonderful experience and that we were able to assist you with fixing your tire and getting a new windshield. If there's anything else we can do for you in the future, please don't hesitate to reach out. We're always here to help. Thank you once again for choosing our services and for your kind words.

May 01, 2023

Very helpful the associate Andy was excellent and the service was great thanks a lot More

by hilisharvit41
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Morales
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May 02, 2023 -

BMW of Gainesville responded

Thank you for your kind words and positive feedback. We're thrilled to hear that Andy provided you with excellent assistance and that you had a great service experience with us. We'll pass on your compliments to Andy, as recognition of his outstanding service is always appreciated. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

April 23, 2023

5 Great experience. No thank you. I'm busy right now. We'll use this dealership again. More

by stephaniehughes1856@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 24, 2023 -

BMW of Gainesville responded

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us and that you'll be using our dealership again in the future. We appreciate your business and look forward to serving you again soon. Thank you for choosing us!

April 19, 2023

I always enjoy the ease of working this this dealership. I use texting and they are very responsive and great service More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keely Whitmer
Report | Print
Apr 19, 2023 -

BMW of Gainesville responded

Thank you so much for taking the time to leave this lovely review! We're thrilled that you enjoy working with our dealership and that our texting service has been responsive and provided excellent service. Our team always strives to provide a hassle-free and convenient experience for our customers, and it's great to know that we're meeting your expectations. We appreciate your business and look forward to serving you soon!

April 12, 2023

The dealer works great to schedule my service timely and communicated great! Thank you! Appreciate More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keely Whitmer
Report | Print
Apr 13, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're delighted you had a great experience with our dealership's service team. We take pride in providing timely and effective communication to ensure customers have a hassle-free experience. We appreciate your business and look forward to serving you again soon!

April 05, 2023

Good service. Quick turn around time. Got a loaner for the day so I can complete my errands. More

by OASISEYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Apr 05, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience. We're thrilled that you had a good experience with our service team and that our quick turnaround time and loaner car helped make the process more convenient for you. Thank you again for choosing BMW of Gainesville, and please don't hesitate to reach out to us if you have any further needs or questions.

April 05, 2023

Took my car in for a diagnostic and ended up with the technician breaking my radiator fan and the dealer refused to replace it at their cost. More

by vashchyshynoleg
Recommend Dealer
No
Employees Worked With
Jose Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Bartley
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April 03, 2023

JD is an excellent service advisor. He addresses all issues and concerns in a timely manner. More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Apr 03, 2023 -

BMW of Gainesville responded

Thank you for taking the time to leave such a kind review! We're thrilled to hear that JD provided you with excellent service and addressed all of your issues and concerns promptly. We're glad to hear that JD met your expectations. We'll pass along your compliments to JD and let him know his hard work is appreciated. Thank you again for your feedback, and please don't hesitate to contact us if you need anything in the future. We value your business!

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