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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

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July 10, 2023

Customer service with the advisors are top notch. The waiting area is always stocked with refreshments and snacks. Area is kept clean More

by robert.piccione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
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Jul 10, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're glad you had a top-notch experience with our customer service advisors. We strive to provide excellent service and create a comfortable environment for our valued customers. It's great to know that our waiting area is well-stocked with refreshments and snacks and that we maintain a clean and inviting space for you to relax. We appreciate your kind words and look forward to serving you again.

July 09, 2023

They were efficient and got me finished quickly and on time. Very helpful and washed the car More

by lbenn2uf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
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Jul 10, 2023 -

BMW of Gainesville responded

We appreciate your feedback and are glad our team provided you with efficient and timely service. Thank you for choosing our dealership and for taking the time to share your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

July 08, 2023

I was very pleased with my car service this week. The service received was very good. Thank you. More

by YM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're delighted you were pleased with the car service you received at our dealership. Our team strives to provide excellent service to all our customers, and we're glad to know that we met your expectations. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything else we can assist you with in the future, please feel free to reach out.

July 05, 2023

BMW Gainesville always does a nice job on my vehicle. Done when they said for less money than quoted More

by MARKSHELMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted we consistently provide excellent service for your vehicle. Your satisfaction is our priority, and we appreciate your trust in our dealership. Please, don't hesitate to contact us for further needs or questions. We value your business and look forward to serving you again!

July 02, 2023

Great service appointment! Great customer service too by Andy. O time appointment and really fast and smooth. More

by CowgirlPatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

BMW of Gainesville responded

We're thrilled you had a fantastic service appointment with us! Thank you for taking the time to share your positive feedback. Please don't hesitate to reach out if you have any further automotive needs. We're always here to assist you.

July 01, 2023

Great service. Scheduled us in same day, provided great service and got us back on the road quickly. Well done Andy and team! More

by Firewall4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're glad Andy and our team were able to schedule you quickly and provide excellent service to get you back on the road in no time. We appreciate your kind words and will pass them along to Andy and the rest of our team. Please don't hesitate to reach out if you have any further automotive needs or questions. We're here to assist you.

June 30, 2023

It felt so much more comfortable and warmer with more smiling faces than in the past. I appreciate the personal attention. More

by PICO4LOVE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The greeter during my visit, she was great 👍.
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Jun 30, 2023 -

BMW of Gainesville responded

Thank you for your positive feedback! We're glad you had a comfortable and pleasant experience during your visit. We're happy to know that our team made you feel valued. If there's anything else we can do to enhance your experience in the future, please don't hesitate to reach out. We look forward to serving you again!

June 30, 2023

Carlos was awesome. He couldn’t have been more responsive or helpful. Truly a pleasure to work with him More

by rob.cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Morales
Report | Print
Jun 30, 2023 -

BMW of Gainesville responded

Thank you for your feedback! We're glad Carlos provided excellent service and went above and beyond to assist you. We'll pass along your kind words to Carlos and the rest of our team. If you need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 30, 2023

Andy was very professional on time and effectively communicated everything that was going on with my 7 Series! Thanks again Andy! More

by Charl3sInCharg3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

BMW of Gainesville responded

We're happy Andy provided you with a professional and effective service experience with your 7 Series! Thank you for acknowledging his efforts, and we'll pass along your kind words to him. We appreciate your business and look forward to serving you again!

June 30, 2023

Andy, what can I say about Andy? Andy truly made my recent service experience easy and worry free. If you need to have work done on your BMW, he’s the one to help you. More

by Zach
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

BMW of Gainesville responded

It's great that Andy provided exceptional service during your recent visit! We appreciate your kind words and your trust in his expertise. Please don't hesitate to reach out if you need further assistance with your BMW or have any questions. Thank you for choosing our dealership, and we look forward to serving you again.

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