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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
June 09, 2023

On time and helpful for my schedule. Reliable and they always get me a loaner More

by LEXMED10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Jun 12, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted our dealership has been on time and accommodating to your schedule. We appreciate your continued support and loyalty. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with exceptional service. Thank you for choosing our dealership.

June 07, 2023

Very expensive. The atmosphere is not exceptionally friendly. They did provide a loaner car for which I was most grateful. More

by ASHWOODGARDENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Morales
Report | Print
June 02, 2023

A really efficient at their job. Will do their best to het you and and get you out! More

by LadyLakeLady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bonito! , JD Busby, Carlos Morales
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Jun 05, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted our team was efficient and made every effort to get you in and out quickly. Thank you for choosing us, and if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!

May 31, 2023

They provide awesome customer service! !! I am so pleased to have my vehicle worked in here!!! More

by Keith Durphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

BMW of Gainesville responded

Thank you for your kind words and positive feedback about our customer service! We're happy you had a great experience and that you are pleased with having your vehicle worked on at our location. Your satisfaction means a lot to us, and we appreciate the opportunity to serve you. Thank you for choosing BMW of Gainesville!

May 30, 2023

Best BMW service department I have visited. The Service Advisor (Jose Garcia) was prompt and clearly explained what to expect. He offered transportation but I elected to wait and was directed t More

by kathy_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

BMW of Gainesville responded

Thank you for your fantastic review of our BMW service department! We are delighted to hear that your experience with us exceeded your expectations. We're thrilled that our Service Advisor, Jose, provided prompt and clear communication, ensuring that you knew what to expect throughout the process. We're glad that the waiting experience was comfortable for you, with a quiet space to work, and we appreciate your positive feedback. It's great to know that the diagnostic was completed in a reasonable time frame and that Jose clearly explained the work done and the next steps. We strive to provide top-notch service, and we're glad to hear that you would be happy if you lived in Gainesville and chose our dealership for servicing your X3. Thank you for your kind words and support. Please don't hesitate to reach out if you ever require any future service. We would be more than happy to assist you.

May 29, 2023

They was kind and courteous the kept me informed and provided a rental car for me. More

by josephwatins870
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

BMW of Gainesville responded

Thank you for your feedback! We're delighted our team was kind and courteous and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again soon!

May 29, 2023

Great staff. Wonderful people who go out of their way to assist you. They ask before assuming you want your car cleaned-I appreciate that. More

by Lori A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Morales
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May 30, 2023 -

BMW of Gainesville responded

Thank you for the positive feedback! We're glad our staff is great and goes out of their way to assist you. Your satisfaction is important to us, and we look forward to serving you again soon!

May 27, 2023

I think everyone is very courteous and helpful. My only complaint this past appointment for Butler service was disappointing. They skipped large areas of my dashboard which were obvious. Not too ha More

by APRILBOK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
May 24, 2023

Bmw of Gainesville is the best car dealership I have ever been to. They are always going above and beyond for their customers and they want what’s best for them. I drive 12 hours just to be able to bring my More

by Maya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Report | Print
May 24, 2023 -

BMW of Gainesville responded

Thank you so much for your glowing feedback about BMW of Gainesville! We're honored to be considered the best car dealership you have ever been to. It's truly humbling to know that you drive 12 hours just to bring your car to us. Your loyalty means the world to us, and we're committed to continuing to provide you with exceptional service. If there's ever anything we can do to enhance your experience further, please don't hesitate to let us know. Thank you for choosing BMW of Gainesville, and we look forward to serving you for many more miles to come!

May 22, 2023

Andy and the entire team at BMW of Gainesville took good care of my needs. They were responsive, flexible, fair, and patient. More

by Jb19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with Andy and the team at BMW of Gainesville. We're delighted they took care of your needs and provided exceptional service. We strive to provide our customers with a positive and trustworthy experience, and we're glad to hear that this was reflected in your interactions with our team. Thank you for choosing BMW of Gainesville!

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