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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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June 28, 2023

A Very clean and professional environment that has well qualified sales and service individuals. I highly recommend BMW OF GAINESVILLE. More

by Larsrascovich
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

BMW of Gainesville responded

Thank you for your kind words and recommendation! We're happy you found our dealership clean and professional and that our sales and service team provided you with a positive experience. We appreciate your feedback and look forward to serving you again soon!

Jun 28, 2023 -

Larsrascovich responded

👍👍👍

June 28, 2023

Working with Andy was great. He was informative about my service visit requirements and managed it promptly. More

by Cindy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

BMW of Gainesville responded

Thank you for your feedback! We're glad to hear that your experience working with Andy was great. We appreciate your positive review and look forward to assisting you with any future service needs you may have.

June 25, 2023

Always a pleasant experience JD is the best! Always working to improve my customers experience and ensure the details of my problem are properly corrected. More

by mr.kram01
Recommend Dealer
Yes
Employees Worked With
JD
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Jun 26, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted you always have a pleasant experience at our dealership. JD is a valuable member of our team, and it's fantastic to know that he goes above and beyond to improve your customer experience and address the details of your concerns. We appreciate your kind words and look forward to continuing to provide exceptional service.

June 25, 2023

BMW Of Gainesville is very easy to do business with. They treat you more like family rather just another customer. Very informative of what to expect,repairs and costs. More

by Bravesmdb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're thrilled we provided you with an exceptional experience. We strive to create a welcoming and family-like atmosphere for all our customers. We appreciate your feedback and look forward to serving you like family.

June 24, 2023

I expect high quality from a BMW dealer. The atmosphere has gone downhill- loud and foul language used by service reps needs to stop. I’m seriously considering changing dealers even if I h More

by svandermeys
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Carlos Morales
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June 24, 2023

JD did a great job. JD did a great job. JD did a great job More

by MOOREGS0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JD Busby
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Jun 26, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're thrilled JD provided excellent service. We appreciate your recognition of JD's efforts and will pass along your kind words. We look forward to serving you again soon!

June 21, 2023

Carlos and the team did a great job. Car was taken in, repaired on the same day without a prior appointment More

by lbarber61
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
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Jun 21, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted Carlos and our team did a great job providing efficient and prompt service for your car. We appreciate your trust in us. Thank you for choosing BMW of Gainesville!

June 21, 2023

BMW of Gainesville always provides excellent customer service and they always exceed my expectations! I love taking my car there! More

by ajv79
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Jun 22, 2023 -

BMW of Gainesville responded

Thank you for your kind words and loyalty to BMW of Gainesville! We are glad we have consistently provided excellent customer service and have exceeded your expectations. We appreciate your trust in us for servicing your car. We look forward to continuing to serve you and your vehicle needs.

June 13, 2023

Waiting area is comfortable. Service usually performed in a timely manner. Jose is friendly, efficient and professional. More

by Frittsrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're glad you find our waiting area comfortable and have had a positive experience with our service department. We appreciate your kind words about Jose as well. We strive to ensure that our customers have a pleasant and timely service experience, and your feedback encourages us to continue delivering exceptional service. We look forward to serving you again. Thank you for choosing BMW of Gainesville for your automotive needs!

June 12, 2023

Always on time and take great care of customers. Snacks and drinks are wow amazing. More

by soloespada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
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Jun 12, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're happy you've had a positive experience with our dealership. Timeliness and customer care are our top priorities, and we're glad we have met your expectations in these areas. We want you to feel relaxed and taken care of during your visit. We truly appreciate your feedback. Thank you for choosing our dealership. If there's anything else we can do to enhance your experience or if you have any further questions, please feel free to reach out. We're here to serve you and provide exceptional service.

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