Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews
Call Service Center (352) 376-4511

398 Reviews of BMW of Gainesville - Service Center

Sort by
July 29, 2023

JD is always helpful scheduling my vehicle’s service and finding me a loaner vehicle. JD also is always prompt in replying to my requests for appointments. More

by mandyspurlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jul 31, 2023 -

BMW of Gainesville responded

We're so glad JD has been consistently helpful in scheduling your vehicle's service and providing you with a loaner vehicle. Our team takes pride in delivering top-notch customer service, and it's great to know that JD has been prompt in addressing your needs and requests. Your satisfaction is important to us, and we're grateful for your continued trust in our services. Thank you for being a valued customer, and we look forward to serving you again!

July 28, 2023

I have dealt with BMW of Gainesville for at least 5 years. They always provide quality service. But best of all, they have never let me down and that is saying a lot More

by LadyLakeLady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Report | Print
Jul 28, 2023 -

BMW of Gainesville responded

We appreciate your long-standing loyalty and trust in BMW of Gainesville! Thank you for taking the time to share your positive experiences with us over the past five years. Your satisfaction drives us to improve and deliver the best service possible. We are here to assist you with anything you need. Thank you for being a valued customer, and we look forward to continuing to serve you for many years to come!

Jul 29, 2023 -

LadyLakeLady responded

I will keep being your customer and urge all who are in the market for a good automobile buying experience, to keep BMW of Gainesville in mind.

July 22, 2023

Fast, accommodating, and very easy to deal with. And they give a good car wash too! More

by TRACYGIORDANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We are delighted you had a positive experience with us. Our team is committed to providing fast and accommodating service while ensuring a hassle-free process for our valued customers. We are also pleased you appreciated our car wash service, as we believe in going the extra mile to make your visit exceptional. We truly value your feedback. If there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. Thank you for choosing BMW of Gainesville!

July 19, 2023

So many great things to say about this BMW dealership. Customer Service is top notch! Test drove the new electric BMW. Was a smooth, quiet and powerful drive compared to other BMW’s I have driven. Definit More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

BMW of Gainesville responded

Thank you for your fantastic review! We're delighted you had a top-notch experience at our BMW dealership. Providing excellent customer service is our priority, and we're happy that you noticed it firsthand. We're glad you had a smooth, quiet, and powerful test drive with the new electric BMW. Your recommendation means a lot to us, and we're excited to introduce more customers to the electric driving experience. Don't hesitate to reach out if you have any questions or need further assistance. We appreciate your feedback and look forward to serving you again!

July 17, 2023

Extremely helpful and knowledgeable throughout the entire buying process. Would purchase from them again in the future More

by dk2927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sigmund Martinez
Report | Print
Jul 17, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with us! We're delighted our team assisted you effectively and provided valuable knowledge during your car-buying process. We appreciate your trust and support and will be happy to welcome you back whenever you're ready for your next purchase. We're always here to help.

July 16, 2023

Great customer service and satisfaction quality work that is guaranteed at a fair price and timely More

by Rampratap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby, Carlos Morales
Report | Print
Jul 17, 2023 -

BMW of Gainesville responded

Thank you for taking the time to leave us such a positive review! We are glad you had a great experience with our customer service and were satisfied with the quality of work we provided. We're here to help and ensure your vehicle remains in top condition. Thank you again for choosing BMW of Gainesville as your trusted service provider!

July 15, 2023

Just routine service, and In and out under the estimate! Car looked great. Staff were pleasant and cheerful. More

by KIMBERLY_ACCOUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jul 17, 2023 -

BMW of Gainesville responded

Thank you for your feedback! We're glad your routine service was efficient and completed within the estimated time. Our team is committed to providing excellent service and ensuring your satisfaction. We appreciate your business!

July 13, 2023

JD was very nice and helpful, he got me in and out of the service department fast. He called me later that afternoon to help me with an issue on idrive. More

by SSMYTH67
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Report | Print
Jul 14, 2023 -

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with JD at our service department! We're delighted to hear that he provided you with excellent service and was able to assist you efficiently. It's great that he followed up with you to address your concern with iDrive. We appreciate your kind words and your trust in us. If you have any further questions or need assistance, please don't hesitate to contact us. We're always here to help.

July 12, 2023

Very disappointed my problem with my ventilated chair did not get resolved! I texted the person who I was dealing with and he did not get back to me. Next I drove to BMW if Gainesville and talked to a diff More

by STEN Bringert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Camacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 11, 2023

BMW of Gainesville cares about its customers and keeps tabs on us. They really care. More

by wbowie2620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Goltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vought
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

BMW of Gainesville responded

Thank you for your kind words! At BMW of Gainesville, we strive to provide exceptional care and service to our valued customers. We appreciate your recognition of our efforts to keep in touch and ensure your satisfaction. Your satisfaction is our priority, and we are always here to address your needs and provide assistance. Thank you for choosing BMW of Gainesville, and we look forward to serving you again in the future.

1
...
12
13
14
...
40