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BMW of Gainesville - Service Center

Gainesville, FL

4.8
398 Reviews

398 Reviews of BMW of Gainesville - Service Center

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August 19, 2023

Great service. Courteous, pleasant and very helpful. JA was very good. Service has really improved over the years. More

by cochise1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Busby
Aug 21, 2023 -

BMW of Gainesville responded

Thank you for your excellent feedback! We're thrilled you had a great experience with our service. We appreciate your kind words about our courteous, pleasant, and helpful staff. It's also fantastic to know you've noticed an improvement in our service over the years. If there's anything else we can do for you or if you have more insights to share, please don't hesitate to reach out. We're here to provide continued excellence.

August 18, 2023

The staff is courteous and professional. I was well taken care of. I don’t pulse recommend them. More

by latrell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

BMW of Gainesville responded

Thank you so much for your great feedback! We're happy that you found our staff courteous and professional. Your kind words truly brighten our day!

August 16, 2023

Andy was awesome! Thanks for taking care of my BMW and providing me with friendly service More

by Brad Duncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

BMW of Gainesville responded

We're happy you had an excellent experience with Andy! Thank you for entrusting us with your BMW and for your kind words about the friendly service. If you ever need anything else, don't hesitate to reach out.

August 12, 2023

The service was amazing. Dave explained everything my car needed and was able to accommodate me. I really appreciate the well narrated video of my safety check. I will contin More

by WMULLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

BMW of Gainesville responded

We're delighted you had an amazing service experience with us! It's fantastic that Dave explained everything your car needed and was able to accommodate your needs. We're glad you appreciated the video of your safety check. Thank you for choosing our dealer's service, and we look forward to continuing to provide top-notch service whenever you need us. Safe travels! 🌟🚗💨

August 11, 2023

Service was great. Advisor took his time to explain all work done and needed. Worth the 90 min drive to Gainesville. So much better than local folks. More

by Fourjsinfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

BMW of Gainesville responded

We're thrilled you had an excellent service experience with us at BMW of Gainesville! It's great that your advisor took the time to explain all the work done and needed, making the 90-minute drive to Gainesville worthwhile. We appreciate your kind words, support, and decision to choose us over local options. We look forward to serving you again whenever you're in the area. Safe travels! 🌟🚗💨

August 11, 2023

Great Service! Andy helped me with the best customer service. I was able to return to Miami with a new tire installed in less than 1 hour. Thank you! More

by Aalcover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

BMW of Gainesville responded

We're thrilled you had a great service experience with us! It's wonderful that Andy provided the best customer service and got you back on the road with a new tire in less than an hour. We're grateful for the opportunity to assist you. Thank you for choosing BMW of Gainesville! 🌟🚗💨

August 10, 2023

The service was received from my advisor as well as BMW of Gainesville was excellent. They found a minor problem with my vehicle that could not be repaired the same day so they provided me with a courtesy More

by Bimmer enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Aug 11, 2023 -

BMW of Gainesville responded

We're happy you had an excellent service experience with your advisor at BMW of Gainesville! We're committed to ensuring your satisfaction, and it's wonderful to know you received top-notch service. Thank you for choosing us, and we look forward to serving you again whenever you need us! 🌟🚗

August 09, 2023

Excellent service and communication. Everything was first rate, from the ease of scheduling to the quick checkout. More

by spear1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Aug 10, 2023 -

BMW of Gainesville responded

We're happy to receive your five-star rating and excited to continue providing excellent experiences. We appreciate your support and look forward to serving you again soon. Have a fantastic day! 🌟😊🚗💨

July 30, 2023

Timely, efficient, comfortable wait area Finished with car wash; appointment easy to schedule - highly reccomend More

by JHUBNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Busby
Jul 31, 2023 -

BMW of Gainesville responded

We appreciate your feedback! It's fantastic that your experience with us was timely, efficient, and comfortable. Thank you for your high recommendation! Should you have any more automotive needs in the future, please don't hesitate to reach out. We look forward to serving you again!

July 29, 2023

Always ready to do their best to please the client. Polite, Efficient, Flexible, Creative, Client-oriented. More

by CLAUDIO.SPIGUEL
Recommend Dealer
Yes
Employees Worked With
JD
Jul 31, 2023 -

BMW of Gainesville responded

Thank you for your kind words! We're happy to know that you've had a positive experience with our team. Providing excellent customer service is our top priority, and we're glad to hear that we've been able to please you with our polite, efficient, flexible, and client-oriented approach. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.

Jul 31, 2023 -

CLAUDIO.SPIGUEL responded

Keep up the good work and service! Dr. Spiguel.

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